Susquehanna Bank is headquartered in Lititz and is the 2nd largest bank in the state of Pennsylvania. It is also the 74th largest bank in the nation. It was established in 1901 and as of June of 2014, it had grown to 2,457 employees at 265 locations. Susquehanna Bank's money market rates are 3X the national average, and it boasts a A+ health rating.
I have been trying for over 3 weeks to get a check for CD that reached maturity. This is an IRA CD that I want to rollover to my employer account.
I have been passed from dept. to branch and back again so many times it is ridiculous!! The Jonestown Road Branch will not return my phone calls and emails.
I cannot and will not recommend this bank to anyone after the poor customer service I hav received.
I have been with Susquehanna bank for 12 years. I almost went to another a few years ago but decided not to. I recently had an issue with my checking account so I emailed my branch's manager. I had been charged three times from my insurance company which over drew my account resulting in an overdraft fee. She emailed me back with the specifics of what to do. After contacting my insurance company and getting absolutely nowhere with them, I emailed her back telling her thanks for her they could not do anything but thanks for advice anyway. She got back to me right away and said she would wave my overdraft fee solely because she felt bad for me. I was amazed that someone in her position would actually take the time and effort to make one customer out of millions feel like someone out there cares. I'll never leave my bank.
These people are terrible. I recently realized I have been charged $15 a month for a "Total Maintenance/Service Fee" every month for the past 7 years. That's about $1260 they've bled from my account! I mentioned this to my sister, who also has the same account set up as me, she checked her account and she was not getting these charges! I tried to get an answer from these people with ZERO help. Closing the account was a NIGHTMARE. I am gladly done with these thieves and moved to PSECU.
When I first opened an account with them, I was very satisfied until someone used my card without my knowledge. I was hacked. I called the bank and the customer service rep told me that I had to contact the merchant. I'm like ok I thought the bank dispute these things. I found out the merchant information and they refunded the charges. The bank refused to refund my money to me. The same day I closed my accounts and went to a credit union. Never been happier. One more thing the CSR told me that the only way they would refund my overdraft fees to me is if they determine what kind of personality I had with the bank. Their words exactly which I had recorded. I'm like how the hell does my personality have anything to do with something that was a bank error??? Run fast as you can.
The Texas Ratio is an indicator of how much capital a bank has available compared to the total value of loans considered at risk. As of June 30, 2014 Susquehanna Bank had $125.29 million in non-current loans and owned real-estate with $2.9 billion in equity and loan loss allowances on hand to cover it. This gives Susquehanna Bank a Texas Ratio of 4.32% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.
The Texas Ratio for Susquehanna Bank experienced no significant changes from 4.48% as of June 30, 2013 to 4.32% as of June 30, 2014, resulting in a positive change of 3.70%.This indicates that the balance sheet and financial strength for Susquehanna Bank has had no significant changes in recent periods.
In the past year, Susquehanna Bank has increased its total deposits by $547.32 million, resulting in 4.28% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth Susquehanna Bank has shown is excellent.
Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. Susquehanna Bank has $18.32 billion in assets with $2.9 billion in equity, resulting in a capitalization level of 15.84%, which is excellent.
