SunTrust Bank

BEWARE OF SUN TRUST ATM's *** DO NOT USE FOR DEPOSITS *** BRADLEY PARK DRIVE- COLUMBUS, GA.
- denlions - Thursday, May 31, 2012 - 2:37 PM

IF THE NEW ATM'S THAT ARE BEING PLACED @ SUN TRUST BANKS AND ARE OWNED AND OPERATED BY BRINKS, YES BRINKS , NOT SUN TRUST, IF THESE ATM'S MALFUNCTION AND EAT YOUR DEPOSIT, IT CAN TAKE UP TO 2 WEEKS TO GET THE ISSUE RESOLVED. IT IS A NIGHTMARE THAT I AM IN THE MIDDLE OF RIGHT NOW. THE ATM'S ARE MANUFACTURED BY NCR AND EVEN THOUGH WHEN YOU PULL UP TO ONE THE SCREEN READS WELCOME TO SUNTRUST, IT DOES NOT SAY , WELCOME TO BRINKS, AND WHEN FINISHED IT READS, THANK YOU FOR BANKING WITH SUN TRUST, SHOULD BE SUN NO TRUST !!! AFTER THE ATM ATE MY CASH DEPOSIT ON MEMORIAL DAY, 05/28/2012, @ 1645 BRADLEY PARK DRIVE, COLUMBUS, GA., I WAS TOLD BY JASON @ THIS BRANCH ON TUESDAY, 05/29/2012, THAT THE ATM IS OWNED AND OPERATED BY BRINKS AND THAT THEY ONLY COME TO MAINTAIN AND EMPTY THE ATM ONCE PER WEEK, AND I WOULD HAVE TO COME IN AND SIGN A DISPUTE FORM AND AN INVESTIGATION WOULD HAVE TO BE DONE AND IT COULD TAKE UP TO ONW WEEK, BUT WAS USUALLY RESOLVED IN A COUPLE OF DAYS. SO I WAITED A COUPLE OF DAYS AND CALLED THE 1-800 # THAT HANDLES THE INVESTIGATIONS, WHICH I WAS TOLD THAT IT WAS BEING PROCESSED AND COULD TAKE UP TO 2 WEEKS. OMG !!! YOU CAN NOT TELL ME THAT THESE PEOPLE DO NOT KNOW EXACTLY WHAT IS IN THESE ATM'S AT ANY GIVEN MOMENT !!! I WILL NEVER USE AN ATM FOR A DEPOSIT AGAIN, AND I CAN ASSURE YOU THAT AS SOON AS THIS MATTER IS RESOLVED, I WILL BE LOOKING ELSEWHERE FOR MY BANKING NEEDS !!!

