BB&T

BB&T Ridiculous Service Charges
- kheape - Sunday, March 6, 2011 - 9:45 AM

I have banked with BB&T for close to 30 years if you count the time I banked with the small bank that they purchased.   I even at one point worked for them, so I am very familiar with the operation.  Just recently I made an error in my account (only the 2nd time in my life) that resulted in a $30.00 overdraft.  I quickly recognized the error and made a deposit to cover the cost plus the $140.00 overdraft charges.  I fully accept the $140.00 because I know the error was mine.  However what I did not know was the fact that BB&T was going to charge me for all of the "Virtual or Pending" transactions that happened to be ciberspace at the time of the overdraft.  These items had NOT posted and by the time they did actually post I had made the deposit that more than covered them.  One of these items had been in a pending status for 3 days yet because of a single mistake they charged me $35.00.  I believe that charging someone $280.00 for a $30.00 error is bordering on preditory practices.  I have appealed to the bank for a refund of these charges.  I have also reviewed the banking service agreement and there is ABSOLUTELY no disclosure of charging for virtual transactions. However the bank maintains they did nothing wrong.  I am taking this opportunity to WARN everyone that I possibly can DO NOT BANK WITH BB&T if you are human and do occassionaly make a mistake. If you do you will pay and pay and pay and pay.   

TERRIBLE CUSTOMER SERVICE-DON't BANK WITH THEM!
- Appalled - Friday, December 9, 2011 - 5:02 PM

I recently opened an account with BB&T in North Carolina. Being from out of state I wanted a bank that was close to my new location here and had good customer service. I was told that by opening an account I would recieve $50 within 60- 90 days. After over 90 days of waiting they still had not deposited the money and would not give me a reason as to why. I let it go figuring it wasn't that important and I went ahead and continued to bank with them even with the poor customer service I was receiving I figured maybe they would improve and I gave them the benefit of the doubt. This past week I deposited a several hundred dollar check into my account that I planned on using for Christmas gifts and the teller asked me if I had reported my card lost or stolen. I replied that I had not and she said someone in the bank had made it so that my card was no longer good to use. She told me not to worry and that my deposit would reopen the card for use. Problem is, two days later (it was a saturday late afternoon), I went to make a large purchase with my card and it would not work. I called customer service and they told me that someone at the bank had hot blocked my card and my money would not be accessible until I went into the branch on monday and that it was MY FAULT that I hadn't gone into the bank on saturday morning when I have a job that I had to be at and it was not my fault that they blocked my card in the first place. I was very upset and without any money since all of my money was in that account and so I was left stranded for the rest of the weekend. When I went to resolve the issue at the bank the girl would not give me a reason as to why my card was blocked and continued to try and push a new debit card on me when all I wanted was an explanation. I decided to take my money and close my account and she never once tried to convince me to stay as a customer or showed me any sort of customer service. She nearly through the envelope of money at me and when I stated that I was appalled at the level of disrespect I received and that not one person offered an apology she went on a rate about how it was no ones fault and I should not point fingers and blame anyone and when I came in blaming them, for something that they did, they would not offer me an apology. I am so happy I never have to deal with this awful bank ever again. 

Fees Charged For Bank Statements
- caugustine - Sunday, July 17, 2011 - 4:10 PM

I was very disappointed when I called BB&T to ask for bank statements for the past five years on my 94 yr old mother's checking account. (My name is also listed on the account)

She has her social security check automatically deposited each month in this account. The last few years she  has become increasingly forgetful and blind ,so I have had to take over paying her bills.

I could not find bank statments for 13 months during this period because she must have throwm them out.

The woman at her local BB&T branch told me there would be a $7 per month charge for these statements over 24 months old.


When i called Bank of America to ask for 5 years of statements on her small pension, there was not problem and no fees involved.

BB&T Is A Solid Bank
- esg970 - Sunday, February 20, 2011 - 4:20 PM

My wife and I have been members of BB&T for over 10 years. They have always been a solid bank, offering good products and reasonable rates. The only critisism I could give them would be their web based services. It seems like many other banks have interesting or neat services that can be done online or at an ATM machine...perhaps they offer them and I just don't realize it, but they don't advertise it well. Don't get me wrong...they have a good online presence and have a lot of services (bill pay, online banking, etc), but I see that as one area of improvement.

Overall, they are a good bank, customer service is 100%.

Great Service
- JRice - Sunday, May 29, 2011 - 6:21 AM

BB&T is a small bank in West Virginia. They have great service and are very professional. During the time I have used their service, I was impressed by their daily professional attitude toward their customers.