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888-422-6562
800 West Madison Street
Chicago, IL 60607

MB Financial Bank is headquartered in Chicago and is the 5th largest bank in the state of Illinois. It is also the 114st largest bank in the nation. It was established in 1933 and as of March of 2014, it had grown to 1,777 employees at 88 locations. MB Financial Bank has a B+ health rating.

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Reviews (7)

Worst Bank Ever

Negative stars would be a better rating. Avoid MB Financial at all cost!

Ever since MB took over my account from another bank there's been nothing but problems. Internet banking doesn't work 90% of the time requiring a call into their support to unlock your account. At least twice they unlocked my account without asking any security questions - not a good thing.

Telephone banking is even worse, possibly the rudest and most useless people ever. Watch out when you ask to talk to a manager, it's unlikely you'll actually get a manager, just another service rep who is ruder than the last one. Anything and everything seems to need a paper form signed, then they lose it, then you do it over again. If it only takes 3 times or less than 6 weeks then you're lucky.

Finally I tried to close my account, after the usual weeks of missing and repeated paperwork they finally decided they had mailed a check several weeks back. Of course like everything else it was missing (and not sent with any tracking, signature, etc), but that's ok according to them because they'll re-issue it after I pay for an insurance bond to cover them against the loss!?!?! Yeah right...

Internet Banking And Customer Service

I inhertied MB Financial after Corus Bank failed and have decided it is time to run - not walk.  Like most I like to use my internet banking to pay everything because I forget to make payments sometime and my payments via MB are guaranteed - Right?  Not so fast buster. 

I was using internet banking to pay my monthly condominium association dues when in August my payment was returned back to the bank for bad mailing address.  I take the blame for this because I did have the wrong treasurer's name on the check - officers change.  I gave MB the correct information and the second payment was lost also.  We put another stop payment on the check and I told them not to worry and I would just try and remember how to write my own check and give it to the association directly. 

Fast-forward to September and the treasurer of my condominium associaiton contacts me to tell me my September payment was returned for "stop payment" except that I never put a stop payment on the check.  MB told me the check was returned by the post office again and they tried contacting the Payee to get the correct information before they intitiated the stop payment.  Hello!  Why didn't they contact me?  Why are they talking about my account with my treasurer?  Aren't their privacy regulations in place?  The response from the phone center was that they don't have to - they have tons and tons of bill payments and they can't possibly contact everyone and it is ok to talk to the treasurer in order to get the payment settled.  Hmmm. 

Fine MB Bank, you guarantee payment on time or you will pick-up the late fees.  MB says "Not so fast Customer!"  My payment is due on the 1st, but I have a 10 day grace period to make my payment.  I set-up my payment for the 2nd of the month.  MB Financial says that if your payment is set-up during your grace period, they don't have to guarantee your payment and they don't have to pay your late fees.

Transfer Your Bank Day couldn't have come at a better time. 

Not Sure If This Is A Bank Or A Legitimate Thief?

Online banking is outdated, and it is full of problems. They also refuse to let me pay with the check to anyone I want. I cut $4000 check and my account was closed. Saying.. that MB bank does not like large amounts to be taken out. Funny part is that they show on online banking that 4000 was paid, and the amount is deducted from my account. Anyway I will need to wait to get my account balance for 90 days now. 

So is it a Bank of a Thief?

 

 

TERRIBLE!! STAY AWAY!! CUSTOMER SERVICE IS A JOKE!!

STAY FAR FAR AWAY FROM THIS BANK.  I HAVE BEEN A CUSTOMER FOR 8 YEARS AND HAVE HAD NOTHING BUT PROBLEMS.  I HAVE NEVER OVERDRAFT AND HAVE THREE ACCOUNTS WITH THEM, YOU WOULD THINK I WOULD BE A VALUED CUSTOMER...NOT!!  THEY TREAT YOU LIKE A SECOND RATE CITIZEN.

I DEPOSITED A CHECK AND WAS TOLD IT TAKES 2 BUSINESS DAYS TO CLEAR, I CALLED ON MULTIPLE OCCASIONS VERIFYING THIS BECAUSE I KNOW WHAT IDIOTS THEY CAN BE.  WELL, I PLANNED ACCORDINGLY TO HAVE A LARGE SUM WITHDRAWN IN CASH, I CHECKED ONLINE TO MAKE SURE THE FUNDS HAD CLEARED...THEY DID.  I WENT TO THE SAME BRANCH THAT I HAD CALLED MULTIPLE TIMES IN THE WEEKS PRIOR TO TAKE THE MONEY OUT, BUT IT WAS A LITTLE TOO LATE FOR THESE LAZY PEOPLE TO DEAL WITH A WITHDRAWL.....SO THEY TOLD ME THEY HAD TO PUT AN EXTRA HOLD BECAUSE THEY DIDN'T KNOW I WAS GOING TO BE TAKING THE MONEY OUT IN CASH....WHICH I HAD TOLD THEM MULTIPLE TIMES IN MY PHONE CALLS PRIOR...COMPLETE MORONS AND THEN NOBODY IS WILLING TO RECTIFY THE SITUATION.

NEEDLESS TO SAY I WILL BE SWITCHING BANKS.

Greed And Theft Rules The Day

They will charge overdraft fees for overdraft fees. They STOLE $350 from me in 2 days. After 3 years as a loyal customer, they gave me the finger and basically told me, "too bad, we already have your money". To them, you are a mark to be fleeced at the first opportunity. How did they grow so big in just a few years? It wasn't by doing good business. If you complain, as I did, then all sorts of bad things start happening. Holds on your account for transactions that didn't happen, positive balances becoming negative balances, that sort of thing.

