Nationwide Bank

Loan Processors
- tobe - Saturday, December 3, 2011 - 6:53 AM

We are currently embroiled in dealing with this bank.  So far we have found those handling our processing to be less than genuine, less than helpful with attitudes that are horrendous.  Very arrogant acting.  Nearly all corresponce from them begins with 'I'm sorry'.  After being dealt with by them I can see why.  You cannot believe anything you are told by these associates because they will say what you want to hear, then they go on their merry way only to tell you next time that the info you previously received was wrong.  In all my 60 years on this earth having obtained numerous loans to buy houses or for home improvements I have never been treated as disdainfully as this bank has.

Horrendous
- m2middle - Thursday, January 12, 2012 - 10:21 PM

Avoiding working with Nationwide Bank at all costs. We had an account in good standing and when we asked to close it, they were extremely rude and charged us an outrageous cancellation fee. 

No Common Sense
- NationwideHater - Monday, March 26, 2012 - 6:25 PM

We tried to get a loan from Nationwide bank.  They said they found a lien on our property from 1999 placed on the property by NATIONSBANC MTG CORP and requested that we get a Satisfaction Letter.  However, since we have refinanced at least twice since 1999. Once with Wells Fargo and our current mortgage is with Citibank. It is unlikely that lien is valid if we are able to refinance more than once. 

Furthermore, NationsBanc merged with Bank of America in 1999.  Since they don't do business under that name anymore, shouldn't the lien be updated to have their current name, Bank of America?

We called up Nationwide bank talked on their recorded line with Jeff.  He said the search was done about 10 days ago by their vendor, and based on the result we need to get satisfaction letter from the lien holder because it has the first lien position.   RED FLAG!  Why would Citibank and Wells Fargo agree to the refinancing if they are not in the first position?  Well, according to Jeff, Citibank is not in the first position; it is not even in their search result.  WHAT??! We last refinanced in 2010, so our mortgage with Citibank is at least one year old.

I told Jeff that they need to have their vendor re-run the check, because if the result does not have Citibank, it can't possibly be current or correct.  This is where I am very disappointed with the response Jeff gave me. He said that since they ran the result about 10 days ago, they won't run the check again. They won’t even request their vendor to verify the results are correct.  There is no convincing Jeff otherwise.  In fact, I am pretty sure he wasn't listening on the other end for a while because it took him sometime to answer my hello when I suspected he wasn't listening.  (How rude!)

Although I think Jeff needs more training in customer service, I seriously doubt this is just a problem with an individual.  There is a systemic failure here that needs to be addressed.

If Nationwide bank is such a head ache now, imagine what it would be like once we do get a loan from them.  We have excellent credit, and no, we won't do business with Nationwide bank. 

 

Time To Process A Cheque
- ChessBank - Monday, January 30, 2012 - 6:39 AM

I am appalled at the time the Nationwide takes to process a cheque.  I put a US dollar cheque drawn at a major global bank into my account at the Nationwide branch in Chesham on the 26th of November 2011.  The fee is around £20.00, and I signed the form and handed over my cheque.  More than eight weeks  and four visits to the branch later they still have not credited the cheque to my account, nor will they find out where the blockage in the system is so I can cancel the cheque and go elsewhere.  Other people have had these cheques processed by Lloyds TSB and HSBC in about one week and with only a £10 fee.  I sit in the branch for hours, they tell me the person that deals with CHAPS isn't in, I ask to speak to the manager, they tell me s/he isn't in, and they promise to call me but never, ever do.  I ask if they have a formal complaints procedure and a form I can fill in - they do, but they don't give me the form and tell me that "the manager is aware, it has already been escalated".  After insisting over and over again, I finally get an address (no phone number) for the Head Office.  Now well into 9th week and still no sign of my money!  Absolutely disgusted!