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Overview / Commentary
800-226-5228
200 W 2nd St
Winston Salem, NC 27101

BB&T is a large regional bank based in Winston-Salem, North Carolina. Some accounts can be opened online, but the bank typically restricts new accounts to people who reside within its footprint which includes North Carolina, South Carolina, Virginia, Maryland, West Virginia, Kentucky, Tennessee, Georgia, Florida, Alabama, Indiana, Texas, and Washington, D.C.

BB&T is one of North Carolina’s largest banks and is publicly traded on the New York Stock Exchange (Symbol:BBT). The bank’s acronym stands for Branch Banking & Trust Company, and it offers a range of commercial and personal banking products along with investment banking and insurance services.

On its personal banking side, BB&T offers checking, savings, money market, and Certificate of Deposit (CD) accounts, as well as credit cards and convenient online services. All of the bank’s checking accounts come with free BB&T ATM withdrawals, bill payment, and 24/7 telephone automated inquiries. Only its student checking account comes with no monthly maintenance fee, but the other options offer ways to have the fee waived each month. Another checking account option includes identity protection services and that means quarterly credit reports and a limited amount of insurance. Several of BB&T’s checking accounts have been recognized on DepositAccounts.com.

Savings accounts are available and feature a popular basic account with no balance requirements or monthly fees, and a college savings account that functions as a 529 plan. The bank also offers a health savings account to help consumers potentially save on healthcare expenses. Money market accounts offered by BB&T have a large minimum balance requirement and pay higher interest rates to higher balance levels. Certificates of Deposit (CDs) range in term lengths from 7 days to 60 months and include both a home and college directed account. The home and college CD accounts offer a customized approach to saving for a house or an education. BB&T investment services provide guidance on and access to investment products like mutual funds, annuities, and stocks.

BB&T online banking provides customers with a Internet platform on which to manage their accounts. Bill payment, fund transfers, and financial management software integration are all features of this free web-based system. Mobile banking is also available and makes it convenient and easy to bank by text or mobile apps designed for select smartphone and tablet devices.

BB&T is more than 140 years old and was originally established by Alpheus Branch and Thomas Hadley in 1872. The bank is a subsidiary of BB&T Corporation, a bank holding company and is currently headquartered in Winston-Salem, North Carolina. The bank briefly accepted the U.S. Treasury’s TARP money in 2008 before repurchasing its shares the following year.

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BB&T Ridiculous Service Charges

I have banked with BB&T for close to 30 years if you count the time I banked with the small bank that they purchased.   I even at one point worked for them, so I am very familiar with the operation.  Just recently I made an error in my account (only the 2nd time in my life) that resulted in a $30.00 overdraft.  I quickly recognized the error and made a deposit to cover the cost plus the $140.00 overdraft charges.  I fully accept the $140.00 because I know the error was mine.  However what I did not know was the fact that BB&T was going to charge me for all of the "Virtual or Pending" transactions that happened to be ciberspace at the time of the overdraft.  These items had NOT posted and by the time they did actually post I had made the deposit that more than covered them.  One of these items had been in a pending status for 3 days yet because of a single mistake they charged me $35.00.  I believe that charging someone $280.00 for a $30.00 error is bordering on preditory practices.  I have appealed to the bank for a refund of these charges.  I have also reviewed the banking service agreement and there is ABSOLUTELY no disclosure of charging for virtual transactions. However the bank maintains they did nothing wrong.  I am taking this opportunity to WARN everyone that I possibly can DO NOT BANK WITH BB&T if you are human and do occassionaly make a mistake. If you do you will pay and pay and pay and pay.   

The Worst Bank I Have Ever Had The Misfortune Of Dealing With.

Had a checking account w/them for over a year.  Everything was ok.  I then made the mistake of opening up a savings account online and that is where the trouble all began.

