Brightstar Credit Union

Something To Think About With Bright Star
- Babs - Monday, March 18, 2013 - 2:06 PM

I called today to open an account with Brightstar.  I wanted to have a Star preminum membership to take advantage of the 5yr cd rate for an Ira due in 60 days -jumbo cd.  I qualified for the membership and had no problem with the requirements. One odd thing was you needed to use the Visa check card several times a month but she refused to tell me how many times

Now for the kicker-  the rep told me that they might not be able to address my IRA( within my time frame) since I needed to established a relationship with them.  I  had no idea what she was talking about and said that I didn't undestand since I met all the requirements. She said they want people in the Star to have a strong relationship with them and this might take several months.  This may mean car loans and things of that nature I have no idea..  I asked several more questions and finally gave up. She kept trying to direct me to their regular cd rates. I said I wasn't interested and that was that.

BS Credit Union
- ItsStephen - Saturday, November 17, 2012 - 10:34 PM

 

Why all of you may want to reconsider BS Credit Union: A check deposit was made into a BS checking account. That check was from an account that had been used for deposits for a least once a month ever since the BS account was opened and was usually posted to the account within 3 or 4 days. This time BS decided to put a seven business day hold on the check. Why? What was so different this time from any other time? The check was under $5k and there had been other check that were higher than this one from that account. But here's the thing that raises eyebrows. Right before the deposit was made, 2 or 3 overdrafts were made at a cost of $35 each. With the money that was added automatically with the deposit there was enough to cover the fees and have a few dollar in the account to cover some automatic bill pays and living expenses until the deposit should of been post. That didn't happen! Now I have $.07 in my account and an -$10 monthly auto bill pay waiting to be posted to my account. Which if its posted before the deposit is posted would cost another bank fee and if it hadn't noticed the time delay in the posting of the deposit, might of cost more bank fees if more had been charged to the BS account. Might be assuming things here, but all things considered (holding a commonly made deposit longer than normal and keeping a customer's account balance near $0.00) doesn't this whole thing smell a little fishy? And can all of you understand my anger with BS Credit Union.

Longstanding Brightstar Credit Union Platinum Star Member
- Cielo - Saturday, April 13, 2013 - 3:06 PM

I am a longstanding BrightStar Credit Union Member and current Platinum Star Member. The Platinum Star Membership requirements are clearly stated at BrightStar Credit Union | Serving Broward and Palm Beach Counties, Florida. You do need to establish a relationship with the credit union to become a member.( Read the fine print). That means you probably won't gain Platinum Star status immediately even if you meet the other requirements. It is reserved for customers who are loyal to the credit union. I have had bad experiences at other major banks and found myself coming back to BSCU because they have better rates and more free services offered in a more personal environment. All financial institutions can make errors. Over the 20 plus years I've banked with BrightStar (Broward Schools) Credit Union, I have only had one instance where a problem occurred due to the credit union's error. It was quickly corrected and no fees were accessed. There have been problems because of my error; they were also been quickly corrected and no fee accessments. As a Platinum Star member with a savings and checking, I have built in overdraft protection. When I opened my IRA CD's this year I also inquired about my son opening one. I was told that he could, but he would not have the preferred rate as a new customer. No bank is perfect, but I have little to complain about when it comes to BrightStar.