|FDIC Certificate #||7579|
|Assets and Liabilities|
|Equity Capital||$2.76 billion|
|Loan Loss Allowance||$144.48 million|
|Unbacked Noncurrent Loans||$114.19 million|
|Real Estate Owned||$11.10 million|
|Historic Data - June 2013|
|Equity Capital||$2.74 billion|
|Loan Loss Allowance||$178.59 million|
|Unbacked Noncurrent Loans||$114.19 million|
|Real Estate Owned||$19.32 million|
|Profit Margin - Quarterly|
|Return on Assets||0.93%|
|Return on Equity||6.26%|
|Interest Income||$326.44 million|
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|0.20%||$50k||-||Health Savings Account|
|0.10%||$25||-||MegaBuck$ Kids Club|
|0.10%||$25||-||Teen Depositor Savings|
|0.10%||-||-||All Purpose Club|
|0.10%||$10k||-||Statement Savings - Business|
|0.10%||$10k||-||Statement Savings - Public Funds|
|0.10%||$10k||-||Statement Savings - Non Profit|
|0.10%||$10k||-||Statement Savings - Organization|
|1.20%||$25||-||Promotional Money Market|
|0.80%||$25||-||Business Promotional Money Market|
|0.40%||$100k||-||Premium Money Market|
|0.40%||$75k||-||IRA Money Market Account|
|0.40%||$75k||-||Roth IRA Money Market Account|
|0.40%||$75k||-||CESA Money Market Account|
|0.35%||$100k||-||Business Money Market|
|0.10%||$25||-||Money Market Public Funds|
|0.20%||$100k||-||Relationship Checking: Senior|
|0.15%||$250k||-||Business Banking Checking|
|0.10%||$5k||-||NOW Account - Sole Proprietorship|
|0.10%||$100k||-||NOW Account - Public Funds|
|0.10%||$5k||-||NOW Account - NonProfit|
|0.10%||$5k||-||NOW Account - Organization|
|2.01%||$2,500||-||60 Month Fixed Rate CD Special|
|2.01%||$2,500||-||Business 60 Month Fixed Rate CD Special|
|1.90%||$100k||-||120 Month Fixed Rate CD|
|1.90%||$100k||-||Business 120 Month Fixed Rate CD|
|1.50%||$100k||-||84 - 119 Month Fixed Rate CD|
|1.50%||$100k||-||Business 84 - 119 Month Fixed Rate CD|
|1.30%||$100k||-||72 - 83 Month Fixed Rate CD|
|1.30%||$100k||-||Business 72 - 83 Month Fixed Rate CD|
|1.20%||$2,500||-||Business 18 Month Fixed Rate CD Special|
|1.20%||$2,500||-||24 Month Fixed Rate Special CD|
|1.10%||$100k||-||60 - 71 Month Fixed Rate CD|
|1.10%||$100k||-||Business 60 - 71 Month Fixed Rate CD|
|0.75%||$100k||-||48 - 59 Month Fixed Rate CD|
|0.75%||$100k||-||Business 48 - 59 Month Fixed Rate CD|
|0.55%||$100k||-||36 - 47 Month Fixed Rate CD|
|0.55%||$100k||-||Business 36 - 47 Month Fixed Rate CD|
|0.40%||$100k||-||24 - 35 Month Fixed Rate CD|
|0.40%||$100k||-||Business 24 - 35 Month Fixed Rate CD|
|0.30%||$100k||-||18 - 23 Month Fixed Rate CD|
|0.30%||$100k||-||Business 18 - 23 Month Fixed Rate CD|
|0.25%||$100k||-||12 - 17 Month Fixed Rate CD|
|0.25%||$100k||-||Business 12 - 17 Month Fixed Rate CD|
|0.20%||$100k||-||6 - 11 Month Fixed Rate CD|
|0.20%||$100k||-||Business 6 - 11 Month Fixed Rate CD|
|0.20%||$5k||-||12 Month Liquid CD|
|0.20%||$5k||-||Business 12 Month Liquid CD|
|0.15%||$100k||-||7 - 31 Day Fixed Rate CD|
|0.15%||$100k||-||32 - 90 Day Fixed Rate CD|
|0.15%||$100k||-||3 - 5 Month Fixed Rate CD|
|0.15%||$100k||-||Business 7 - 31 Day Fixed Rate CD|
|0.15%||$100k||-||Business 32 - 90 Day Fixed Rate CD|
|0.15%||$100k||-||Business 3 - 5 Month Fixed Rate CD|
|2.01%||$2,500||-||60 Month Fixed Rate IRA Special|
|1.90%||$100k||-||120 Month Fixed Rate IRA|
|1.50%||$100k||-||84 - 119 Month Fixed Rate IRA|
|1.30%||$100k||-||72 - 83 Month Fixed Rate IRA|
|1.20%||$2,500||-||18 Month Fixed Rate IRA Special|
|1.10%||$100k||-||60 - 71 Month Fixed Rate IRA|
|0.75%||$100k||-||48 - 59 Month Fixed Rate IRA|
|0.55%||$100k||-||36 - 47 Month Fixed Rate IRA|
|0.40%||$100k||-||24 - 35 Month Fixed Rate IRA|
|0.30%||$100k||-||18 - 23 Month Fixed Rate IRA|
|0.25%||$100k||-||12 - 17 Month Fixed Rate IRA|
|0.20%||$100k||-||6 - 11 Month Fixed Rate IRA|
|0.20%||$5k||-||12 Month Liquid IRA|