When I opened up the savings account, I called a csr and asked them if there would be an overdraft fee if BB&T had to take money out of my savings to cover a withdrawal or charge to my checking account.  I was told there would be no overdraft fee.   Unfortunately for me, I used the wrong terminology because there was a "transfer fee" of $12 per bank transfer if the bank made the transfer.  Talk about usury.  The worst part about this was I didn't realize it  before they charged me for at least 5 $12 "transfer fees"  due to the fact that this transfer fee was called a "miscellaneous debit" on my bank statement instead of what it should be called, which was BB&T Transfer Fee.  How shady is that...  talk about trying to hide fees.  I called the 800 number on the back of my debit card several times to try and get some of these $12 fees reversed.  BB&T refused to reverse the fees because they are considered VALID  fees. 

About a week later, I check my statement online again to find that there are 4 $2.00 24-hour phone fees.  I had no idea what this was so, I called the 800 number that the bank provides on the back of my debit card in order to find out what these $2 fees were.  Turns out they are more BB&T fees.  BB&T charges their customers $2.00 everytime you call their 800 number.  Kind of defeats the purpose of having an 800 number...doesn't it?  I ask them to reverse these fees, and I am told I need to call the branch about getting the fees reversed.  I state that that doesn't make sense since the fees are charged by them at the  800 number.  To make a long story short, I call the branch and am told that I need to call the 800 number to get the fees reversed, which would mean I will get another $2.00 fee charged to my account.  What kind of BS is that??  i have never banked w/a bank that wouldn't reverse some of their fees.  Espicilly since I never have anything less than $2,000 on deposit at any time.  I had never bounced a check or had any overdrafts prior to incurring these outrageous hidden fees.

STAY AWAY FROM BB&T.  THEY ARE ARROGANT AND DISHONEST.   As a matter of fact, I think that I will call an attorney about the $2 fee for the use of the 800 number.  That to me has fraud written all over it.

TERRIBLE CUSTOMER SERVICE-DON't BANK WITH THEM!

I recently opened an account with BB&T in North Carolina. Being from out of state I wanted a bank that was close to my new location here and had good customer service. I was told that by opening an account I would recieve $50 within 60- 90 days. After over 90 days of waiting they still had not deposited the money and would not give me a reason as to why. I let it go figuring it wasn't that important and I went ahead and continued to bank with them even with the poor customer service I was receiving I figured maybe they would improve and I gave them the benefit of the doubt. This past week I deposited a several hundred dollar check into my account that I planned on using for Christmas gifts and the teller asked me if I had reported my card lost or stolen. I replied that I had not and she said someone in the bank had made it so that my card was no longer good to use. She told me not to worry and that my deposit would reopen the card for use. Problem is, two days later (it was a saturday late afternoon), I went to make a large purchase with my card and it would not work. I called customer service and they told me that someone at the bank had hot blocked my card and my money would not be accessible until I went into the branch on monday and that it was MY FAULT that I hadn't gone into the bank on saturday morning when I have a job that I had to be at and it was not my fault that they blocked my card in the first place. I was very upset and without any money since all of my money was in that account and so I was left stranded for the rest of the weekend. When I went to resolve the issue at the bank the girl would not give me a reason as to why my card was blocked and continued to try and push a new debit card on me when all I wanted was an explanation. I decided to take my money and close my account and she never once tried to convince me to stay as a customer or showed me any sort of customer service. She nearly through the envelope of money at me and when I stated that I was appalled at the level of disrespect I received and that not one person offered an apology she went on a rate about how it was no ones fault and I should not point fingers and blame anyone and when I came in blaming them, for something that they did, they would not offer me an apology. I am so happy I never have to deal with this awful bank ever again. 

Wish I Had Read Some Reviews Before Banking With Such An Unethical Institution

This bank will fee you to death! They have fees for everything.

When my husband was out of work, my income was our sole support. It was very tight. BB&T charges overdraft fees on debits before they are posted! I had automatic payments set up for a couple of accounts (utilities, rent, etc.). I was paid on a Friday (via direct deposit) and the debits hit the following Monday, yet I was charged overdraft fees. When I questioned them, they said that the debits were "pending" on Friday (the day I got paid, right?). I racked up more than $100 in overdraft fees because of this nonsense. And to a family struggling on a one person income, every dollar counts.

