MB Financial Bank

Worst Bank Ever
- templar - Wednesday, October 27, 2010 - 1:51 PM

Negative stars would be a better rating. Avoid MB Financial at all cost!

Ever since MB took over my account from another bank there's been nothing but problems. Internet banking doesn't work 90% of the time requiring a call into their support to unlock your account. At least twice they unlocked my account without asking any security questions - not a good thing.

Telephone banking is even worse, possibly the rudest and most useless people ever. Watch out when you ask to talk to a manager, it's unlikely you'll actually get a manager, just another service rep who is ruder than the last one. Anything and everything seems to need a paper form signed, then they lose it, then you do it over again. If it only takes 3 times or less than 6 weeks then you're lucky.

Finally I tried to close my account, after the usual weeks of missing and repeated paperwork they finally decided they had mailed a check several weeks back. Of course like everything else it was missing (and not sent with any tracking, signature, etc), but that's ok according to them because they'll re-issue it after I pay for an insurance bond to cover them against the loss!?!?! Yeah right...

Internet Banking And Customer Service
- Upset - Wednesday, November 2, 2011 - 5:31 PM

I inhertied MB Financial after Corus Bank failed and have decided it is time to run - not walk.  Like most I like to use my internet banking to pay everything because I forget to make payments sometime and my payments via MB are guaranteed - Right?  Not so fast buster. 

I was using internet banking to pay my monthly condominium association dues when in August my payment was returned back to the bank for bad mailing address.  I take the blame for this because I did have the wrong treasurer's name on the check - officers change.  I gave MB the correct information and the second payment was lost also.  We put another stop payment on the check and I told them not to worry and I would just try and remember how to write my own check and give it to the association directly. 

Fast-forward to September and the treasurer of my condominium associaiton contacts me to tell me my September payment was returned for "stop payment" except that I never put a stop payment on the check.  MB told me the check was returned by the post office again and they tried contacting the Payee to get the correct information before they intitiated the stop payment.  Hello!  Why didn't they contact me?  Why are they talking about my account with my treasurer?  Aren't their privacy regulations in place?  The response from the phone center was that they don't have to - they have tons and tons of bill payments and they can't possibly contact everyone and it is ok to talk to the treasurer in order to get the payment settled.  Hmmm. 

Fine MB Bank, you guarantee payment on time or you will pick-up the late fees.  MB says "Not so fast Customer!"  My payment is due on the 1st, but I have a 10 day grace period to make my payment.  I set-up my payment for the 2nd of the month.  MB Financial says that if your payment is set-up during your grace period, they don't have to guarantee your payment and they don't have to pay your late fees.

Transfer Your Bank Day couldn't have come at a better time. 

Not Sure If This Is A Bank Or A Legitimate Thief?
- nolo - Monday, August 8, 2011 - 8:53 PM

Online banking is outdated, and it is full of problems. They also refuse to let me pay with the check to anyone I want. I cut $4000 check and my account was closed. Saying.. that MB bank does not like large amounts to be taken out. Funny part is that they show on online banking that 4000 was paid, and the amount is deducted from my account. Anyway I will need to wait to get my account balance for 90 days now. 

So is it a Bank of a Thief?

 

 

TERRIBLE!! STAY AWAY!! CUSTOMER SERVICE IS A JOKE!!
- CDJD99 - Tuesday, May 22, 2012 - 12:35 PM

STAY FAR FAR AWAY FROM THIS BANK.  I HAVE BEEN A CUSTOMER FOR 8 YEARS AND HAVE HAD NOTHING BUT PROBLEMS.  I HAVE NEVER OVERDRAFT AND HAVE THREE ACCOUNTS WITH THEM, YOU WOULD THINK I WOULD BE A VALUED CUSTOMER...NOT!!  THEY TREAT YOU LIKE A SECOND RATE CITIZEN.

I DEPOSITED A CHECK AND WAS TOLD IT TAKES 2 BUSINESS DAYS TO CLEAR, I CALLED ON MULTIPLE OCCASIONS VERIFYING THIS BECAUSE I KNOW WHAT IDIOTS THEY CAN BE.  WELL, I PLANNED ACCORDINGLY TO HAVE A LARGE SUM WITHDRAWN IN CASH, I CHECKED ONLINE TO MAKE SURE THE FUNDS HAD CLEARED...THEY DID.  I WENT TO THE SAME BRANCH THAT I HAD CALLED MULTIPLE TIMES IN THE WEEKS PRIOR TO TAKE THE MONEY OUT, BUT IT WAS A LITTLE TOO LATE FOR THESE LAZY PEOPLE TO DEAL WITH A WITHDRAWL.....SO THEY TOLD ME THEY HAD TO PUT AN EXTRA HOLD BECAUSE THEY DIDN'T KNOW I WAS GOING TO BE TAKING THE MONEY OUT IN CASH....WHICH I HAD TOLD THEM MULTIPLE TIMES IN MY PHONE CALLS PRIOR...COMPLETE MORONS AND THEN NOBODY IS WILLING TO RECTIFY THE SITUATION.

NEEDLESS TO SAY I WILL BE SWITCHING BANKS.

Greed And Theft Rules The Day
- DrRustyVenture - Wednesday, October 10, 2012 - 9:34 PM

They will charge overdraft fees for overdraft fees. They STOLE $350 from me in 2 days. After 3 years as a loyal customer, they gave me the finger and basically told me, "too bad, we already have your money". To them, you are a mark to be fleeced at the first opportunity. How did they grow so big in just a few years? It wasn't by doing good business. If you complain, as I did, then all sorts of bad things start happening. Holds on your account for transactions that didn't happen, positive balances becoming negative balances, that sort of thing.

Run, don't walk, from this rapacious band of thieves and robbers. They will find a way to chisel the maximum amount from you, mark my words. Don't give them the chance to rip you off as they have so many others. Just look online, I'm not alone. They are racking up complaints even faster than fees. If you dare to tell them about how unhappy you are, they'll come after you with vindictive vengeance.

You have other options. Utilize them, or be sorry you didn't.

Great Bank
- banker51 - Tuesday, August 21, 2012 - 9:41 PM

It's typically normal that the only people who post are the ones with problems so I thought I'd add my voice as a satisfied customer.

I've been with MB for 3 years and never had anything but good experiences. Their bankers are professional and knowledgable, their branches are well run and their online banking is quite reliable.  

Furthermore, their MB Red Checking is one of the best deals out there (2% interest on checking).

Great bank.  Great experience.  I recommend it to all my friends.