Meritrust Credit Union is headquartered in Wichita and is the largest credit union in the state of Kansas. It is also the 237th largest credit union in the nation. It was established in 1935 and as of September of 2013, it had grown to 209 employees and 77,439 members. Meritrust Credit Union's savings rates are 2X the national average, and it has a A health rating.
Must live, work or worship in Pottawatomie, Riley, Geary, Saline, Dickinson, Geary, Morris, McPherson, Marion, Chase, Lyon, Osage, Douglas, Harvey, Sedgwick, Butler, Sumner or Cowley County. Also open to those who work at The Boeing Company or any subsidiary. - See Details
They are constantly changing thier hours and when it affects your deposits and causes you to be overdraft they only want to do the minimum fix that they can, and you have to watch that because alot of times they will tell you they are taking care of it and never do. i am at this time looking for a different bank.
I gave them a 1 star because zero stars was not an option.
This company is totally unethical and incompetent. We purchased a vehicle. They would not allow the loan until we provided insurance on the vehicle. We complied and insured the vehicle prior to purchase and provided the insurance verification. After a short time they claimed that we did not have insurance and added $1,431 to our loan balance. They also increased the loan payment amount to cover the additional insurance cost but did not draft the extra $21 per month. On the first month they sent a highly threatening letter telling us about collection agencies, credit report negative marks, and repossession OVER $21 that they didn't draft. When confronted they of course said it was my fault for not filing a new form to increase the auto draft. It took 3 months for their totally incompetent insurance verification department to fix the problem. They never found the lost document showing the insurance I purchased to buy the vehicle. They also received 4 separate faxes verifying the insurance from my agent before their bureaucracy finally credited my account.
Their employees are buried in bureaucracy and are totally unable to help you.
This is the worst Financial institute I have ever dealt with hands down. When my problem was finally fixed I got the loan from a local bank and paid this place off.
We were approved by them through our dealer for our auto loan. We have had NOTHING but headaches. They kept telling us they didn't have our insurance on file even though we sent it to them 5 times. We received a letter saying they were going to tack on $2400 in CPI to our loan so we faxed it yet again. We find out later the CPI was tacked on without notice. When we finally were able to get to the bottom of it they tell u they had the insurance on file it just has the wrong lein holder. It would have been nice if someone called us....during the debacle they REFUSED TO CONTINUE TAKING OUR PAYMENT!!! I have never heard of a loan company refusing payment..They are rude and ill equiped to deal with customers.....Their agents are unprofessional and very rarely have the answers. I was told I was being rude for asking an agent if he would be upset if he were in my position. If you can't handle upset customers don't work for a sheisty bank....the Newest developement I mailed them a check 2 weeks ago and it has yet to come out of my account.....Need Less to say as soon as the CPI is fixed and refunded we are refinancing our loan.......I AM DONE WITH THIS PLACE!
I strongly advise anyone considering this bank to read this...
Meritrust are masters of banking in their favor and have little to no regard for customers who live on moderate income.
if you opt for overdraft protection connected to a savings account be prepared for 42.00 overdraft charges...32.00 for the overdraft plus an additional "transfer fee" from your savings account to cover the overdraft
By the way, if you think it won't happen to you...Meritrust processes ALL deductions for the business day before they process any deposits, and have,at times, withdrawn automatic deductions at their pleasure as much as 5 days before they are due to be paid out...
yesterday my wife and I received a mortage check for a significant amount to purchase another property..Meritrust wouldn't honor it,even drawn off another bank, they told us there would be a 7 day "hold" on the entire amount. We had to go to another bank to get cashier's checks to cover the closing cost of the property we are due to close in 2 days..
needless to say, after the amount of closing, we have a separate cashiers check for the remaining balance of the mortgage and IT WILL NOT BE DEPOSITED WITH MERITRUST! We will be opening a new account with another bank with better practices...we are finished with Meritrust and will be phasing out our business with them until we are able to close our accounts completely
I have had nothing but PROBLEMS! First they take on a coverage because they claimed they didn't have my insurance, then they say I am behind a month so I send 2 payments, yet now I am behind 2 months?! Not to mention I called to confirm payments, dates, etc., talked with 3 (yes 3) different reps there and no one could give me the same answer...every time I turn around I am sending more and more money...then they wonder why I am upset hang up...threatening to pull my calls and see if I'm telling the truth?! Seriously dude, pull the dang calls and see how bad your reps are! Oh yes, then there is the fact that I just received a statement dated for the prior month, however, I owe 2 payments?! Nope, they just decided to put in there that I owe for the month prior and the upcoming month...nope not true - get your crap straight! So the statement is dated for September yet it includes the October payment amount saying both are due on 9/27/12? Why/how is that even right, oh yep its NOT! Yet the rep thinks it is?! I asked how my October 30th payment is due on 9/27/12? Oh, we just threw that in there? Seriously this doesn't make any sense, these people are AWFUL!!! DO NOT DO BUSINESS WITH THEM!!!