A Nightmare
- mypaycheck - Thursday, January 5, 2012 - 10:38 PM

I went into Suntrust on December 29, 2011 to open a Checking Account. AThe Teller opened the account and took my payroll check as my first deposit. The Teller was very attentive and very helpful at that time. She explained to how to setup my online banking and also told me that I would be able to see the deposit online the following day Friday December 30, 2011, but the funds would not be available until Satuday morning December 31,2011.  Here's where it gets interesting! Keep in mind I deposited my paycheck. When I received the access code to setup my Online Banking on Friday morning, I was able to get into my account. However, the balance was 0 and the deposit I made the night before with my payroll check was not there. A little puzzled.... I contacted the bank and spoke with the Teller that opened my account and explained to her that the deposit from the previous night was not reflected in my account. The Teller was not as attentive and helpful as she was the night before. As a matter of fact, she rushed me off the phone and told me that I would not see the deposit unitl Saturday morning, even though she told me on Thursday that I would see it on Friday. On Saturday morning I tried logging into my Online Banking and received error messages after trying to login 5 times to no avail I contacted the 1-800# for the Onlne Banking Customer Service Dept and the Customer Support person told me that my account was closed on Friday because it did not pass the verification process????? I was perplexed and dismayed because I was never told by the teller that such a process existed and you would think that something like that would come up while your opening the account at the Branch, not 2 days later. Not to mention I never received a phone call or email stating that Suntrust had closed the account for whatever reason.  Okay peolple.... I'm now LIVID and BROKE on New Years Eve! I just wanted my paycheck back. So I went back to the Branch to get my check back. However, Suntrust gave me the finger once again. I was told that they COULD not release my paycheck or give me any of my money because the "Department" that release said funds was closed until Tuesday, January 2, 2012. I wonder if they will give me back my paycheck with interest.  It is now January 5th 2012 and I'm still waiting on Suntrust Bank to return my paycheck from 12/29/11. I received nothing...... I know one thing for certain, the 2 branches in Douglasville are in need of new management. The branch managers are incompite Their customer services skills are non-existing. The Arbor Place, Douglasville, Ga branch manager Andrea Woods is an absolute waste. My husband and I spent an hour in the bank pleading with the Service Rep. For help with our issue, to the point that I was in tears. She walked past us, stood next to us as she was discussing her holiday with one of the other workers. She could clearly hear everything we were saying to the Service Rep., she didn't even acknowledge our situation. Never even offered to assist us in any way. In other words she completey ignored us! Oh yeah! To this day... No letter, no phone call or an email from Suntrust telling me that they closed the account. BEWARE! THIS IS THE WORST BANK EVER!

Customers Come LAST at SunTrust
- margaret - Thursday, August 4, 2011 - 3:44 PM

My mother recently went into long-term care and my siblings and I have had to go through a lengthy and onerous process to qualify her for Medicaid. Part of the process involves securing bank statements for the past five years. Since my mother has six bank accounts, we had the experience of dealing with six different banks. The customer service at most of these was friendly and accommodating. Two banks provided the statements for free and mailed them to us. In contrast, the customer service representative at SunTrust was officious and even rude. Moreover, SunTrust charges $5 for each back statement and, at this exploitative rate, requires that you return to the bank at a later date to retrieve them. I would not advise anyone to have anything to do with SunTrust.  Clearly, the bank's motto is "The customer comes last."

Bank Review
- linmarietta - Thursday, January 19, 2012 - 7:25 AM

 

I have a personal account and a business account at SunTrust Bank and have been extremely happy with the service.  The staff is friendly and most accomodating.  I use bill pay and am totally comfortable with the easy to use web site.  I also have my mortgage thru SunTrust and getting the mortgage was an easy call to the loan officer who was sharp and business smart - 15 year loan at a great rate.  I would recommend SunTrust to all my friends and family.

Same Name Of The Bank....Suntrust...Think Again!
- louis24 - Thursday, June 16, 2011 - 6:21 AM

I opened a custodian SunTrust account for my son while we were visiting Florida.  When I returned home to Georgia, I was told that SunTrust Bank in Florida was not authorized to do transactions with Georgia banks, at that time. However, they were the same bank.  Therefore, I opened another account in Georgia, so I would have access to his money when the bank receives authorization to do business in Georgia.  After I found out that they could do business in Georgia, I decided to keep both accounts separated.  When my son turned 18 years old, I went to the bank to find out how to avoid service fees.  The customer service representative suggested to do a monthly transaction to the account, and the representative set it up for me.  When my son started working, I went to convert the account to a checking account, and I found out my $200 account was -$200.  They charged me monthly insufficient fees for not maintaining the minimum balance and excessive withdrawal fees because the account had more than the maximum withdrawals allowed.  I showed the branch manager at three different locations in Georgia the paperwork where the customer service representative did it for me, and I was told that I have to get it settled with Florida SunTrust because my account was opened in Florida.  Moreover, my son's first chance to start an independent bank experience with SunTrust turned out to be to the worst bank experience.

Don't Trust Suntrust
- PaidButBroke - Sunday, November 28, 2010 - 8:17 AM

Why is it that Suntrust is the only bank to ever put a hold on my paychecks?

