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800-311-3182
9 East Main Street
Lititz, PA 17543

Susquehanna Bank is headquartered in Lititz and is the 2nd largest bank in the state of Pennsylvania. It is also the 72nd largest bank in the nation. It was established in 1901 and as of March of 2014, it had grown to 2,467 employees at 279 locations. Susquehanna Bank has a A+ health rating.

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Worst Bank For Customer Service

I have been trying for over 3 weeks to get a check for CD that reached maturity. This is an IRA CD that I want to rollover to my employer account. 

I have been passed from dept. to branch and back again so many times it is ridiculous!! The Jonestown Road Branch will not return my phone calls and emails.

 

I cannot and will not recommend this bank to anyone after the poor customer service I hav received.

Never Feel Like A Number.

I have been with Susquehanna bank for 12 years. I almost went to another a few years ago but decided not to. I recently had an issue with my checking account so I emailed my branch's manager. I had been charged three times from my insurance company which over drew my account resulting in an overdraft fee. She emailed me back with the specifics of what to do. After contacting my insurance company and getting absolutely nowhere with them, I emailed her back telling her thanks for her they could not do anything but thanks for advice anyway. She got back to me right away and said she would wave my overdraft fee solely because she felt bad for me. I was amazed that someone in her position would actually take the time and effort to make one customer out of millions feel like someone out there cares. I'll never leave my bank.

Allowed ACH Automatic Debits To Cause $750 In Bank Fees Despite Overdraft Opt Out!

I opted out of the bank overdraft protection for my debit card the moment the law took effect. Unfortunately, the law does not apply to automatic monthly ACH debits such as utility bills, loan payments, car insurance, etc. The bank can still process these transactions and charge you a fee. They allowed my checking account to be drained negative -$1000 and also charged roughly $700 in bank fees for the privilege. They then closed the checking account which I've had for the past 16 years. Three weeks after they closed my account a $3000 direct deposit was made to the closed account. I called to ask what they would do with the deposit since the account no longer existed. They said the deposit wouldn't be processed and it would be returned to the sender. After a week of not having a paycheck I called and they said there was no record of the deposit being made. On a hunch I looked at the closed account online - they processed the deposit in order to collect $150 in additional bank fees. The scanned deposit ticket listed the remainder to be "refunded". It's criminal..

Stay Far Away!!!

When I first opened an account with them, I was very satisfied until someone used my card without my knowledge. I was hacked. I called the bank and the customer service rep told me that I had to contact the merchant. I'm like ok I thought the bank dispute these things. I found out the merchant information and they refunded the charges. The bank refused to refund my money to me. The same day I closed my accounts and went to a credit union. Never been happier. One more thing the CSR told me that the only way they would refund my overdraft fees to me is if they determine what kind of personality I had with the bank. Their words exactly which I had recorded. I'm like how the hell does my personality have anything to do with something that was a bank error??? Run fast as you can.

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Health

Data for Q1 2014

Institution Health

A+

Texas Ratio

GRADE:
A+

The Texas Ratio is an indicator of how much capital a bank has available compared to the total value of loans considered at risk. As of March 31, 2014 Susquehanna Bank had $130.19 million in non-current loans and owned real-estate with $2.88 billion in equity and loan loss allowances on hand to cover it. This gives Susquehanna Bank a Texas Ratio of 4.52% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.

Texas Ratio Trend

GRADE:
C+

The Texas Ratio for Susquehanna Bank experienced no significant changes from 4.64% as of March 31, 2013 to 4.52% as of March 31, 2014, resulting in a positive change of 2.69%.This indicates that the balance sheet and financial strength for Susquehanna Bank has had no significant changes in recent periods.

Deposit Growth

GRADE:
A

In the past year, Susquehanna Bank has increased its total deposits by $402.09 million, resulting in 3.16% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth Susquehanna Bank has shown is excellent.

Capitalization

GRADE:
A+

Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. Susquehanna Bank has $18.35 billion in assets with $2.88 billion in equity, resulting in a capitalization level of 15.71%, which is excellent.

Institution Statistics

Overall
FDIC Certificate #7579
Year Established1901
Employees2467
Primary RegulatorFED
Assets and Liabilities
Assets$18.35 billion
Loans$13.42 billion
Deposits$13.12 billion
Equity Capital$2.73 billion
Loan Loss Allowance$154.15 million
Unbacked Noncurrent Loans$117.25 million
Real Estate Owned$12.94 million
Historic Data - March 2013
Assets$17.91 billion
Equity Capital$2.74 billion
Loan Loss Allowance$176.38 million
Unbacked Noncurrent Loans$117.25 million
Real Estate Owned$26.30 million
Profit Margin - Quarterly
Net Interest Margin3.61%
Return on Assets0.89%
Return on Equity6.02%
Interest Income$164.13 million
Rates

Always verify rates and promotions with the bank or credit union. We are not Susquehanna Bank, we are a rate comparison website and can not provide official rates or promotions.

