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423-229-8200
P.O. Box 1989
Kingsport, TN 37662

Eastman Credit Union is headquartered in KINGSPORT and is the largest credit union in the state of Tennessee. It is also the 44th largest credit union in the nation. It was established in 1934 and as of December of 2013, it had grown to 506 employees and 143,741 members. Eastman Credit Union's money market rates are 25% higher than the national average, and it boasts a A+ health rating.

Field of Membership Restrictions

You are eligible for ECU membership if you: -Live, work, worship, attend school, operate a business in one of the communities listed on our coverage maps. Please note that ECU’s field of membership does not cover all of Wise and Russell Counties in Virginia and Carter County in Tennessee. If you’d like to join ECU but aren’t sure you qualify for membership, please contact us for assistance. -Work regularly in the healthcare industry in the following counties outside ECU’s community charter: Carter, Hamblen, Johnson or Unicoi Counties in Tennessee; Buchanan, Russell, Smyth, Tazewell or Wise Counties in Virginia. -Are employed by one of our sponsor or contractor companies. -Are a family member of one of our eligible members. - See Details

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Reviews (6)

Lost Money

In recent months, the bank and I have failed to agree on how much money I really had. In the past couple of weeks, they decided that I had overdrawn by a considerable amount and I know for a fact that I did not.

Do Not Like The Way They Do Business

I belonged to the same credit union for over 8 years and the one before that for over 10 years and have never overdrafted.  We are avid users of online banking.  We switched for location purposes to ECU on a trial basis a couple of months ago.  BIG MISTAKE!  Their so called "Real Time" checking account was not explained to us when we opened the account.  No brochure or materials were given to us explaining how they post things to their checking accounts.  Their online banking is useless.  It shows nothing actual and does not agree with what a teller sees on their computer system.  The other day I had one balance on online banking.  1 hour later I made a deposit and the slip showed another balance which did not correspond.  Then 1 hour later my account showed yet another number.  Impossible to keep up with because you can't see everything!  A business over-charged our debit card by $1,000 and we did not know it.  All we could see was a big difference in balance and available balance on online banking.  I had to go to a branch to find out exactly what it was.  They said it was corrected by the business immediately.  So why put a hold on our account for the mistake amount?  It never showed up on online banking or on our statement later.  I asked to speak with a branch manager and was told I had to make an appointment!!  I called what I thought was a branch and got a customer service center.  When I tried to get someone to explain how their posting system worked, I couldn't get a straight answer.  Not sure the CSR understood it either.  She proceeded to hang up on me.  ECU has forgotten it is supposed to be a local credit union, not a large national bank who does not want to serve customers, just take their money - the reason we have always used credit unions instead of banks!

Fantastic Credit Union

Leave it to competitors to write bad reviews about one of the best financial institutions in the entire country. Don't believe the bad reviews at all. My experiences along with family and friends' experiences have been nothing but positive and professional from ECU. Bits and pieces from others' reviews tell me that their experiences are false and most likely made up. Give ECU a shot, I guarantee you'll be 100% happy with them!  

Quality Of Service

I must say that the quality of service does not even rank a full star. I have been told so many different stories from this bank about my account it is ridiculous. The safeguards in place to protect individual accounts from theft are miniscule. Why have signature cards if the bank does not pay attention to them when they are cashing checks? Needless to say, I am changing accounts immediately.

Bank Account

they suck and like to rip people off and they are stupid if they think every bank is like them.

Some Truth In Other Comments

While the online banking is definitely not as accurate as others I have seen, Eastman Credit Union is not a bad place to bank. Rates are competitive, checking is free, and if you have a problem, it can usually be fixed with a phone call.

The bank is very helpful. When I needed a loan for a new heat pump, they were able to lay down all my options, and save me a lot of money over my rush decision to get a home equity loan.

The online banking just changed a week ago, so I'm anxious to see if it is more "real time"...



Health

Data for Q4 2013

Institution Health

A+

Texas Ratio

GRADE:
A+

The Texas Ratio is an indicator of how much funds a bank has available compared to the total value of loans considered at risk. As of December 31, 2013 Eastman Credit Union had $6.47 million in non-current loans and owned real-estate with $365.56 million in equity and loan loss allowances on hand to cover it. This gives Eastman Credit Union a Texas Ratio of 1.77% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.

Texas Ratio Trend

GRADE:
B+

The Texas Ratio for Eastman Credit Union decreased slightly from 2.22% as of December 31, 2012 to 1.77% as of December 31, 2013, resulting in a positive change of 20.40%.This indicates that the balance sheet and financial strength for Eastman Credit Union has improved slightly in recent periods.

Deposit Growth

GRADE:
A+

In the past year, Eastman Credit Union has increased its total deposits by $121.35 million, resulting in 5.19% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth Eastman Credit Union has shown is excellent.

