Astoria Federal Savings is headquartered in Long Island City and is the 9th largest bank in the state of New York. It is also the 77th largest bank in the nation. It was established in 1888 and as of September of 2013, it had grown to 1,507 employees at 86 locations. Astoria Federal Savings has a B health rating.
This is the feedback of my experience with Astoria Federal Savings,
which I post here in the hope to spare
someone else the aggravation of dealing with this financial institution.
Yesterday I had to call Astoria Federal Savings several times, trying to sort out if
it was possible to do a direct transfer of an IRA from another financial bank to theirs.
After having to provide all the personal information EACH timeI called, and walk through the legal terms
that the Astoria representatives struggled to read over the phone
(they couldn't even provounce country names, eg. Lebanon),
it turned out that no two representatives could agree on the procedure -or IF it could be done.
Moreover, the last person who took my call, Kim, was not only incompetent, but downright impertinent.
Please allow me to explain why I call Kim incompetent: not only she didn't know the difference between
an IRA rollover and a direct transfer, but she became rude when I suggested that a rollover was different
than a direct transfer in that it would require me to deal with the distributions, starting to raise her voice and enunciate the words as if I were the one who was slow.
In addition, Astoria federal Savings makes even providing feedback impossible without an account. And there is no way I am not going to call again or open an account with such a bank!
Unfortunately my husband uses this bank. He wrote me a check made to cash and they would not cash it for me because I did not have an account with him. Lovely rainy day I pack my 10 month old daughter back to get another check from him in my name. Since he was practically out the door leaving for work he signed rather quickly. For my second trip back to the bank, they asked me additional questions if he had opened his account in this location and other nonsense that I've never dealt with before. The teller verified his signature probably because I had just been there and don't live too far from the bank. Turns out they would not cash the check because the signature did 'not match.' I've never been so furious in my life. It was embarrassing. The only time I plan on returning is to close my husband and daughters account. Save your self the aggregation, go elsewhere!! Zero stars if I had a choice.
In addition to its banking products, Astoria Federal Savings thanks its customers in a unique way. Once a year they mail cutomers an invitation to a free concert performed by a local pop orchestra held at C.W. Post. This is the first year we attended and were truly surprised. Refreshments including coffee, tea, juice, and wonderful (large) fresh baked cookies were provided. At the start of the show a bank official sincerely thanked the audience for chosing Astoria. I'm not sure if they invite all customers every year or if they rotate who receives the invitation.
As long as their products remain competitive, I'll choice a bank that appreciates me as a customer.
Greetings all: I opened my Astoria Federal Account because my Mum has had an account (checking) there seemingly "forever". I do not seet to desparage the service I was given at the Francis Lewis Boulevard branch, HOWEVER, I let them know I was traveling overseas and they made 'note of it' on my new account. The expeditied my debit card judiciously! BUT, Since I have been overseas, I have not been able to bring up their WEBSITE to check my balance and because of telephone issues not able to CALL them (which I expected), but time and time again I try to pull their WEBSITE up and get "nodda"! I pull up other US banks websites here in Eastern Europe but NOT Astoria Federal and it is a crime and may really hurt my ability to maneuver while here. Do they even HAVE a website? I am pulling my account ASAIGB (as soon as I get back).
I just checked this bank for rates, and they have substantially dropped their 30-month CD rate down to 1.05% APY as of 8/7/2012. I was going to open an account with them. Now you need to open a 3-1/2 yr CD for a rate of 1.25% APY. I went with CIT Bank 2-yr Achiever CD instead.
Please update your rates for this bank.
I have two deposits going into my checking account. The funds have not been available for some time now. This in itself is not a problem, except that when I go to their web site, I find no information about funds availability there. This is a simple issue and should be covered well enough with a few words on the web site. To me, this is a hassle and I think they have a poor policy and don't want to report it.