Susquehanna Bank Savings Account Rates

DetailsAPYMINMAXPRODUCT
0.20%$50k-Health Savings Account
0.20%$50k-Power Savings
0.10%$10k-Statement Savings
0.10%$25-MegaBuck$ Kids Club
0.10%$25-Teen Depositor Savings
0.10%--All Purpose Club
0.10%$10k-Statement Savings - Business
0.10%$10k-Statement Savings - Public Funds
0.10%$10k-Statement Savings - Non Profit
0.10%$10k-Statement Savings - Organization

Susquehanna Bank Money Market Rates

DetailsAPYMINMAXPRODUCT
0.40%$100k-Premium Money Market
0.40%$75k-IRA Money Market Account
0.40%$75k-Roth IRA Money Market Account
0.40%$75k-CESA Money Market Account
0.35%$100k-Business Money Market
0.10%$25-Money Market Public Funds

Susquehanna Bank Checking Account Rates

DetailsAPYMINMAXPRODUCT
0.20%$100k-Relationship Checking: Senior
0.20%$100k-Relationship Checking
0.15%$250k-Business Banking Checking
0.10%$5k-NOW Account - Sole Proprietorship
0.10%$100k-NOW Account - Public Funds
0.10%$5k-NOW Account - NonProfit
0.10%$5k-NOW Account - Organization
0.05%$1k-Stellar Checking

Susquehanna Bank CD Rates

DetailsAPYMINMAXPRODUCT
2.01%$2,500-60 Month Fixed Rate CD Special
2.01%$2,500-Business 60 Month Fixed Rate CD Special
1.90%$100k-120 Month Fixed Rate CD
1.90%$100k-Business 120 Month Fixed Rate CD
1.50%$100k-84 - 119 Month Fixed Rate CD
1.50%$100k-Business 84 - 119 Month Fixed Rate CD
1.30%$100k-72 - 83 Month Fixed Rate CD
1.30%$100k-Business 72 - 83 Month Fixed Rate CD
1.20%$2,500-Business 18 Month Fixed Rate CD Special
1.20%$2,500-24 Month Fixed Rate Special CD
1.10%$100k-60 - 71 Month Fixed Rate CD
1.10%$100k-Business 60 - 71 Month Fixed Rate CD
0.75%$100k-48 - 59 Month Fixed Rate CD
0.75%$100k-Business 48 - 59 Month Fixed Rate CD
0.55%$100k-36 - 47 Month Fixed Rate CD
0.55%$100k-Business 36 - 47 Month Fixed Rate CD
0.40%$100k-24 - 35 Month Fixed Rate CD
0.40%$100k-Business 24 - 35 Month Fixed Rate CD
0.30%$100k-18 - 23 Month Fixed Rate CD
0.30%$100k-Business 18 - 23 Month Fixed Rate CD
0.25%$100k-12 - 17 Month Fixed Rate CD
0.25%$100k-Business 12 - 17 Month Fixed Rate CD
0.20%$100k-6 - 11 Month Fixed Rate CD
0.20%$100k-Business 6 - 11 Month Fixed Rate CD
0.20%$5k-12 Month Liquid CD
0.20%$5k-Business 12 Month Liquid CD
0.15%$100k-7 - 31 Day Fixed Rate CD
0.15%$100k-32 - 90 Day Fixed Rate CD
0.15%$100k-3 - 5 Month Fixed Rate CD
0.15%$100k-Business 7 - 31 Day Fixed Rate CD
0.15%$100k-Business 32 - 90 Day Fixed Rate CD
0.15%$100k-Business 3 - 5 Month Fixed Rate CD

Susquehanna Bank IRA Rates

DetailsAPYMINMAXPRODUCT
2.01%$2,500-60 Month Fixed Rate IRA Special
1.90%$100k-120 Month Fixed Rate IRA
1.50%$100k-84 - 119 Month Fixed Rate IRA
1.30%$100k-72 - 83 Month Fixed Rate IRA
1.20%$2,500-18 Month Fixed Rate IRA Special
1.10%$100k-60 - 71 Month Fixed Rate IRA
0.75%$100k-48 - 59 Month Fixed Rate IRA
0.55%$100k-36 - 47 Month Fixed Rate IRA
0.40%$100k-24 - 35 Month Fixed Rate IRA
0.30%$100k-18 - 23 Month Fixed Rate IRA
0.25%$100k-12 - 17 Month Fixed Rate IRA
0.20%$100k-6 - 11 Month Fixed Rate IRA
0.20%$5k-12 Month Liquid IRA
Locations

Susquehanna Bank has 262 locations. Click to view all Susquehanna Bank locations.