Capitalization

GRADE:
A+

Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. Eastman Credit Union has $2.84 billion in assets with $365.56 million in equity, resulting in a capitalization level of 12.87%, which is excellent.

Institution Statistics

Overall
NCUA #68095
Year Chartered1934
Employees506
Primary Regulator
Assets and Liabilities
Assets$2.84 billion
Loans$2.13 billion
Deposits$2.46 billion
Equity Capital$355.19 million
Loan Loss Allowance$10.38 million
Unbacked Noncurrent Loans$5.11 million
Real Estate Owned$1.36 million
Historic Data - December 2012
Assets$2.68 billion
Equity Capital$320.12 million
Loan Loss Allowance$12.42 million
Unbacked Noncurrent Loans$5.11 million
Real Estate Owned$2.01 million
Profit Margin - Quarterly
Net Interest Margin4.62%
Return on Assets1.14%
Return on Equity9.09%
Interest Income$98.42 million
Rates

Always verify rates and promotions with the bank or credit union. We are not Eastman Credit Union, we are a rate comparison website and can not provide official rates or promotions.

Eastman Credit Union Savings Account Rates

DetailsAPYMINMAXPRODUCT
0.30%$10k-IRA Access
0.30%--Share Savings Account
0.30%--Christmas Club
0.30%--Wellness Account
0.30%$10k-Roth IRA Access
0.30%--Business Savings
0.25%--IRA Accumulation Account
0.25%--Roth IRA Accumulation Account

Eastman Credit Union Money Market Rates

DetailsAPYMINMAXPRODUCT
0.55%$200k-IMMA Advantage
0.55%$200k-Business IMMA Advantage (Money Market)

Eastman Credit Union Checking Account Rates

DetailsAPYMINMAXPRODUCT
0.55%$250k-Maximum Business Checking
0.30%$200k-Beyond Free Checking
0.30%$100k-Business Checking with Interest

Eastman Credit Union CD Rates

DetailsAPYMINMAXPRODUCT
1.70%$100k-5 Year Jumbo Investment Certificate
1.60%$1k-5 Year Investment Certificate
1.40%$100k-4 to 5 Year Investment Certificate
1.30%$1k-4 to 5 Year Investment Certificate
1.15%$100k-3 to 4 Year Jumbo Investment Certificate
1.05%$1k-3 to 4 Year Investment Certificate
0.90%$100k-2 to 3 Year Jumbo Investment Certificate
0.80%$1k-2 to 3 Year Investment Certificate
0.65%$100k-1 to 2 Year Jumbo Investment Certificate
0.55%$1k-1 to 2 Year Investment Certificate
0.50%$100k-180 to 364 Day Jumbo Investment Certificate
0.40%$2,500-180 to 364 Day Investment Certificate
0.40%$100k-90 to 179 Day Jumbo Investment Certificate
0.35%$100-365 Day Lifeline Savers Certificate
0.30%$2,500-90 to 179 Day Investment Certificate
0.20%$100k-30 to 89 Day Jumbo Investment Certificate
0.10%$2,500-30 to 89 Day Investment Certificate

Eastman Credit Union IRA Rates

DetailsAPYMINMAXPRODUCT
1.70%$100k-5 Year Jumbo IRA Investment Certificate (Traditional,Roth)
1.60%$1k-5 Year IRA Investment Certificate (Traditional,Roth)
1.40%$100k-4 to 5 Year Jumbo IRA Investment Certificate (Traditional,Roth)
1.30%$1k-4 to 5 Year IRA Investment Certificate (Traditional,Roth)
1.15%$100k-3 to 4 Year Jumbo IRA Investment Certificate (Traditional,Roth)
1.05%$1k-3 to 4 Year IRA Investment Certificate (Traditional,Roth)
0.90%$100k-2 to 3 Year Jumbo IRA Investment Certificate (Traditional,Roth)
0.80%$1k-2 to 3 Year IRA Investment Certificate (Traditional,Roth)
0.65%$100k-1 to 2 Year Jumbo IRA Investment Certificate (Traditional,Roth)
0.55%$1k-1 to 2 Year IRA Investment Certificate (Traditional,Roth)
0.50%$100k-180 to 364 Day Jumbo IRA Investment Certificate (Traditional,Roth)
0.40%$100k-90 to 179 Day Jumbo IRA Investment Certificate (Traditional,Roth)
0.40%$2,500-180 to 364 Day IRA Investment Certificate (Traditional,Roth)
0.35%$100-365 Day Lifeline IRA Savers Certificate (Traditional,Roth)
0.30%$2,500-90 to 179 Day IRA Investment Certificate (Traditional,Roth)
0.20%$100k-30 to 89 Day Jumbo IRA Investment Certificate (Traditional,Roth)
0.10%$2,500-30 to 89 Day IRA Investment Certificate (Traditional,Roth)
Locations

Eastman Credit Union has 24 locations. Click to view all Eastman Credit Union locations.