Truwest Credit Union is headquartered in Scottsdale and is the 5th largest credit union in the state of Arizona. It is also the 266th largest credit union in the nation. It was established in 1952 and as of December of 2013, it had grown to 199 employees and 63,532 members. Truwest Credit Union has a A+ health rating.
Must live or work in Maricopa County or select areas in Pinal County in Arizona, Travis County or Williamson County in Texas or the Riata Apartment Community in Austin, TX. - See Details
I have banked with several institutions and TruWest Credit Union certainly wins the award for the worst in every aspect. I have yet to speak to a customer service representative who is not rude, demeaning, and not helpful. Calling to express concerns regarding the poor customer service served to be useless as the only "person" to answer was a voicemail and the effort to return my call was not put forth. This is not a "personal attack" but rather constructive criticism recommending that your "customer service" begin to do just that...actually serve the customer.
I will never use them again. We have a car loan and their customer service is horrid. I'm glad I don't bank with them other than the car loan but based off of my experiences I will never, ever use them again.
I had "inherited" TWCU from a previous lender turning my truck loan over to them a couple years ago. We've always paid on time until recently due to certain financial setbacks. However, we were always able to get payment to them with late fees and square up to a current status. Recently, we went only a week late, and they prompted to make their rounds calling every reference # they had on file, and then CALLED AND HARASSED OUR NEIGHBORS (who are no where in our ref list)!! WHO DOES THAT? Recently, it had become such a nag fest with their agents constantly calling when we're ONLY a week late. We decided to stop it all and promptly traded in our vehicle for a much needed SUV. The dealer had set the deal up, guaranteeing payoff of the remainder. TWCU called this morning and the agent who I spoke with was very demeaning, intrusive, and rude. He basically told me I had to bring the truck back in and voluntary repossess...Wow! Really? Yeah, that's going to happen, buddy!
TWCU, you have received payment on this loan for all these years. We have met all your requirements and worked hard to meet you halfway. It's over now. If you want, go get your truck from the dealer. It's a shame that you are not able to conduct business professionally and treat your customers with respect, especially those that are impacted by this recession we're in. I was treated as a second rate citizen; I have good credit, make decent money, and have never been more than a month behind due to normal circumstances that average families go through. I'm so glad we can end this with you holding the short end, that's where you deserve to be.
BEWARE TWCU!! THEY SUCK YOU DRY, THEN BEAT YOU DOWN!!
This credit union is a bank, they have lost their way. There has been a total change in the way they do business - they are more concerned with ramming their way of doing business versus LISTENING to you.
The Texas Ratio is an indicator of how much funds a bank has available compared to the total value of loans considered at risk. As of December 31, 2013 Truwest Credit Union had $2.28 million in non-current loans and owned real-estate with $95.05 million in equity and loan loss allowances on hand to cover it. This gives Truwest Credit Union a Texas Ratio of 2.39% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.
The Texas Ratio for Truwest Credit Union decreased dramatically from 6.89% as of December 31, 2012 to 2.39% as of December 31, 2013, resulting in a positive change of 65.27%.This indicates that the balance sheet and financial strength for Truwest Credit Union has improved dramatically in recent periods.
In the past year, Truwest Credit Union has increased its total deposits by $31.19 million, resulting in 4.48% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth Truwest Credit Union has shown is excellent.
Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. Truwest Credit Union has $826.26 million in assets with $95.05 million in equity, resulting in a capitalization level of 11.50%, which is excellent.
|Assets and Liabilities|
|Equity Capital||$91.47 million|
|Loan Loss Allowance||$3.58 million|
|Unbacked Noncurrent Loans||$1.76 million|
|Real Estate Owned||$512,000|
|Historic Data - December 2012|
|Equity Capital||$87.70 million|
|Loan Loss Allowance||$6.91 million|
|Unbacked Noncurrent Loans||$1.76 million|
|Real Estate Owned||$1.33 million|
|Profit Margin - Quarterly|
|Net Interest Margin||4.11%|
|Return on Assets||0.96%|
|Return on Equity||8.66%|
|Interest Income||$31.71 million|
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