After they continue to clear, zero have bounced, they still continue to needlessly put five day holds on my payroll checks.

The in branch staff are friendly, and do what they can, although they do not have the authority to unblock a check, even after it was cleared and payed out to Suntrust. It is their "Loss Prevention" department, who only work bankers hours.

A bank that holds on to your hard earned money for no reason is absolutely useless.

I CONCUR!!! WORST BANK EVER!!!
- J_Taylor - Friday, April 13, 2012 - 8:51 PM

OMG I concur!!! Suntrust is the worst bank ever. I opened an account for my then foster daughter to implement Independent Living and guide her in the right direction. To make a long story short, one of her so-called friends handed her a check from a closed account. Mind you, the check was clearly written out for One Hundred Fifty and No cents ($150) however, someone decided to write another (1) in front of the amount, making the total $1,150. Now if the teller took the time to "LOOK" at the check, she would've noticed the descrepancy. Not only that, my daughter barely had $100 in her account. Instead, the teller easily distributed the money no questions asked. The $1,150 was taken out of "MY" account and Suntrust Bank didn't want to hear a **** thing I had to say because they got their money. My foster daughter of course received an ear full, her checking account was closed shortly after and her so-called friends were not allowed to step foot in my driveway. I wouldnt recommend Suntrust Bank to ANYONE!!!!!. 

Questionable Communication Among Sun Trust Bank Employees And Departments
- Vermonter1 - Friday, December 24, 2010 - 2:25 PM

I am very new to Sun Trust Bank. I bought a condo in Fla. and wanted to open a Bank Account with a local bank which happened to be Sun Trust.  At First it was a pleasure working with this bank as long as the banking does not become complicated and needs comunication between departments on policy proceedures concerning accounts, then it became a nightmare for me and it continues.  The communiction between bank customer representatives is totally unacceptable and has actually made me ill when I am told one thing by one Sun Trust Customer Representative and then it is totally contradicted by another Sun Trust Bank Customer representative.  I need a Bank that works well with its customers and so far I have not found that to be true with Sun Trust Bank. RC in Vermont  

Why Not A Negative Star Option?
- mein37203 - Wednesday, September 19, 2012 - 1:10 PM

I have been with Suntrust for the past 12 years.  We've had our ups and downs, but lately it has gotten to the point where I have opened an account at another bank.  When I opened the account, I had a $3000 minimum balance, free checks, free incoming wires, free cashier's checks, free ATM use anywhere in any network, and funds were generally released the next business day.  It was one of the better accounts at the time as far as services go.  In addition, I still received paper statements as well as my actual cancelled checks.

Shortly after opening the account, I quit receiving statements in the mail.  For over a year, I had no statements, no online visibility of my account, and had to go to Suntrust every month to get them to print a statement.  Since I was not signed up for image checks, there was no way to get copies of the cancelled checks.  Because of that, I was essentially forced to enroll in image checks, which I did.  It wasn't the end of the world and I knew eventually that would be the only option.  Finally, I had visibility of my account online as well as the ability to print statements. But, still no image checks visible online.  I would still have to go to the bank each month to get them to print my image check pages out.  After a few months, they decided they wanted to start charging me $5/month to get my image checks from them.  Well, if they actually mailed them or made them visible online, there would be no need for me to go into the bank and get copies.  I went rounds with them for several months and they finally told me they would continue to do it for free as long as I kept a minimum $5000 balance.  So, I did that.  

