Capital One Direct Banking

Almost Perfect, But Needs Remote Deposit And Easier Transaction Download
- moxfyre - Tuesday, March 8, 2011 - 1:38 PM

I had an account with Chevy Chase Bank in the DC area (now bought out by Capital One) and was happy with them for many years.

I switched to a Capital One Direct Banking checking account when I moved out of the area, thanks to their very good 1% interest rate.  I now also have a Costco InterestPlus savings account (current rate is 1.25%).

Things I like:

• No fees, and $10/month of other banks' ATM fees refunded
• 50 free paper checks
• Online bill pay is convenient and easy, and you can have them mail paper checks for free (I do this for rent payments)
• Prompt online customer service (I hate talking on the phone, so I prefer to do things electronically)
• Mailed-in deposits get deposited quickly
• *Instantaneous* online transfers between checkings and savings accounts (the new balances get reflected immediately on the website and at ATMs)
• Handles external transfers to other banks and investment accounts well

Annoyances:

• The online "account alerts" which are supposed to email you when you get deposits/withdrawals/etc. are almost useless... they're unreliable and sometimes take days to go through.
• A separate login is required for Capital One credit cards
• The website only allows you to download transactions in 30-day chunks, which is maddening and should be easy to fix.

One feature I really want to see is remote check deposit via smartphone or scanner, so I don't have to keep mailing checks in.  I'm almost tempted to switch to another bank just for this feature.  Capital One, are you listening???

Interest Rates Were Good, But Don't Try And Get Your Money Back...
- JMelchiors - Tuesday, July 27, 2010 - 4:07 PM

Was pretty satisfied with them until I needed to transfer some funds to my own account to complete a contract.  I stressed the importance of the transaction and was assured the transfer would be complete in their normal timeframe, by 7PM eastern the next day.  After submitting the request at 2PM on Monday, I called twice the next day to make sure everything was ok and was assured that it was.  I then got a call to confirm the transaction at 4:10 eastern and was subsequently told that it was after the cutoff and all the wire specialists went home.  I asked about the guarantee to get the funds the next day and got random responses.  Banks are not known for customer service, but this was by far the worst experiance ever.  I could only get general statements the entire time until it was too late.  Buyer beware. 

Capital One Direct Banking - Not A Good Experince!
- summerphx - Sunday, June 12, 2011 - 2:33 PM

This is the first pathetic online banking service I have ever experienced. They have system glitch in the direct banking website on the 'transfer'  tab and' manage non capital one account' section. Once you go there you get stuck on the web site ,can't go anywhere from there ... not even 'log out' , you have to close the window explicitly.

Called capital one to report the web site glitch and in return I have to spend 2 hrs on call and explain same problem to 3 reps, one supervisor and 1 direct banking specialist, not to mention the overall waiting when phone transferred from one person to another was about 30-40 min, worst was giving social, date of birth, address to each of them even though I was on same call and explain the problem from start to fisnish again and again.

Troubleshoot someway for each rep, do same things over and over because it's the protocol and they won't move forward until I do that. I rebooted my computer 2 times per their request, every time deleted cookies, off line content for each rep

Fianlly last specialist had me do all of the trouble shooting and re-enrolled me (created new app all over again) . He told me that if problem occurs on new profile they  will make a note of error and someone will look at it . OK I trusted this person and followed all his direction and problem still persists and then he said he is not the correct person to resolve this type of issue then he transferred me to one more direct banking person and same questions again  but by this time I was done with them so I simply told him that I want to close the account with them. Now I have to wait for my money because it’s on hold (that means they have invested it somewhere and making earnings out of it and here I am getting frustrated with non technical reps, supervisors and specalists)

It was the worst experience .. I went to Capital one because of Costco, Costco always provided best to their customers and with that reputation and trust I opened account with capital one but they are not the best when it comes to resolve the problems.

This was my fist and last interaction with capital one. High interest they are giving is on your money and using your money to invest and in return you get worst customer service and technical help. Don’t make sense

Those who are users of direct banking make sure their website is working the way it should and giving you the protection and security of online banking.

 

Can't Keep Track Of Deposited Funds
- stabguy - Friday, December 9, 2011 - 9:06 PM

I opened an online savings account. The minimum initial deposit was $5,000 so I transferred that much in as a test. My balance was $0 until the third day at which time my account disappeared! Fortunately I had a written note of my account number and made a frantic call to customer service to recover the account.

When it came back online my balance was negative $5,000. This is a savings account, not a credit card.

Two bank errors in one day. That was enough for me. If you're looking for a good online checking and/or savings account, try USAA.