Secondly, I have an old account with them that fell below the minimum allowable funds. They have been banging that account $10 a month for some time. It finally went negative. Now they won't stop charging the fee, and won't close the account. I called and said the account has been inactive for some years, please just close it or stop charging me for it. They said "we won't stop charging the fee." At some point they will probably attempt to collect the fee. Seems like a windfall to them. Just let it build to sufficient size and go after the account holder to collect.
I've been with them for years and noticed changes. I gave them opportunities to support two mortgage application when I was buying property. Both times I ended up going elsewhere for economic reasons.
Disappointedly, I am going to change banks soon.
The Texas Ratio is an indicator of how much funds a bank has available compared to the total value of loans considered at risk. As of September 30, 2013 Astoria Federal Savings had $382 million in non-current loans and owned real-estate with $1.78 billion in equity and loan loss allowances on hand to cover it. This gives Astoria Federal Savings a Texas Ratio of 21.47% which is above average. Any bank with a Texas Ratio near or greater than 100% is considered at risk.
The Texas Ratio for Astoria Federal Savings held steady from 19.61% as of September 30, 2012 to 21.47% as of September 30, 2013, resulting in a negative change of 9.51%. This indicates that the balance sheet and financial strength for Astoria Federal Savings has held steady in recent periods.
In the past year, Astoria Federal Savings has decreased its total deposits by -$481.33 million, resulting in -4.48% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth Astoria Federal Savings has shown is below average.
Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. Astoria Federal Savings has $15.96 billion in assets with $1.78 billion in equity, resulting in a capitalization level of 11.15%, which is excellent.
|FDIC Certificate #||29805|
|Assets and Liabilities|
|Equity Capital||$1.64 billion|
|Loan Loss Allowance||$143.00 million|
|Unbacked Noncurrent Loans||$347.01 million|
|Real Estate Owned||$34.98 million|
|Historic Data - September 2012|
|Equity Capital||$1.63 billion|
|Loan Loss Allowance||$148.47 million|
|Unbacked Noncurrent Loans||$347.01 million|
|Real Estate Owned||$30.83 million|
|Profit Margin - Quarterly|
|Net Interest Margin||2.41%|
|Return on Assets||0.5%|
|Return on Equity||4.94%|
|Interest Income||$392.56 million|
Always verify rates and promotions with the bank or credit union. We are not Astoria Federal Savings, we are a rate comparison website and can not provide official rates or promotions.
|0.25%||$50k||-||Insured Money Maker|
|0.25%||$25k||-||BusinessOne Preferred Money Market Account|
|0.25%||$25k||-||Interest on Lawyer Account (IOLA)|
|1.25%||$500||-||5 Year CD|
|1.25%||$20k||-||10 Year Callable CD|
|1.05%||$500||-||4 Year CD|
|0.85%||$500||-||3 1/2 Year CD|
|0.65%||$500||-||2 1/2 Year CD|
|0.65%||$500||-||3 Year CD|
|0.45%||$500||-||1 1/2 Year CD|
|0.45%||$500||-||2 Year CD|
|0.15%||$500||-||15 Month CD|
|0.15%||$100k||-||360 - 365 Day Jumbo CD|
|0.10%||$500||-||One Year CD|
|0.10%||$100k||-||76 - 105 Day Jumbo CD|
|0.10%||$100k||-||106 - 135 Day Jumbo CD|
|0.10%||$100k||-||136 - 165 Day Jumbo CD|
|0.10%||$100k||-||166 - 269 Day Jumbo CD|
|0.10%||$100k||-||270 - 359 Day Jumbo CD|
|0.05%||$5k||-||3 Month Liquid CD|
|0.05%||$500||-||3 Month CD|
|0.05%||$500||-||4 Month CD|
|0.05%||$500||-||6 Month CD|
|0.05%||$500||-||9 Month CD|
|0.05%||$100k||-||30 - 45 Day Jumbo CD|
|0.05%||$100k||-||46 - 75 Day Jumbo CD|
|0.05%||$100||-||1 1/2 Year Variable IRA|