I also get charged $2.50 for every time I use an ATM machine that is not BB&T. This is above the ATM machine's fee, meaning that I get raped for $5 - $6 per ATM transaction if I don't drive around and find a BB&T machine (I travel and I can tell you, BB&T machines are NOT located in every city! They get free money because they don't pur an ATM where I am - how fair is that?)

Another time I had adequate money to cover my debits. I was very careful to figure just how much to pay on each bill and still have $60 left in the account. However, when the debits went through, they charged overdraft fees on several debits (they were basically POS debits, so they all went through at the same time). When they charged the overdraft on the first ones, it made the others not go through, causing a destructive domino effect of built up overdraft fees. When I confronted the CSR, she said that I had not had enough to cover my debits. I showed her a screenshot of my balance and an ATM receipt I had as well as the totals of my bills paid.

It clearly showed $60 left over. She said my calculations were wrong. I asked her to add it all up. She did and it came up $60 left over. She said that the system is never wrong so there must be something wrong with the calculations. Long story short, I ate a couple hundred dollars because "the system is never wrong" but the CSR herself added the totals and saw for herself that I should have had money left over. (No, there were no pending deposits. The money had been posted in the account for several days)

While these horrendous are bad enough, their unethical antics today put me over the edge.

Four or five days ago I set the overdraft review preference to opt out meaning that if a charge went through my account the bank would return it (no overdraft fee). I went through all the confirmations and thought all was well.

Today I receive a notice that my account is overdrawn! I went to my account to check and the settings had "miraculously" changed to opt me back in! I am on a very tight budget because of our situation and playing with my money like this is not acceptable!

This is by far the worst bank I have ever been with. They make up reasons to charge fees and it appears that when you fix it so they can't charge the fees they undo the settings so they can!

This is a highly unethical bank. Steer clear.

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Health

Data for Q4 2013

Institution Health

A

Texas Ratio

GRADE:
A+

The Texas Ratio is an indicator of how much funds a bank has available compared to the total value of loans considered at risk. As of December 31, 2013 BB&T had $1.39 billion in non-current loans and owned real-estate with $20.91 billion in equity and loan loss allowances on hand to cover it. This gives BB&T a Texas Ratio of 6.66% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.

Texas Ratio Trend

GRADE:
A

The Texas Ratio for BB&T decreased dramatically from 10.00% as of December 31, 2012 to 6.66% as of December 31, 2013, resulting in a positive change of 33.43%.This indicates that the balance sheet and financial strength for BB&T has improved dramatically in recent periods.

Deposit Growth

GRADE:
C

In the past year, BB&T has decreased its total deposits by -$3.01 billion, resulting in -2.2% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth BB&T has shown is average.

Capitalization

GRADE:
A

Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. BB&T has $179.13 billion in assets with $20.91 billion in equity, resulting in a capitalization level of 11.67%, which is excellent.

Institution Statistics

Overall
FDIC Certificate #9846
Year Established1872
Employees31993
Primary RegulatorFDIC
Assets and Liabilities
Assets$179.13 billion
Loans$112.63 billion
Deposits$133.56 billion
Equity Capital$19.36 billion
Loan Loss Allowance$1.55 billion
Unbacked Noncurrent Loans$1.27 billion
Real Estate Owned$126.31 million
Historic Data - December 2012
Assets$178.03 billion
Equity Capital$18.22 billion
Loan Loss Allowance$1.77 billion
Unbacked Noncurrent Loans$1.27 billion
Real Estate Owned$148.59 million
Profit Margin - Quarterly
Net Interest Margin3.43%
Return on Assets0.83%
Return on Equity7.78%
Interest Income$5.92 billion
Rates
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Always verify rates and promotions with the bank or credit union. We are not BB&T, we are a rate comparison website and can not provide official rates or promotions.

BB&T Savings Account Rates

DetailsAPYMINMAXPRODUCT
0.05%--BB&T eSavings

BB&T Money Market Rates

DetailsAPYMINMAXPRODUCT
0.05%$10k-Investor's Deposit Account
Locations

BB&T has 1,851 locations. Click to view all BB&T locations.