Steuben Trust Company is headquartered in Hornell and is the 83rd largest bank in the state of New York. It is also the 1,544th largest bank in the nation. It was established in 1902 and as of September of 2013, it had grown to 117 employees at 14 locations. Steuben Trust Company has a A health rating.
I went in to do a deposit only to have to wait while the women were gossiping to the other workers about how terrible one of the employes are(the irony). After about 2 minutes I said exscuse me, only to be ignored the 1st time and about the 3rd time she decided to shut up and walk over to me with the most god awful constipated face.Very rude and sarcastic attitude cutting me off after asking me a question about the spelling of my name and having the ignorant nerve to tell me I didn't know how to spell my own name. Very very patronizing. All the while swearing under her breath.I was totaly gob smacked i have never been in a bank and treated horrible. Throwing my reciept at me shaking her head. "WELLSVILLE REALLY IS NOT A NICE PLACE".
Except for the people that tend the local offices their customer service downright sucks and that's an understatement. I've been trying to enroll in estatements and ebanking for the past week and a half. I had to call about eStatements because it looked like their own activation server was shut down, I was then told that it was my fault and that Adobe Reader wasn't installed correctly, it took me 10 minutes to convince them to check with the IT department, after that they admitted it was their problem and that they'll fix it. As far as eBanking I turned the forms in both in person and over fax, it's been three days and they're just taking their sweet old time to get stuff done.
This bank talks about being a community bank but if you look at their fees you will see they are out to drain the pockets of their customer just like other much larger banks like Bank of America. The only thing that has kept customers with the bank is their staff, certainly not the management of the company. The staff is friendly and helpful as they can with their hands tied behind their back. If you ever have an overdraft you might as well forget getting it waived - a whopping $39 a check.
The company's products and marketing are stale - stay away if you are smart.
There is a credit union in town that is much better and consumers should seek out.
The Texas Ratio is an indicator of how much funds a bank has available compared to the total value of loans considered at risk. As of September 30, 2013 Steuben Trust Company had $2.61 million in non-current loans and owned real-estate with $44.77 million in equity and loan loss allowances on hand to cover it. This gives Steuben Trust Company a Texas Ratio of 5.83% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.
The Texas Ratio for Steuben Trust Company decreased slightly from 7.06% as of September 30, 2012 to 5.83% as of September 30, 2013, resulting in a positive change of 17.51%.This indicates that the balance sheet and financial strength for Steuben Trust Company has improved slightly in recent periods.
In the past year, Steuben Trust Company has increased its total deposits by $3.03 million, resulting in 0.86% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth Steuben Trust Company has shown is above average.
Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. Steuben Trust Company has $428.98 million in assets with $44.77 million in equity, resulting in a capitalization level of 10.44%, which is above average.
|FDIC Certificate #||12936|
|Assets and Liabilities|
|Equity Capital||$41.99 million|
|Loan Loss Allowance||$2.78 million|
|Unbacked Noncurrent Loans||$1.40 million|
|Real Estate Owned||$1.21 million|
|Historic Data - September 2012|
|Equity Capital||$42.54 million|
|Loan Loss Allowance||$2.84 million|
|Unbacked Noncurrent Loans||$1.40 million|
|Real Estate Owned||$1.17 million|
|Profit Margin - Quarterly|
|Net Interest Margin||3.8%|
|Return on Assets||1.08%|
|Return on Equity||10.98%|
|Interest Income||$11.75 million|
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