Average User Rating:| 303 Peachtree Street N.E. Atlanta, GA 30308 404-588-7711 www.suntrust.com  |
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SunTrust Bank is headquartered in Atlanta and is the largest bank in the state of Georgia. It is also the 12st largest bank in the nation. It was established in 1891 and as of September of 2011, it had grown to 27,377 employees at 1,716 locations. SunTrust Bank has a 4-star health rating.
Related Posts
SunTrust Latest To Reverse $5 Monthly Debit Card Fee (Forum) - 10/31/2011
From AP via USA Today SunTrust Bank said on Monday it will stop charging a $5-per-month fee for using debit cards and return the fees it's collected since June to its customers.
Large Banks Adding New Fees for Debit Card Usage - 8/18/2011
Instead of rewarding customers for using debit cards, several large banks are starting to charge their customers. On Tuesday it was mentioned in the discussion forum about Wells Fargo's new fee of $3 ...
SunTrust Bank To Hike Fees On Solid Choice Banking, Student Checking Accounts (Forum) - 8/15/2011
From MyBankTracker.com SunTrust Bank will be raising the fees of two checking account offerings in the months following October 1, when the new debit card swipe fee caps are slated to take effect. Starting November 10, 2011, there will be a $17 mont
SunTrust Bank Sunsets Free Checking (Forum) - 8/12/2011
From The Consumerist The next bank to do away with free checking is SunTrust, and they've got their own unique twist on it. Starting November 10th, if you have an Everyday Checking account and you use your debit card once for any reason during the m
2011
- 4/18 - New Long-Term CD Special at SunTrust Bank
- 1/23 - Special 39-Month/63-Month CD Package at SunTrust Bank - Available Nationwide
2010
- 10/31 - Suntrust Advantage Money Market Account Promotion (Forum)
- 7/26 - Suntrust's CD And IRA CD Specials (Forum)
- 7/11 - 1.40% Money Market Promo With Rate Guaranteed For 3 Months At Suntrust (Forum)
- 5/15 - SunTrust Bank's Special CD Bundle Continues - Available Nationwide
- 5/13 - SunTrust's 3.00% 26-Month/49-Month CD Special May Soon Be Ending (Forum)
- 4/3 - SunTrust's 3% CD and $150 Checking Bonus Promotions Continue - Available Nationwide (Forum)
- 3/12 - 3.00% 26/49-Month CD Package and $150 Checking Bonus at SunTrust - Available Nationwide
- 3/6 - SunTrust's Special 3.00% 26/49-Month Certificate of Deposit (Forum)
- 2/19 - SunTrust Expands the 3% 26/49-Month CD to All of Central Florida (Forum)
- 2/14 - 3.00% 26-Month/49-Month CD at SunTrust in Florida
- 2/14 - $150 Checking Account Bonus at SunTrust - No DD Required - Available Nationwide
- 2/12 - Suntrust Bank Offering $150 (Forum)
- 2/2 - SunTrust's $150 Bonus for Using Online Bill Pay (Forum)
- 1/18 - SunTrust's Money Market Promo with 3-Month Rate Guarantee in Several States - Are Teaser Rates Worthwhile?
