ING DIRECT is no longer doing business under that name because it has been merged or acquired. See the successor institution Capital One 360.
My CD at ING Direct matured on December 2, 2010, with a 10-day grace period. After seeing the rate on December 2nd, I mulled it over for a few more days, and decided to go ahead and roll it over for another 12 months (@1.25%APY). I only wanted to roll over the principal, and the "only way to do it" was to CLOSE the CD, open an ING Savings account, move the balance there, pay out the interest, and open a NEW CD, with a new account number, and transfer the principal amount into it. I balked because this has never happened before with any other CD rollover within the grace period.
In the process, they closed the CD, which was in a joint TRUST, and opened an INDIVIDUAL savings account for the transaction. Even though this was to be a temporary account, the funds were no longer FDIC insured!! So far, I'm on the phone for 25 minutes. Then, they now discovered that they required the primary account holder to open the new CD (we are joint trustees but ING labels one as primary). Since that person was not available, the funds were now in limbo! I am now at the supervisor/"management team" level and asked them to reverse the process as if nothing happened today, and I would have the primary person call back when able. I was told that they could submit that request to the back office, but that they couldn't do anything themselves. This could take days. Notice that since they closed the CD, I no longer had the grace period advantage of holding the rate. Grrr!
Finally, completely frustrated, I told them to transfer the whole balance to the linked external account, which they did. Naturally, the next day (December 7), the rate dropped to 1.00%APY.
The supervisor told me that to avoid this in the future (believe me, there won't be one with them), I should call before the maturity date and give instructions to roll over the principal only. Then, if the new rate is not satisfactory, call back to close the CD. I'm sorry, that's absurd.
At first, I was impressed with ING Direct. I use another internet bank and I thought the features that ING Direct offered were better... until we began using them. We access our account from multiple locations and used their person2person payment feature and apparently that triggered some security flags so they locked the account. We call them up and the security personnel were very rude and obnoxious and wanted us to justify every payment and who it was for... as if it was any of their business! Needless to say, we are moving our money OUT of ING Direct!
i'm not sure how other banks work, but my original bank lets me access my money almost immediately. i've now been waiting 3 full weeks for my money to become available with ING. The second it does, i'm shutting the account down and moving it back to my old bank. Ridiculous.
Their security is a bit odd too. Talk about complicated. I can't even begin to remember all the random numbers i was assigned. Never again.
I got an email that ING is closing my account within 30 days. After over 8 years and no issues I was floored !
I retired and rolled over my ING 401-K plan to them with almost $240,000 which grew another $28K. I never touched the account. It simply grew.
I had some personal CDs with them and left about $400 in the savings account. There was NEVER any issue with this bank or any other bank ....ever ! I never wrote a check....never used their debit card.....the account just sat there.
They closed the account.....no reason and when I contacted the CEO through an email a compliance person responded and said "I can't help you".
I was so bewildered.....the customer servce reps all made me feel like I had some "disease" and simply wanted me to "go away". No answer....no reason...... just "GO" !
After recommending ING Direct to so many of my friends and family I wonder now if I did the right thing.
We do not have health information for ING DIRECT, because it is no longer an operational bank.
Sorry, we do not have rate data for ING DIRECT
Sorry, but we do not have location data for ING DIRECT. Its headquarters is located at 1 South Orange Street - Wilmington, DE 19801