Run, don't walk, from this rapacious band of thieves and robbers. They will find a way to chisel the maximum amount from you, mark my words. Don't give them the chance to rip you off as they have so many others. Just look online, I'm not alone. They are racking up complaints even faster than fees. If you dare to tell them about how unhappy you are, they'll come after you with vindictive vengeance.

You have other options. Utilize them, or be sorry you didn't.

Great Bank

It's typically normal that the only people who post are the ones with problems so I thought I'd add my voice as a satisfied customer.

I've been with MB for 3 years and never had anything but good experiences. Their bankers are professional and knowledgable, their branches are well run and their online banking is quite reliable.  

Furthermore, their MB Red Checking is one of the best deals out there (2% interest on checking).

Great bank.  Great experience.  I recommend it to all my friends.

What The Hell??

What's wrong with you people?? I had accounts with MB for years first at the Monroe/Halsted branch then in Glenview and in both cases the management as well as all of the customer service employees were incredible to me, any fees I incurred were because of my un organization and were warranted, sure they could have been a little cheaper but the personal service I've always received there has far outweighed any other bank. They have always helped me to try and keep me from incurring fees whenever they could. I wouldn't change banks for anything, unless I was looking for an impersonal, rude experience you can find that anywhere.....well anywhere but MB. Lighten up people and give some really nice people the credit they deserve.



Health

Data for Q1 2014

Institution Health

B+

Texas Ratio

GRADE:
B

The Texas Ratio is an indicator of how much capital a bank has available compared to the total value of loans considered at risk. As of March 31, 2014 MB Financial Bank had $253.53 million in non-current loans and owned real-estate with $1.44 billion in equity and loan loss allowances on hand to cover it. This gives MB Financial Bank a Texas Ratio of 17.55% which is above average. Any bank with a Texas Ratio near or greater than 100% is considered at risk.

Texas Ratio Trend

GRADE:
A

The Texas Ratio for MB Financial Bank decreased dramatically from 25.63% as of March 31, 2013 to 17.55% as of March 31, 2014, resulting in a positive change of 31.53%.This indicates that the balance sheet and financial strength for MB Financial Bank has improved dramatically in recent periods.

Deposit Growth

GRADE:
B+

In the past year, MB Financial Bank has increased its total deposits by $121.82 million, resulting in 1.62% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth MB Financial Bank has shown is above average.

Capitalization

GRADE:
A+

Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. MB Financial Bank has $9.42 billion in assets with $1.44 billion in equity, resulting in a capitalization level of 15.34%, which is excellent.

Institution Statistics

Overall
FDIC Certificate #3628
Year Established1933
Employees1777
Primary RegulatorOCC
Assets and Liabilities
Assets$9.42 billion
Loans$5.46 billion
Deposits$7.63 billion
Equity Capital$1.34 billion
Loan Loss Allowance$106.75 million
Unbacked Noncurrent Loans$231.50 million
Real Estate Owned$22.03 million
Historic Data - March 2013
Assets$9.36 billion
Equity Capital$1.37 billion
Loan Loss Allowance$121.80 million
Unbacked Noncurrent Loans$231.50 million
Real Estate Owned$32.30 million
Profit Margin - Quarterly
Net Interest Margin3.36%
Return on Assets0.88%
Return on Equity6.28%
Interest Income$72.56 million
Rates

Always verify rates and promotions with the bank or credit union. We are not MB Financial Bank, we are a rate comparison website and can not provide official rates or promotions.

MB Financial Bank Savings Account Rates

DetailsAPYMINMAXPRODUCT
0.03%$25-Holiday Cash Club
0.03%--Health Savings Account
0.03%--MB Savings Accounts

MB Financial Bank Money Market Rates

DetailsAPYMINMAXPRODUCT
0.10%$250k-Money Market Account
0.10%$250k-Business Money Market Account

MB Financial Bank Checking Account Rates

DetailsAPYMINMAXPRODUCT
1.00%-$10kMB Red Checking - Qualifying
0.10%$100k-Signature Checking
0.05%--MB Red Checking - Non Qualifying

MB Financial Bank CD Rates

DetailsAPYMINMAXPRODUCT
0.85%$1k-60 Month CD
0.60%$1k-48 Month CD
0.40%$100k-3 Year CDARS
0.40%$1k-36 Month CD
0.40%$25-36 Month Blossom Account
0.35%$1k-30 Month CD
0.30%$100k-2 Year CDARS
0.30%$1k-24 Month CD
0.30%$25-24 Month Blossom Account
0.30%$25-30 Month Blossom Account
0.20%$1k-18 Month CD
0.15%$100k-1 Year CDARS
0.15%$1k-9 Month CD
0.15%$1k-12 Month CD
0.15%$25-12 Month Blossom Account
0.15%$25-18 Month Blossom Account
0.10%$1k-6 Month CD
0.05%$100k-26 Week CDARS
0.05%$1k-7 Day CD
0.05%$1k-1 Month CD
0.05%$1k-14 Day CD
0.05%$1k-3 Month CD
0.01%$100k-13 Week CDARS

MB Financial Bank IRA Rates

DetailsAPYMINMAXPRODUCT
0.60%$1k-48 Month IRA
0.40%$1k-36 Month IRA
0.35%$1k-30 Month IRA
0.30%$1k-24 Month IRA
0.20%$1k-18 Month IRA
0.15%$1k-9 Month IRA
0.15%$1k-12 Month IRA
0.10%$1k-6 Month IRA
0.05%$1k-3 Month IRA
Locations

MB Financial Bank has 88 locations. Click to view all MB Financial Bank locations.