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2805 Bowers Ave
Santa Clara, CA 95051

Keypoint CU (CA) is headquartered in Santa Clara and is the 39th largest credit union in the state of California. It is also the 246th largest credit union in the nation. It was established in 1979 and as of March of 2014, it had grown to 165 employees and 45,359 members. Keypoint CU (CA)'s savings rates are 15% higher than the national average, and it has a A health rating.

Field of Membership Restrictions

Must live, work, worship or attend school in Alameda, Contra Costa, Sacramento, San Mateo, Santa Barbara, Santa Clara or designated areas of Ventura County. Also open to those who work in one of their eligible companies. - See Details

Reviews (2)

Continuously Frustrating Lack Of Any Form Of Customer Service

The rate is the only good thing about Keypoint CU.  After that it almost seems as if this CU is trying to purposefully make every transaction as difficult as possible.

Applying for an account requires visiting one of its few branches (for me - driving 2 hours RT and $16 in gas) or using paper mail for every transaction.  Application forms were sent to me and took 6 days to arrive.  The forms are poorly designed and have type that is 1/16th inch and difficult to read.  One error on a form required me to get another, which, after much prompting, I got them to send to me by email.  I thought this was progress, that I had helped them leave the pony express age and move into the electronic age.  But, no, the forms can not be filled out electronically and emailed back because they are protected and can only be printed (not saved) once data is typed into them.  So, I printed the forms, manually filled them out, and then scanned them into files that I sent back to Keypoint.  They, in turn, will convert the files back into paper.  In total, electronic - paper - electroinc - paper.  Hard to believe that no one at that CU is struck by the gross inefficiency of such a process.

There are no instructions on how to pay the CU membership/application fee, or about what ID is needed to start an account, and no final check list of what needs to be returned to complete the applicaton and funding process.  Online chat help can only answer basic questions, aside from that, they will refer you to a phone number.

So, it's kind of like waiting in a long line at a discount grocery warehouse in order to save a few dollars.  Every customer has to decide what their time and aggravation is worth.

Smaller Is Not Always Better

No local branches, poor customer service when my account was compromised from id theft. Held on to my funds while they 'investigated' the theft, when clearly I could not be in Europe and in the USA at the same time. Free checks, no fees seem great overall, but honestly, most banks of larger stature offer many of the same benifits, with real customer serive and better laid out webbanking than Keypoint. Go ahead, take a chance. You'll be sorry you did.


Data for Q1 2014

Institution Health


Texas Ratio


The Texas Ratio is an indicator of how much capital a bank has available compared to the total value of loans considered at risk. As of March 31, 2014 Keypoint CU (CA) had $2.46 million in non-current loans and owned real-estate with $74.81 million in equity and loan loss allowances on hand to cover it. This gives Keypoint CU (CA) a Texas Ratio of 3.29% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.

Texas Ratio Trend


The Texas Ratio for Keypoint CU (CA) decreased slightly from 4.47% as of March 31, 2013 to 3.29% as of March 31, 2014, resulting in a positive change of 26.57%.This indicates that the balance sheet and financial strength for Keypoint CU (CA) has improved slightly in recent periods.

Deposit Growth


In the past year, Keypoint CU (CA) has increased its total deposits by $26.66 million, resulting in 3.6% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth Keypoint CU (CA) has shown is excellent.



Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. Keypoint CU (CA) has $897.23 million in assets with $74.81 million in equity, resulting in a capitalization level of 8.34%, which is average.

Institution Statistics

NCUA #65299
Year Chartered1979
Primary Regulator
Assets and Liabilities
Assets$897.23 million
Loans$743.71 million
Deposits$766.30 million
Equity Capital$70.76 million
Loan Loss Allowance$4.05 million
Unbacked Noncurrent Loans$2.46 million
Real Estate Owned$0
Historic Data - March 2013
Assets$818.52 million
Equity Capital$67.46 million
Loan Loss Allowance$5.33 million
Unbacked Noncurrent Loans$2.46 million
Real Estate Owned$1.17 million
Profit Margin - Quarterly
Net Interest Margin0.93%
Return on Assets0.22%
Return on Equity2.78%
Interest Income$7.86 million

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Keypoint CU (CA) Savings Account Rates

0.60%$100k-High Yield Savings
0.10%$50k-Savings Account
0.10%$50k-Contributory IRA Flex Savings
0.05%--Health Savings Account

Keypoint CU (CA) Money Market Rates

0.30%$50k-Business Money Market
0.20%$50k-Regular Money Market
0.20%$50k-Contributory Flex IRA Money Market

Keypoint CU (CA) Checking Account Rates

0.05%--Dividend Checking

Keypoint CU (CA) CD Rates

1.65%$1k-60 Month Share Certificate
1.65%$1k-Business 60 Month Share Certificate
0.70%$1k-36 Month Share Certificate
0.70%$1k-Business 36 Month Share Certificate
0.40%$1k-24 Month Share Certificate
0.40%$1k-Business 24 Month Share Certificate
0.35%$1k-12 Month Share Certificate
0.35%$1k-Business 12 Month Share Certificate
0.30%$1k-6 Month Share Certificate
0.30%$1k-Business 6 Month Share Certificate
0.20%$1k-3 Month Share Certificate
0.20%$1k-Business 3 Month Share Certificate
0.10%$1k-1 Month Share Certificate
0.10%$1k-Business 1 Month Share Certificate

Keypoint CU (CA) IRA Rates

1.65%$1k-60 Month IRA Certificate
0.70%$1k-36 Month IRA Certificate
0.40%$1k-24 Month IRA Certificate
0.35%$1k-12 Month IRA Certificate
0.30%$1k-6 Month IRA Certificate
0.30%$25-6 Month Educational Savings Account
0.20%$1k-3 Month IRA Certificate
0.10%$1k-1 Month IRA Certificate

Keypoint CU (CA) Locations
Branch Office2805 BOWERS AVESanta Clara, CA 95051
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