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Reviews (3)

HSBC Advance Review: Not As Good As ING Direct Or Amex Savings

I used HSBC Advance (formerly HSBC Direct) for 4-5 years and dropped them recently due to their inability to match the interest rates offered by ING Direct and Amex Savings. They offer fairly standard web-based accounts.

I liked:
That for years this account offered a better rate than ING direct and similar competitors. The debit card. It works for free at HSBC ATMs and reimburses transaction fees at out of network ATMs (3 transactions reimbursed each month).  I disliked:
Money transfers from my primary account (BoA) took 1 day longer than similar transfers to ING Direct or Amex Savings. I didn't realize how annoying this was until I started using other accounts that processed transactions much more quickly.  That they decided to stop matching ING's interest rate. Customer Service is not great. The website is ok but not great.

HSBC Online Savings

I've had an online savings account with HSBC for over three years now and they keep lowering the interest rate.  The rate is not near competitive.  I'm closing the account and moving my money for 3x the interest.

There is also too many layers of passwords to access your account and reset your account.  I'm generally good at remembering my account passwords. However, the multiple layers have made this difficult with HSBC.

Worst Customer Service In The Industry

You can die from old age while on hold with their 800# waiting for customer service.



Health

We do not have health information for HSBC Advance, because it is no longer an operational bank.

Rates

Sorry, we do not have rate data for HSBC Advance

Locations

Sorry, but we do not have location data for HSBC Advance. Its headquarters is located at 1800 Tysons Blvd - Mc Lean, VA 22102