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800-682-3231
200 West Congress Street
Lafayette, LA 70501

Iberiabank is headquartered in Lafayette and is the largest bank in the state of Louisiana. It is also the 92nd largest bank in the nation. It was established in 1887 and as of December of 2013, it had grown to 2,315 employees at 171 locations. Iberiabank has a A health rating.

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Reviews (8)

Palm Springs FL Branch

This branch is operated by some of the nicest women I've met in banking!  Iberia doesn't have some of the fancier looking web designs for their online banking, but they have made up for it in service.

 

Thank you Des, Jodi and Aida! 

 

Always a pleasure doing my banking with Iberia.

 

jd178

Horrible Customer Service

It wasn't always bad.  But now I feel I should discourage everyone from using IberiaBank. I rarely walk out of my branch without grinding my teeth (Carrollton - New Orleans).  I'm not sure why the tellers are so mad and disgruntled.  I'm sure they have a hard job, but who doesn't.  At least fake a smile and maybe get off your cell phone while counting my money!!

Horrible Service At Little Rock Hieghts Branch

Have been banking with Iberia for almost 2 decades and never had a problem. However the staff at the R Street location in the Heights section of Little Rock, Arkansas is absent of customer service and seems to enjoy hassling customers. I am shopping for a new bank even though the other branches do a good job.

Iberiabank Online Banking Doesn't Like Macs.

Since IberiaBank has been changing their online banking I have had problems accessing my account.  I called IberiaBank customer service to ask why their site did not have a login box and was told their site doesn't work well with macs.  So if you use a Mac, find another bank.

Criminals....

Iberia bank allowed a company to continue to debit from my account even after I cancelled all of my cards, called several times and complained, and even THOUGHT that I had closed my account. They were extremely rude when trying to resolve this situation. Even after all of the phone calls, all the letters written and all the forms I filled out, they told me that I was ultimately responsible for the charges and that I should have "Paid more attention" to my account. I let them charge it off and had my lawyer inform their CEO that I would be filing a lawsuit if they reported any negative items to any reporting agency or attempted to collect from me. They are the absolute scum of the Earth. Stay far, far away from these mobsters. CR

Reward Points

I am very upset and disappointed with Iberia Bank. Iberia required costumer's to enroll into another Reward Point system. If costumers did not do this by a certain deadline, they would lose all their rewards credit. My biggest disappointment is that I had no letters or warnings about this outcome. I have now lost all my credits that I have been saving up for 8 years, and there is nothing they can do about it.

This Shouldn't Be So Hard.

We are trying to buy a car from an Iberiabank customer. They have the car loan through Iberia. We want to pay off the loan and get the title, thank you very much. Our bank gave us several fast options for getting the money (cash, not a loan) to Iberia, but they won't hear of it. It Must be a cashier's check, and it Must happen at the central/corporate location where the title of the car is actually held. This is ridiculous. The person at my bank actually laughed at the backwardness of it all. We want this car, and the person needs to sell, or we'd tell Iberia to take a flying leap.

Average At Best

I began using this bank in the 1990s when it was Pocahontas Federal. It changed names and began to go downhill a bit. They messed up my account only a couple times in almost 5 years, but I never gained a sense of family or care from the staff in a small town of only 3,000 people. When I moved to a city for college, I kept my account. However, when my checkbook was stolen and a couple checks written, it was a nightmare trying to get that account closed and money restored to me. They questioned if I had written one of the stolen checks myself, and I honestly don't recall how that ended, but I was not happy. I cancelled my checking account and



Health

Data for Q4 2013

Institution Health

A

Texas Ratio

GRADE:
A+

The Texas Ratio is an indicator of how much funds a bank has available compared to the total value of loans considered at risk. As of December 31, 2013 Iberiabank had $114.66 million in non-current loans and owned real-estate with $1.6 billion in equity and loan loss allowances on hand to cover it. This gives Iberiabank a Texas Ratio of 7.16% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.

Texas Ratio Trend

GRADE:
B

The Texas Ratio for Iberiabank decreased slightly from 8.19% as of December 31, 2012 to 7.16% as of December 31, 2013, resulting in a positive change of 12.56%.This indicates that the balance sheet and financial strength for Iberiabank has improved slightly in recent periods.

Deposit Growth

GRADE:
B

In the past year, Iberiabank has increased its total deposits by $22.54 million, resulting in 0.21% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth Iberiabank has shown is above average.

Capitalization

GRADE:
A+

Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. Iberiabank has $13.29 billion in assets with $1.6 billion in equity, resulting in a capitalization level of 12.04%, which is excellent.

Institution Statistics

Overall
FDIC Certificate #28100
Year Established1887
Employees2315
Primary RegulatorFED
Assets and Liabilities
Assets$13.29 billion
Loans$9.48 billion
Deposits$10.83 billion
Equity Capital$1.46 billion
Loan Loss Allowance$143.07 million
Unbacked Noncurrent Loans$77.38 million
Real Estate Owned$37.28 million
Historic Data - December 2012
Assets$13.06 billion
Equity Capital$1.48 billion
Loan Loss Allowance$251.60 million
Unbacked Noncurrent Loans$77.38 million
Real Estate Owned$44.28 million
Profit Margin - Quarterly
Net Interest Margin3.48%
Return on Assets0.56%
Return on Equity4.98%
Interest Income$437.07 million
Rates

Sorry, we do not have rate data for Iberiabank

Locations

Iberiabank has 181 locations. Click to view all Iberiabank locations.