SunTrust Bank is a large bank that offers a wide range of personal and business banking products and services. The bank also provides commercial and small business financing solutions, as well as wealth management services for institutional and individual investors.
SunTrust’s personal banking side offers deposit accounts, retirement products, and home equity lines to meet its customers’ needs. The bank’s checking account options all come with monthly fees that can be waived through meeting certain requirements. A specialty checking account option is also available and offers discounted insufficient funds fees and automatic overdraft prevention. Savings and money market account options also come with monthly maintenance fees that can be waived by meeting certain requirements. Both types of accounts offer higher interest rates as account balances meet higher thresholds. Certificates of deposit (CDs) and flexible CDs are available in term lengths from 7 days to 10 years. SunTrust has been recognized by DepositAccounts in the past for its CD offerings.
SunTrust online banking provide consumers with access to their accounts via a sophisticated web-based system. Bill Pay, online statements, fund transfers, and mobile banking apps are all features of the Internet platform and make it easy and convenient to accomplish various account management tasks. The bank has also released a secure mobile app that allows customers to access to their accounts via smartphone or tablet device.
SunTrust was originally established as the Trust Company of Georgia in 1891. Over a hundred years later it changed its name to SunTrust and maintained its headquarters in Atlanta, Georgia, where they remain to this day. SunTrust serves its customers through numerous branches across the Southeast and Atlantic regions.
IF THE NEW ATM'S THAT ARE BEING PLACED @ SUN TRUST BANKS AND ARE OWNED AND OPERATED BY BRINKS, YES BRINKS , NOT SUN TRUST, IF THESE ATM'S MALFUNCTION AND EAT YOUR DEPOSIT, IT CAN TAKE UP TO 2 WEEKS TO GET THE ISSUE RESOLVED. IT IS A NIGHTMARE THAT I AM IN THE MIDDLE OF RIGHT NOW. THE ATM'S ARE MANUFACTURED BY NCR AND EVEN THOUGH WHEN YOU PULL UP TO ONE THE SCREEN READS WELCOME TO SUNTRUST, IT DOES NOT SAY , WELCOME TO BRINKS, AND WHEN FINISHED IT READS, THANK YOU FOR BANKING WITH SUN TRUST, SHOULD BE SUN NO TRUST !!! AFTER THE ATM ATE MY CASH DEPOSIT ON MEMORIAL DAY, 05/28/2012, @ 1645 BRADLEY PARK DRIVE, COLUMBUS, GA., I WAS TOLD BY JASON @ THIS BRANCH ON TUESDAY, 05/29/2012, THAT THE ATM IS OWNED AND OPERATED BY BRINKS AND THAT THEY ONLY COME TO MAINTAIN AND EMPTY THE ATM ONCE PER WEEK, AND I WOULD HAVE TO COME IN AND SIGN A DISPUTE FORM AND AN INVESTIGATION WOULD HAVE TO BE DONE AND IT COULD TAKE UP TO ONW WEEK, BUT WAS USUALLY RESOLVED IN A COUPLE OF DAYS. SO I WAITED A COUPLE OF DAYS AND CALLED THE 1-800 # THAT HANDLES THE INVESTIGATIONS, WHICH I WAS TOLD THAT IT WAS BEING PROCESSED AND COULD TAKE UP TO 2 WEEKS. OMG !!! YOU CAN NOT TELL ME THAT THESE PEOPLE DO NOT KNOW EXACTLY WHAT IS IN THESE ATM'S AT ANY GIVEN MOMENT !!! I WILL NEVER USE AN ATM FOR A DEPOSIT AGAIN, AND I CAN ASSURE YOU THAT AS SOON AS THIS MATTER IS RESOLVED, I WILL BE LOOKING ELSEWHERE FOR MY BANKING NEEDS !!!