I was with this institution for too long. They have a total lack of customer service. They treat everyone as a potential criminal with their lobbies locking doors and prison like atmosphere. They are also unprofessional, you go into a branch for a particular service, say a new debit card, but they can't help you because their machine is down. Again, you have to go across town to the "nearest" branch for service. Not to mention shortchanging you when you withdraw money and sharing your financial information with 1000's of credit unions across the country for my "convenience".
When I had a fraudulent charge on my account the only help they offered was to take it up with the scam company who stole it.
I don't like change, and was hesitant to deal with the rigmarole of changing financial institutions, but this was the last and final straw. I closed my accounts today and have never felt better!!
The Texas Ratio is an indicator of how much funds a bank has available compared to the total value of loans considered at risk. As of September 30, 2013 Meritrust Credit Union had $4.19 million in non-current loans and owned real-estate with $94.37 million in equity and loan loss allowances on hand to cover it. This gives Meritrust Credit Union a Texas Ratio of 4.44% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.
The Texas Ratio for Meritrust Credit Union held steady from 4.55% as of September 30, 2012 to 4.44% as of September 30, 2013, resulting in a positive change of 2.61%.This indicates that the balance sheet and financial strength for Meritrust Credit Union has held steady in recent periods.
In the past year, Meritrust Credit Union has increased its total deposits by $64.08 million, resulting in 9.25% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth Meritrust Credit Union has shown is excellent.
Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. Meritrust Credit Union has $900.88 million in assets with $94.37 million in equity, resulting in a capitalization level of 10.48%, which is above average.
|Assets and Liabilities|
|Equity Capital||$88.48 million|
|Loan Loss Allowance||$5.89 million|
|Unbacked Noncurrent Loans||$3.28 million|
|Real Estate Owned||$903,000|
|Historic Data - September 2012|
|Equity Capital||$81.79 million|
|Loan Loss Allowance||$6.19 million|
|Unbacked Noncurrent Loans||$3.28 million|
|Real Estate Owned||$0|
|Profit Margin - Quarterly|
|Net Interest Margin||3.17%|
|Return on Assets||0.82%|
|Return on Equity||8.31%|
|Interest Income||$31.76 million|
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|1.25%||-||-||Roth IRA Shares|
|0.15%||$500||-||College and Careers|
|0.15%||$500||-||My Money Zone|
|1.05%||$150k||-||Elite Money Market|
|0.80%||$150k||-||Advantage Money Market|
|0.62%||$100k||-||Pinnacle Select Money Market|
|0.15%||$50k||-||Roam Free Checking|
|1.40%||$500||-||5 Year Share CD|
|1.10%||$500||-||3 Year Share CD|
|0.80%||$500||-||2 Year Share CD|
|0.70%||$500||-||18 Month Share CD|
|0.40%||$500||-||1 Year Share CD|
|0.30%||$500||-||6 Month Share CD|
|0.25%||$500||-||3 Month Share CD|
|1.40%||$500||-||5 Year Share IRA|
|1.40%||$500||-||5 Year Share Roth IRA|
|1.40%||$500||-||5 Year Share CESA|
|1.10%||$500||-||3 Year Share IRA|
|1.10%||$500||-||3 Year Share Roth IRA|
|1.10%||$500||-||3 Year Share CESA|
|0.80%||$500||-||2 Year Share IRA|
|0.80%||$500||-||2 Year Share Roth IRA|
|0.80%||$500||-||2 Year Share CESA|
|0.70%||$500||-||18 Month Share IRA|
|0.70%||$500||-||18 Month Share Roth IRA|
|0.70%||$500||-||18 Month Share CESA|
|0.40%||$500||-||1 Year Share IRA|
|0.40%||$500||-||1 Year Share Roth IRA|
|0.40%||$500||-||1 Year Share CESA|
|0.30%||$500||-||6 Month Share IRA|
|0.30%||$500||-||6 Month Share Roth IRA|
|0.30%||$500||-||6 Month Share CESA|
|0.25%||$500||-||3 Month Share IRA|
|0.25%||$500||-||3 Month Share Roth IRA|
|0.25%||$500||-||3 Month Share CESA|