2008
- 10/28 - 4.10% 7-Month CD at SunTrust Bank
- 4/21 - $50 Checking Account Promotion at SunTrust Continues
2007
- 10/19 - $50 Checking Account Promotion at SunTrust Extended
- 8/8 - $50/$100 Checking Account Promotion at SunTrust
See Rates for: Savings | Money Market | CD | IRA
SunTrust Bank Savings Account Rates
SunTrust Bank Money Market Rates
SunTrust Bank CD Rates
SunTrust Bank IRA Rates
| Apy | Min | Max | Product | |
| 1.30%† | $2k | $1m | 59 Month IRA | |
| 1.30%† | $2k | $1m | 59 Month Roth IRA | |
| 1.30%† | $2k | $1m | 59 Month SEP IRA | |
| 1.30%† | $2k | $1m | 59 Month SIMPLE IRA | |
| 0.85%† | $2k | $1m | 37 Month IRA | |
| 0.85%† | $2k | $1m | 37 Month Roth IRA | |
| 0.85%† | $2k | $1m | 37 Month SEP IRA | |
| 0.85%† | $2k | $1m | 37 Month SIMPLE IRA | |
| 0.65%† | $2k | $1m | 25 Month IRA | |
| 0.65%† | $2k | $1m | 25 Month Roth IRA | |
| 0.65%† | $2k | $1m | 25 Month SEP IRA | |
| 0.65%† | $2k | $1m | 25 Month SIMPLE IRA | |
| 0.45%† | $2k | $1m | 15 Month IRA | |
| 0.45%† | $2k | $1m | 15 Month Roth IRA | |
| 0.45%† | $2k | $1m | 15 Month SEP IRA | |
| 0.45%† | $2k | $1m | 15 Month SIMPLE IRA |
Rates updated: 2/11/2012
Data for Q3 2011
Institution Statistics
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Institution Health
Overall Score:
4 out of 5 
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A Nightmare
- mypaycheck - Thursday, January 5, 2012 - 10:38 PMI went into Suntrust on December 29, 2011 to open a Checking Account. AThe Teller opened the account and took my payroll check as my first deposit. The Teller was very attentive and very helpful at that time. She explained to how to setup my online banking and also told me that I would be able to see the deposit online the following day Friday December 30, 2011, but the funds would not be available until Satuday morning December 31,2011. Here's where it gets interesting! Keep in mind I deposited my paycheck. When I received the access code to setup my Online Banking on Friday morning, I was able to get into my account. However, the balance was 0 and the deposit I made the night before with my payroll check was not there. A little puzzled.... I contacted the bank and spoke with the Teller that opened my account and explained to her that the deposit from the previous night was not reflected in my account. The Teller was not as attentive and helpful as she was the night before. As a matter of fact, she rushed me off the phone and told me that I would not see the deposit unitl Saturday morning, even though she told me on Thursday that I would see it on Friday. On Saturday morning I tried logging into my Online Banking and received error messages after trying to login 5 times to no avail I contacted the 1-800# for the Onlne Banking Customer Service Dept and the Customer Support person told me that my account was closed on Friday because it did not pass the verification process????? I was perplexed and dismayed because I was never told by the teller that such a process existed and you would think that something like that would come up while your opening the account at the Branch, not 2 days later. Not to mention I never received a phone call or email stating that Suntrust had closed the account for whatever reason. Okay peolple.... I'm now LIVID and BROKE on New Years Eve! I just wanted my paycheck back. So I went back to the Branch to get my check back. However, Suntrust gave me the finger once again. I was told that they COULD not release my paycheck or give me any of my money because the "Department" that release said funds was closed until Tuesday, January 2, 2012. I wonder if they will give me back my paycheck with interest. It is now January 5th 2012 and I'm still waiting on Suntrust Bank to return my paycheck from 12/29/11. I received nothing...... I know one thing for certain, the 2 branches in Douglasville are in need of new management. The branch managers are incompite Their customer services skills are non-existing. The Arbor Place, Douglasville, Ga branch manager Andrea Woods is an absolute waste. My husband and I spent an hour in the bank pleading with the Service Rep. For help with our issue, to the point that I was in tears. She walked past us, stood next to us as she was discussing her holiday with one of the other workers. She could clearly hear everything we were saying to the Service Rep., she didn't even acknowledge our situation. Never even offered to assist us in any way. In other words she completey ignored us! Oh yeah! To this day... No letter, no phone call or an email from Suntrust telling me that they closed the account. BEWARE! THIS IS THE WORST BANK EVER!
4
Same Name Of The Bank....Suntrust...Think Again!