I went into Suntrust on December 29, 2011 to open a Checking Account. AThe Teller opened the account and took my payroll check as my first deposit. The Teller was very attentive and very helpful at that time. She explained to how to setup my online banking and also told me that I would be able to see the deposit online the following day Friday December 30, 2011, but the funds would not be available until Satuday morning December 31,2011. Here's where it gets interesting! Keep in mind I deposited my paycheck. When I received the access code to setup my Online Banking on Friday morning, I was able to get into my account. However, the balance was 0 and the deposit I made the night before with my payroll check was not there. A little puzzled.... I contacted the bank and spoke with the Teller that opened my account and explained to her that the deposit from the previous night was not reflected in my account. The Teller was not as attentive and helpful as she was the night before. As a matter of fact, she rushed me off the phone and told me that I would not see the deposit unitl Saturday morning, even though she told me on Thursday that I would see it on Friday. On Saturday morning I tried logging into my Online Banking and received error messages after trying to login 5 times to no avail I contacted the 1-800# for the Onlne Banking Customer Service Dept and the Customer Support person told me that my account was closed on Friday because it did not pass the verification process????? I was perplexed and dismayed because I was never told by the teller that such a process existed and you would think that something like that would come up while your opening the account at the Branch, not 2 days later. Not to mention I never received a phone call or email stating that Suntrust had closed the account for whatever reason. Okay peolple.... I'm now LIVID and BROKE on New Years Eve! I just wanted my paycheck back. So I went back to the Branch to get my check back. However, Suntrust gave me the finger once again. I was told that they COULD not release my paycheck or give me any of my money because the "Department" that release said funds was closed until Tuesday, January 2, 2012. I wonder if they will give me back my paycheck with interest. It is now January 5th 2012 and I'm still waiting on Suntrust Bank to return my paycheck from 12/29/11. I received nothing...... I know one thing for certain, the 2 branches in Douglasville are in need of new management. The branch managers are incompite Their customer services skills are non-existing. The Arbor Place, Douglasville, Ga branch manager Andrea Woods is an absolute waste. My husband and I spent an hour in the bank pleading with the Service Rep. For help with our issue, to the point that I was in tears. She walked past us, stood next to us as she was discussing her holiday with one of the other workers. She could clearly hear everything we were saying to the Service Rep., she didn't even acknowledge our situation. Never even offered to assist us in any way. In other words she completey ignored us! Oh yeah! To this day... No letter, no phone call or an email from Suntrust telling me that they closed the account. BEWARE! THIS IS THE WORST BANK EVER!
My mother recently went into long-term care and my siblings and I have had to go through a lengthy and onerous process to qualify her for Medicaid. Part of the process involves securing bank statements for the past five years. Since my mother has six bank accounts, we had the experience of dealing with six different banks. The customer service at most of these was friendly and accommodating. Two banks provided the statements for free and mailed them to us. In contrast, the customer service representative at SunTrust was officious and even rude. Moreover, SunTrust charges $5 for each back statement and, at this exploitative rate, requires that you return to the bank at a later date to retrieve them. I would not advise anyone to have anything to do with SunTrust. Clearly, the bank's motto is "The customer comes last."
I opened a custodian SunTrust account for my son while we were visiting Florida. When I returned home to Georgia, I was told that SunTrust Bank in Florida was not authorized to do transactions with Georgia banks, at that time. However, they were the same bank. Therefore, I opened another account in Georgia, so I would have access to his money when the bank receives authorization to do business in Georgia. After I found out that they could do business in Georgia, I decided to keep both accounts separated. When my son turned 18 years old, I went to the bank to find out how to avoid service fees. The customer service representative suggested to do a monthly transaction to the account, and the representative set it up for me. When my son started working, I went to convert the account to a checking account, and I found out my $200 account was -$200. They charged me monthly insufficient fees for not maintaining the minimum balance and excessive withdrawal fees because the account had more than the maximum withdrawals allowed. I showed the branch manager at three different locations in Georgia the paperwork where the customer service representative did it for me, and I was told that I have to get it settled with Florida SunTrust because my account was opened in Florida. Moreover, my son's first chance to start an independent bank experience with SunTrust turned out to be to the worst bank experience.