Capitol One Outsourcing
- kimmikens - Sunday, November 6, 2011 - 5:03 PM

I hate Captiol One's outsourced customer service. They flagged my account for fraud and I had to call and clear it about 6 times before it actually got cleared. Each time someone in the Phillipeans wasted my time with their bullshit like "Thank you for calling Capitol One today. How are you doing today? I sorry to hear that Ms. XXXX. Let me just go ahead pull up your account. I see here that there is a hold on your account. Ok, I can certainly assist you with that today. Let me get a fraud protection specialist on the phone with you today so that we can g ahead and resolve the hold on your account, maam. Let me go ahead and ask you a set of one to three questions and then I can go ahead and pull up your account to see what is happeneing with it today."

 

AH! Just get to it already!

In The Middle Of A Horrible Experience With Them Over The Last Two Days
- Gerry - Tuesday, June 28, 2011 - 10:42 AM

Transfer times in my experience were much higher than ING Direct and Emigrant Direct. It took one call each to get money transferred out of those accounts the same day. On the other hand, it took 8 calls over 3 days to get the transfer out of Capital One. Customer service representatives at Capital One were very tentative in their answers. They often provided me incorrect and misleading information.  One customer service representative even hung up my call because she was not able to hear me well. In the end one supervisor did help out. But to get to it was not easy. 

Fees are lower. Interest rate is higher. Bank with them for those. But don't expect the money to be available for an emergency. Don't expect their customer service folks to provide you accurate information.  

Capital One - (No) Hassle Rewards....
- coltstarkey - Thursday, May 19, 2011 - 8:21 AM

I opened a Captial One Rewards Checking account about a year ago as an auxillary checking account for my side business. The 'Rewards' drew me in... thought I could rack up some rewards points from this checking account, combine them with the rewards from my Capital One CC and take a nice vacation..Little did I know that the so-called 'No Hassle rewards' program was far from it. Everytime I get a transfer in from an external bank, it takes no less than a week to post to my availible balance. If I transfer funds from a linked account, I may be able to use the funds in 4 days.

 

I am about to cancel this account and go back to my main bank (Extraco Banks) for my funding needs.. I'd rather do away with the 'Rewards' and be able to use my funds.

 

Buyer beware.

Capital One
- ffrench697 - Tuesday, July 13, 2010 - 12:24 PM

I tried to cancel my credit card with this financial firm and they would not let me cancel. I had problems and it took me 6 months to finally get my account closed.  Would never do business with this firm again

Capital One Has Unlawfully Held Our Money
- atsimon - Tuesday, December 6, 2011 - 3:30 PM

My wife and I recently decided to contact Capital One to create two secured credit cards. We sent several thousand dollars to open the accounts. Soon after we filed a bankruptcy. Capital One cancelled our cards, wven though they were not included in the bankruptcy. We understood that Capital One made a business decision. We of course asked for our money back. Capital One said they could not return our money. We went round and round, until they told us that we had to send proof that they were not in the bankruptcy. We sent three letters and our lawyer sent two letters. Then, they said their was a disputed charge, so they could not release the funds, even though no charge was ever made against the credit card. Then, they siad that they could keep our money until the bankruptcy was discharged (over a year) per the contract. My wife, god love her, keeps all records. When she pulled out the contract and asked for the paragraph and line, they could not. Then they actually said they could not give us that paragraph/line over the phone for security reasons, we would need to formally request that in writting. Yes, they actually said that.

So, my wife and I are not made anymore, now we are on a mission. This is obviously something they do a lot to consumers, as mutliple service agents say the same types of things. So we are filing suit Friday. I want to show this reprehensible practice for what it is, stealing. I want to know if there are others out there who have had this happen to them. Please contact us if so. The more we can prove, the larger the suit we can bring.

An Open Letter To Capital One Bank
- TampaBayBC - Sunday, November 6, 2011 - 9:04 PM

The following is the text of a letter being mailed by me to Capital One Bank first thing tomorrow morning:

Dear Capital One Bank:

You're fired!

Effective immediately, Capital One Bank has lost the privilege of servicing my banking needs.  I request that you immediately close my remaining Capital One bank accounts.

I will no longer tolerate the poor customer service that I have consistently received from the banking side of Capital One.  Your representatives have been rude, unhelpful, and, at times, argumentative.  On more than one occasion I have been given incorrect information and representatives have failed to do what they said they would do.  Most recently, a representative admitted making a decision affecting my accounts based not on bank or industry policy, but on their own opinion of what they "didn't like" and what they "felt like doing" when reviewing my accounts.  Behavior like this cannot be rewarded with my continued banking business.