Eventually they added Bill Pay online, which was great.......except every check they mailed out on my behalf had the wrong checking account number on it, so all of those checks the first month bounced all over town as a "closed account."  I spent 2 days picking up bad checks and paying fees and paying cash to keep from getting utilities cut off.  All of this because Suntrust printed the wrong checking account number on the checks they themselves mailed out on my behalf.  They profusely apologized and refunded the fees I had to pay to various people.  Of course, I was still out my time and missed work.  Finally, after enrolling in Bill Pay, I miraculously started receiving copies of image checks both in the mail and online.  Apparently whatever the problem was got corrected at the same time they corrected the account number on the checks they were mailing out.  Nobody could ever explain why I wasn't receiving anything online or in the mail in the past, because everytime they checked the account, all appropriate boxes were checked.  At this point, I didn't care - I was just happy to receive image statements.

Things were fine for a few years and I even went so far as to recommending them to other people.

But about a year ago, things started going downhill again.  The first thing I noticed was the normal 24 hour hold on funds had changed to 3-day.  It then changed to 5-day and on some items even 7-day.  Then, they instituted a 2-day hold on cash deposits.  Cash?  Ok, I can deal with that as I never ever get close to the minimum balance required in the account.  However, I did question them at one time over the new hold policy on checks and they lied to me and said it had always been that way.  Apparently I'm an idiot who has no clue what has been going on in their bank account the past 10 years or so.  

They have since made additional changes to the terms and have instituted additional fees with no notification.  Just in the past few months, I've been hit with a check printing fee, numerous ATM fees while on vacation and using a non-Suntrust ATM (something that had never been a problem in the past), and an in-coming wire fee.

Enough is enough.  

ACCOUNT UPDATE INFORMATION
- BAGLADIE - Monday, August 27, 2012 - 1:12 PM

I HAVE RECEIVED NUMEROUS EMAILS FROM THIS "BANK", TELLING ME I HAD TO "UPDATE MY PERSONAL INFORMATION ON MY ACCOUNT".....I DO NOT, NOR HAVE I EVER, HAD AN ACCOUNT WITH THESE PEOPLE.....THEY ARE LOCATED IN TENNESSE.......I AM 3000 MILES AWAY......AN OUT-IN-OUT SCAM...........I ALSO REPORTED THEN TO THE FEDERAL BANKING BOARD.....

Trust My Ass!!!!!!!!!!!
- hahahell - Tuesday, June 19, 2012 - 10:48 PM

Suntrust has stole money out my account and it's not the first time. I tried talking to supervisors I spoke to three people before I got any results I'd rather go old fashion and use a **** piggy bank.

Suntrust Bank Is Friendly And Helpful
- tlappfamily - Thursday, July 15, 2010 - 8:47 AM

Our family has held Suntrust accounts for years, and we won't ever change as long as they continue the service they have provided us in those years.  Our local branch employees are extremely nice and helpful. They greet me by name when I come through the drive-through and always remember that my children like lollipops.  The 800 number personnel are always efficient and friendly and help in whatever way is needed.  I could go on and on about this bank.  They are clearly doing something right in a time when customer service seems to be an afterthought for many companies/businesses. 

Overdraft Questions
- btwint - Wednesday, February 13, 2013 - 11:05 PM

So my wife and I have been living pretty tight for a few years. Every now and then we will overdraft our account and suntrust obviouslly charges us a $36 overdraft fee. I have called several times to speak with them b/c in back a few years ago when the banks were required to ask if their customer if they accepted or declined overdraft coverages, I DECLINED IT. I was told that was not the case and I have not really put up a big fight about it. Well tonight we got hit with a fee and it just didnt seem right on how the debits were arranged to cause this account to overdraft more than once.

I am quite frustrated with this and I decieded to research my decision to decline the service. Well I found the setting in my account that shows if you are enrolled or not and all my accounts have DECLINED checked and it gives a date as to when this decision was made and the date is 8/13/2010.

My question is now what. They have covered atleast 15 overdrafts over the past 2 years and I never agreed to this service. Infact I declined it b/c my thought was I would rather be declined then charged $36 per transaction. Should I go after all these charges b/c I declined this service and will I have a good case with them.

I dont know where to start but if I can stick it to them for doing this I would love to. We are talking about over $500 worth of fees that I didnt authorize. Any suggestions?