FirstBank (CO)

Promise Of Ipod Touch To Open Account But....
- Dillinger - Tuesday, August 7, 2012 - 2:26 PM

I opened an account with www.efirstbank.com online. I was living in Riverside California at the time and that is one of the areas where they service and were accepting new customers. Shortly after I opened the account I needed to move out of the area because I received a job offer. I called their customer service number to tell them about the move and the person who talked to me told me that eventhough I was moving that I would still be eligible for the free ipod promotion.

I gave the bank my long term address in Hawaii. I then realized that I needed to receive the signature card and the other account opening documents before I would have a chance to get them in Hawaii. I called them back and gave them another home address where I would be staying while I was working. The customer service person took the new address and told me that they would forward the documents there. I received the documents and returned them as requested.

After several months I noticed that I was not sent anything to indicate that I was going to receive the ipod. I contacted the bank again and asked why I never heard anything about the ipod. They told me that they will check into it and I should call back. I called back and the customer service person I talked to said that I should see the voucher in my account shortly. I checked several times that day and there was nothing in my account. I called once more and was told that I was not eligible for the ipod because I moved. I was angry with this because on the first call I made the CSR told me that there would be no problem with my eligibility even if I moved.

They asked me to call some security department in their head office. I called there and was treated like I was a criminal. They said that I was attempting fraud and was not alllowed to change my address so many times in such a short time. This is the most absurd thing I ever heard. If we need to move because of a job or other reasons there is no reason to be treated as a criminal. The person I talked to said that my choices were to either close the account and get my deposit back or to send many forms of proof of ID to show that I lived in the address they had on file. Even if they accepted my proof there was no assurance that I would get the ipod. I decided to get my deposit back and never deal with this useless bank again. They will do anything to avoid paying out the promised gifts and promotions.

 

 

Horrible Costumer Service!!!
- bpc89 - Sunday, November 11, 2012 - 11:31 PM

I had opened this account with the intent of having it as my main bank account. I opened the account with the minimum amount needed for the checking account which was $25.00. I set up bill pay for 2 bills. They were scheduled to be paid on 11/13/12. I never made it to the bank to deposit more money to cover the bill pay. I went ahead and paid my bills with a different bank on 11/11/12. I went to my online account with 1st Bank to cancel the bill pays. It said they were processing and they could not be canceled. I went ahead and called the customer service line to try to get them canceled. The first lady told me that it could not be canceled but she would transfer me to the online bill department. The next lady was rude and just had an attitude to her voice. She explained to me that they went ahead and processed the bill pay on 11/9/12 so the company's were going to receive their money on 11/13/12. I did not think it would be processed until the 13th. The lady told me no, and the payments are going to happen. I let her know that I had already paid those bills so I wanted it canceled. She told me that it could not happen. She then continued on to tell me I can just go to the bank and deposit the money to cover the amount. Um, why would I do that? I already paid those bills! I told her then to close the account down. She told me no! Wtf? Really? She again tells me just to deposit the money because the money has electronically been sent to the companies so they will receive their money regardless. If I don't deposit the money, then my account will just go into the negative. I asked her if I had over protection. The answer was no. My question to her was why would you allow the payment to go through if I did not have the money to cover it. I told her the transactions should have been declined. She said the bank sent the "electronic money" to the companies. I asked her why they would do that if I did not have the money to cover it. She told me that's what they do. I've been a customer for only 2 weeks. I had only $25.00 in that account. Why would the bank just say, "Okay, this customer has bill pay set up but she doesn't have the money to cover it. Lets take care of it for her!" Okay dumb! The lady started to tell me, while raising her voice to over talk me that it was my fault and they did that because I told them to. Needless to say, this account will be closed ASAP!!!