Please note that this decision affects only my banking relationship with Capital One.  My credit card will remain open, as I have always received great service from the credit card division.  It is amazing to think that that there is such a disparity in service received from the two divisions of the same company.  Perhaps the credit card representatives should be teaching the banking representatives how to respect and retain customers.

Thank you in advance for promptly closing my accounts.

P.S. If you think I will be keeping my ING Direct accounts, you're very wrong!

Capital One - The Aggravation Card - Is The Account Really Closed?
- DebK - Thursday, October 13, 2011 - 8:34 AM

It was 2 years ago that I applied for a Capitol One card. I can get any card because
of my high fico score of 802. They had the usual no interest bait, but it soon turned ugly.

I charged an electric bill of about 200.00 (my first charge) simply because I
was short on cash and didn't want to pay their late fee. Soon after I got a
call from Capital One asking security questions. It was then that I was told
the card was frozen. WTF? It was my first and ONLY charge with the card.
There was no reason for it!

How to Unfreeze the Card the Capital One Way -
I was told that I needed to go to my local bank and ask an employee, such as
a loan officer to verify who I was. I did just that but the loan officer refused.
She told me that it was against their policy. She even talked to Capital One rep
and told them that it wasn't going to happen. But, get this, the Capital One rep
told me to go to ANOTHER BANK! I said, look, I'm not hopping from bank
to bank just to verify who I am. So, I stopped using the card and it
remained frozen for 2 years. 


How to Cancel a Frozen Capital One Card - More AGGRAVATION!

Two years later, I called to cancel the card. I was told that I needed to verify who
I was and that unless I followed their instructions, the card couldn't be cancelled.
I told them it wasn't like I was purchasing a 2,000 dollar TV, I wanted the
friggin card canceled. It had been frozen for 2 years! The rep refused, then
I said I wanted to speak to their supervisor. Supervisor gets on the phone
and I explained the history of their card with me. By that time I was
practically screaming on the phone to cancel the @#%& CARD! She said,
if I answered a few security questions to verify who I was that she would
cancel it. She asked for previous address questions, relative questions, about
3 or 4 that I answered (thinking why couldn't they do this before?) and she
said it would be canceled. I then asked for verification of this cancellation.
It was never sent!

Stay far, far away from this card, unless you like high blood pressure.

Worst Online Bank Ever!!!
- briguy74 - Sunday, October 2, 2011 - 3:29 PM

My experience with Capital One's online Interest Checking Account has been nothing but horrible. It is very clear after reading a bunch of other reviews as well as my experience with them that they do not value their customers or their employees. I sent in checks to be deposited and they purposefully waited for charges to my account to be denied 3 times so that they could earn more interest, rather than post the deposits and pay the charge. I made the mistake of not checking up on this bank before putting all my money and complete faith in, please do not the same. If you use this bank you will loose money, possibly some credits points, and be sorely disappointed.

No Foreign Transaction Fee.
- jonhank - Saturday, October 1, 2011 - 10:29 AM

I don't use Cap-one credit card very much except when I go to Europe. Cap-One is the only card as far as I know that don't charge 3% foreign transaction fee. That can add up when paying hotel and restaurant bills in (cost a lot) Europe.

Growing Footprints With A Lot To Catch Up
- wahs - Friday, June 18, 2010 - 3:11 PM

I have found many branches of CapitalOne in New York City, San Antonio, and Houston, TX in the last 3 years. This is a promising sign, amid this financial crisis. Unfortunately, the front end services have many aspects to improve, especially the tellers.

One additional side of CapOne that I appreciate is their credit card. CapOne CC does not charge foreign transaction fee, which is helpful if you travel frequently.

Very Bad Experience
- samar2010 - Tuesday, December 6, 2011 - 10:23 AM

customer service is herrible,, they send me to make a credit card account i applied and i was approved then after 10 days they suspend it for no reseon without saying anything i tried to pay my phone bill the transaction didn't go through when i finaly called them they palced me on a hold for a while then the represintive told me ..Oh i am sorry your account was suspended temp until you send us your id, and tax paper then afer 30 days if you didn't recieve it we be diclined........ no comment......