- louis24 - Thursday, June 16, 2011 - 6:21 AMI opened a custodian SunTrust account for my son while we were visiting Florida. When I returned home to Georgia, I was told that SunTrust Bank in Florida was not authorized to do transactions with Georgia banks, at that time. However, they were the same bank. Therefore, I opened another account in Georgia, so I would have access to his money when the bank receives authorization to do business in Georgia. After I found out that they could do business in Georgia, I decided to keep both accounts separated. When my son turned 18 years old, I went to the bank to find out how to avoid service fees. The customer service representative suggested to do a monthly transaction to the account, and the representative set it up for me. When my son started working, I went to convert the account to a checking account, and I found out my $200 account was -$200. They charged me monthly insufficient fees for not maintaining the minimum balance and excessive withdrawal fees because the account had more than the maximum withdrawals allowed. I showed the branch manager at three different locations in Georgia the paperwork where the customer service representative did it for me, and I was told that I have to get it settled with Florida SunTrust because my account was opened in Florida. Moreover, my son's first chance to start an independent bank experience with SunTrust turned out to be to the worst bank experience.
4
Questionable Communication Among Sun Trust Bank Employees And Departments
- Vermonter1 - Friday, December 24, 2010 - 2:25 PMI am very new to Sun Trust Bank. I bought a condo in Fla. and wanted to open a Bank Account with a local bank which happened to be Sun Trust. At First it was a pleasure working with this bank as long as the banking does not become complicated and needs comunication between departments on policy proceedures concerning accounts, then it became a nightmare for me and it continues. The communiction between bank customer representatives is totally unacceptable and has actually made me ill when I am told one thing by one Sun Trust Customer Representative and then it is totally contradicted by another Sun Trust Bank Customer representative. I need a Bank that works well with its customers and so far I have not found that to be true with Sun Trust Bank. RC in Vermont
3
Don't Trust Suntrust
- PaidButBroke - Sunday, November 28, 2010 - 8:17 AMWhy is it that Suntrust is the only bank to ever put a hold on my paychecks?
After they continue to clear, zero have bounced, they still continue to needlessly put five day holds on my payroll checks.
The in branch staff are friendly, and do what they can, although they do not have the authority to unblock a check, even after it was cleared and payed out to Suntrust. It is their "Loss Prevention" department, who only work bankers hours.
A bank that holds on to your hard earned money for no reason is absolutely useless.
3
Bank Review
- linmarietta - Thursday, January 19, 2012 - 7:25 AMI have a personal account and a business account at SunTrust Bank and have been extremely happy with the service. The staff is friendly and most accomodating. I use bill pay and am totally comfortable with the easy to use web site. I also have my mortgage thru SunTrust and getting the mortgage was an easy call to the loan officer who was sharp and business smart - 15 year loan at a great rate. I would recommend SunTrust to all my friends and family.
2
Suntrust Bank Is Friendly And Helpful
- tlappfamily - Thursday, July 15, 2010 - 8:47 AMOur family has held Suntrust accounts for years, and we won't ever change as long as they continue the service they have provided us in those years. Our local branch employees are extremely nice and helpful. They greet me by name when I come through the drive-through and always remember that my children like lollipops. The 800 number personnel are always efficient and friendly and help in whatever way is needed. I could go on and on about this bank. They are clearly doing something right in a time when customer service seems to be an afterthought for many companies/businesses.
1
Customers Come LAST at SunTrust
My mother recently went into long-term care and my siblings and I have had to go through a lengthy and onerous process to qualify her for Medicaid. Part of the process involves securing bank statements for the past five years. Since my mother has six bank accounts, we had the experience of dealing with six different banks. The customer service at most of these was friendly and accommodating. Two banks provided the statements for free and mailed them to us. In contrast, the customer service representative at SunTrust was officious and even rude. Moreover, SunTrust charges $5 for each back statement and, at this exploitative rate, requires that you return to the bank at a later date to retrieve them. I would not advise anyone to have anything to do with SunTrust. Clearly, the bank's motto is "The customer comes last."