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200 W 2nd St
Winston Salem, NC 27101

BB&T is a large regional bank based in Winston-Salem, North Carolina. Some accounts can be opened online, but the bank typically restricts new accounts to people who reside within its footprint which includes North Carolina, South Carolina, Virginia, Maryland, West Virginia, Kentucky, Tennessee, Georgia, Florida, Alabama, Indiana, Texas, and Washington, D.C.

BB&T is one of North Carolina’s largest banks and is publicly traded on the New York Stock Exchange (Symbol:BBT). The bank’s acronym stands for Branch Banking & Trust Company, and it offers a range of commercial and personal banking products along with investment banking and insurance services.

On its personal banking side, BB&T offers checking, savings, money market, and Certificate of Deposit (CD) accounts, as well as credit cards and convenient online services. All of the bank’s checking accounts come with free BB&T ATM withdrawals, bill payment, and 24/7 telephone automated inquiries. Only its student checking account comes with no monthly maintenance fee, but the other options offer ways to have the fee waived each month. Another checking account option includes identity protection services and that means quarterly credit reports and a limited amount of insurance. Several of BB&T’s checking accounts have been recognized on

Savings accounts are available and feature a popular basic account with no balance requirements or monthly fees, and a college savings account that functions as a 529 plan. The bank also offers a health savings account to help consumers potentially save on healthcare expenses. Money market accounts offered by BB&T have a large minimum balance requirement and pay higher interest rates to higher balance levels. Certificates of Deposit (CDs) range in term lengths from 7 days to 60 months and include both a home and college directed account. The home and college CD accounts offer a customized approach to saving for a house or an education. BB&T investment services provide guidance on and access to investment products like mutual funds, annuities, and stocks.

BB&T online banking provides customers with a Internet platform on which to manage their accounts. Bill payment, fund transfers, and financial management software integration are all features of this free web-based system. Mobile banking is also available and makes it convenient and easy to bank by text or mobile apps designed for select smartphone and tablet devices.

BB&T is more than 140 years old and was originally established by Alpheus Branch and Thomas Hadley in 1872. The bank is a subsidiary of BB&T Corporation, a bank holding company and is currently headquartered in Winston-Salem, North Carolina. The bank briefly accepted the U.S. Treasury’s TARP money in 2008 before repurchasing its shares the following year.

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BB&T Ridiculous Service Charges

I have banked with BB&T for close to 30 years if you count the time I banked with the small bank that they purchased.   I even at one point worked for them, so I am very familiar with the operation.  Just recently I made an error in my account (only the 2nd time in my life) that resulted in a $30.00 overdraft.  I quickly recognized the error and made a deposit to cover the cost plus the $140.00 overdraft charges.  I fully accept the $140.00 because I know the error was mine.  However what I did not know was the fact that BB&T was going to charge me for all of the "Virtual or Pending" transactions that happened to be ciberspace at the time of the overdraft.  These items had NOT posted and by the time they did actually post I had made the deposit that more than covered them.  One of these items had been in a pending status for 3 days yet because of a single mistake they charged me $35.00.  I believe that charging someone $280.00 for a $30.00 error is bordering on preditory practices.  I have appealed to the bank for a refund of these charges.  I have also reviewed the banking service agreement and there is ABSOLUTELY no disclosure of charging for virtual transactions. However the bank maintains they did nothing wrong.  I am taking this opportunity to WARN everyone that I possibly can DO NOT BANK WITH BB&T if you are human and do occassionaly make a mistake. If you do you will pay and pay and pay and pay.   

BB&T Is A Solid Bank

My wife and I have been members of BB&T for over 10 years. They have always been a solid bank, offering good products and reasonable rates. The only critisism I could give them would be their web based services. It seems like many other banks have interesting or neat services that can be done online or at an ATM machine...perhaps they offer them and I just don't realize it, but they don't advertise it well. Don't get me wrong...they have a good online presence and have a lot of services (bill pay, online banking, etc), but I see that as one area of improvement.

Overall, they are a good bank, customer service is 100%.

Great Service

BB&T is a small bank in West Virginia. They have great service and are very professional. During the time I have used their service, I was impressed by their daily professional attitude toward their customers.

Great Bank!

I've been doing business with BB&T for years now and the service just keeps getting better and better. I've had wonderful customer service experiences with the bank. Their fees are reasonable, and their products are excellent. They offer free online banking as well, which is extremely helpful.



Data for Q1 2014

Institution Health


Texas Ratio


The Texas Ratio is an indicator of how much capital a bank has available compared to the total value of loans considered at risk. As of March 31, 2014 BB&T had $1.29 billion in non-current loans and owned real-estate with $23.98 billion in equity and loan loss allowances on hand to cover it. This gives BB&T a Texas Ratio of 5.39% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.

Texas Ratio Trend


The Texas Ratio for BB&T decreased dramatically from 8.87% as of March 31, 2013 to 5.39% as of March 31, 2014, resulting in a positive change of 39.30%.This indicates that the balance sheet and financial strength for BB&T has improved dramatically in recent periods.

Deposit Growth


In the past year, BB&T has decreased its total deposits by -$888.45 million, resulting in -0.65% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth BB&T has shown is average.



Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. BB&T has $180.65 billion in assets with $23.98 billion in equity, resulting in a capitalization level of 13.27%, which is excellent.

Institution Statistics

FDIC Certificate #9846
Year Established1872
Primary RegulatorFDIC
Assets and Liabilities
Assets$180.65 billion
Loans$113.21 billion
Deposits$135.01 billion
Equity Capital$22.52 billion
Loan Loss Allowance$1.46 billion
Unbacked Noncurrent Loans$1.18 billion
Real Estate Owned$112.12 million
Historic Data - March 2013
Assets$176.11 billion
Equity Capital$18.67 billion
Loan Loss Allowance$1.80 billion
Unbacked Noncurrent Loans$1.18 billion
Real Estate Owned$134.28 million
Profit Margin - Quarterly
Net Interest Margin3.23%
Return on Assets1.11%
Return on Equity9.5%
Interest Income$1.40 billion
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BB&T has 1,851 locations. Click to view all BB&T locations.