The Texas Ratio is an indicator of how much funds a bank has available compared to the total value of loans considered at risk. As of September 30, 2013 SunTrust Bank had $1.53 billion in non-current loans and owned real-estate with $23.29 billion in equity and loan loss allowances on hand to cover it. This gives SunTrust Bank a Texas Ratio of 6.59% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.
The Texas Ratio for SunTrust Bank decreased dramatically from 14.40% as of September 30, 2012 to 6.59% as of September 30, 2013, resulting in a positive change of 54.24%.This indicates that the balance sheet and financial strength for SunTrust Bank has improved dramatically in recent periods.
In the past year, SunTrust Bank has increased its total deposits by $2.69 billion, resulting in 2.09% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth SunTrust Bank has shown is above average.
Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. SunTrust Bank has $167.53 billion in assets with $23.29 billion in equity, resulting in a capitalization level of 13.90%, which is excellent.
|FDIC Certificate #||867|
|Assets and Liabilities|
|Equity Capital||$21.22 billion|
|Loan Loss Allowance||$2.07 billion|
|Unbacked Noncurrent Loans||$1.15 billion|
|Real Estate Owned||$386.57 million|
|Historic Data - September 2012|
|Equity Capital||$21.09 billion|
|Loan Loss Allowance||$2.24 billion|
|Unbacked Noncurrent Loans||$1.15 billion|
|Real Estate Owned||$466.32 million|
|Profit Margin - Quarterly|
|Net Interest Margin||3.27%|
|Return on Assets||0.63%|
|Return on Equity||4.94%|
|Interest Income||$4.01 billion|
Always verify rates and promotions with the bank or credit union. We are not SunTrust Bank, we are a rate comparison website and can not provide official rates or promotions.
|0.01%||-||-||Live Solid Savings|
|0.05%||$25k||-||Sun Trust Advantage Money Market|
|0.01%||-||-||Signature Advantage Banking|
|0.01%||-||-||Solid Choice Banking|
|1.25%||$2k||-||66 Month Banker Special Promotional CD|
|1.01%||$2k||-||48 Month Banker Special Promotional CD|
|0.50%||$2k||-||30 Month Banker Special Promotional CD|
|0.30%||$2k||-||12 Month Banker Special Promotional CD|
|0.20%||$2k||-||6 Month Banker Special Promotional CD|
|1.25%||$2k||-||66 Month Banker Special Promotional IRA|
|1.25%||$2k||-||66 Month Banker Special Promotional Roth IRA|
|1.25%||$2k||-||66 Month Banker Special Promotional SEP IRA|
|1.25%||$2k||-||66 Month Banker Special Promotional SIMPLE IRA|
|1.01%||$2k||-||48 Month Banker Special Promotional IRA|
|1.01%||$2k||-||48 Month Banker Special Promotional Roth IRA|
|1.01%||$2k||-||48 Month Banker Special Promotional SEP IRA|
|1.01%||$2k||-||48 Month Banker Special Promotional SIMPLE IRA|
|0.50%||$2k||-||30 Month Banker Special Promotional IRA|
|0.50%||$2k||-||30 Month Banker Special Promotional Roth IRA|
|0.50%||$2k||-||30 Month Banker Special Promotional SEP IRA|
|0.50%||$2k||-||30 Month Banker Special Promotional SIMPLE IRA|
|0.30%||$2k||-||12 Month Banker Special Promotional IRA|
|0.30%||$2k||-||12 Month Banker Special Promotional Roth IRA|
|0.30%||$2k||-||12 Month Banker Special Promotional SEP IRA|
|0.30%||$2k||-||12 Month Banker Special Promotional SIMPLE IRA|