Account Resolution
- BeverlyMcElroy - Thursday, October 27, 2011 - 8:51 AM

I went to a local Capital One bank and asked for the TOTAL amount due on my acct for final payment In Full. I was given a total that I thought included the up to date interest. That was a mistake!! I paid the amount in full. A month later received a bill for 2.31.... which I didn't pay bc I had paid in full. A month later received a second bill - threatening now for 4.31. I called Cap One and the second rep I spoke with, after explaining compounded daily interest - duh I think I understand that - it's why I asked the teller for an accurate balance- said the acct could be zeroed and then it would be closed!!! I have had a Cap One since 1985 what a shock to think they would be so dismissive.

Not one to let an issue like this go I called back and asked to speak with a supervisor - finally I spoke with a rational person who understood that I have been a long time customer and would hate to drop this acct over 4.31. The amt was comped back to the acct. I was told it would take 4-5 days to show up and the acct remains open. It's this type of service that we should be able to receive from our banking industry. Lord knows they'll make up that 4.31 in so many other ways.

Capital One Is The Worst Bank To Have A Credit Card With
- gera12 - Tuesday, September 13, 2011 - 10:39 AM

Capital one was the first card that I had and now years later they have screwed me over closing my account because of a unexperienced representative that didnt advice me well even their managers are worthless. My advice to everyone is Dont get any type of service with this bank. Discover is the best card to have, dont waste your time like I did. I spent an hour trying to get help and the manager didnt do shit. What kind of service is that?!

Capital One Excellent Customer Service
- Ryan - Monday, May 16, 2011 - 8:19 AM

This is the best bank ever. I will do business with this bank for the rest of my life, and I will tell you why. First of all, they always seem willing to waive an overlimit or past due fee regardless of the circumstances. If I go over my credit limit 50 times in one billing cycle, I'll only be charged one overlimit fee at the end of the billing cycle as opposed to 50 overlimit fees. They have kept me at a low interest rate for the entire four years I've been with them and I can do balance transfer "No Hassle Checks" when I can't use my credit card. Finally, their friendly staff always connects with me on a personal and professional level any time I discuss my account with them. What's in your wallet? Capital One is in mine.

Capital One--My #1 Bank
- tomlawler - Friday, June 18, 2010 - 2:29 PM

I've been with Capital One forever and w/o any problems.  Currently many of my 10-year CD's are maturing there (can't believe I got 8.00% back in 2000).  I simply call them about a week or so before each comes due and direct them to transfer the funds to my Capital One Interest Plus Savings Account (more on this later).  From there, I can go online and transfer the funds to my local checking account by ACH (3 business days free or a same day wire for $20)--it's so convenient. I love that you can get a live person directly.  Also, the reps are so helpful in getting my requests handled promply.

You may have seen the Interest Plus Savings account advertised here.  It currently yields 1.35% as long as you maintain an average daily balance of $2500.  If you maintain $15,000 or more an extra 10% in interest is credited to your account quarterly. It's like making nearly 1.50%.  I use this type of account and have it linked to my local checking account.  A top drawer product from a top drawer bank!!! 



 

Rate Drop Again On Internet Plus Savings To .80%
- Lbw2112 - Wednesday, December 14, 2011 - 1:57 PM

Looks like another rate drop.  The Simple Savings is still .75% from what I see.

Extremely Difficult To Set Up
- cmbeaudet - Monday, February 21, 2011 - 2:01 PM

I did my research, looking for the best bank for basic, online checking, and Capital One seemed to be by far the best. I was pleased by the fact that return interest rates were far ahead of other banks, there were no ATM fees, and no foreign exchange fees. I also found that customer service was much better than expected.

However, while this sounded great, I am two months into trying to get the account up and running and I still keep running into problems. The initial setup was relatively lengthy and customer service was excellent and guided me through, but I've still run into one problem after another. First, my account failed to fund even though my external account was verified. The external account seemed to have disappeared from my linked accounts, and upon calling customer service, I was advised to just repeat the process, without an explanation as to why the account had vanished. I did so, and tried to relink and reverify the account. This time, I went to enter the verification values, and I found that my Direct Banking account seemed to have disappeared. I now cannot verify my external account because there is not INTERNAL account! 

The tools and services provided by Capital One are great - if you can even get your account to work. 

Changing Capital One Due To Bad Service
- mark - Thursday, January 26, 2012 - 11:19 AM

The customer service isn't the best, the way page is confusing, and I had an issue getting money from an ATM. It said I had no found, yet I called and checked through internet showing me verything was right. 

I am just disappointed!

Secure Credit Card
- slark - Saturday, August 20, 2011 - 3:54 PM

If you are looking to rebuild your credit don’t go with their secure credit card, this company was a pain in my ass when it came to refunding money back. Recently drop this company due to there in consist service.