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360-357-9911
4525 INTELCO LOOP SE
LACEY, WA 98503

TwinStar Credit Union is headquartered in LACEY and is the 13st largest credit union in the state of Washington. It is also the 247th largest credit union in the nation. It was established in 1938 and as of March of 2014, it had grown to 309 employees and 103,024 members. TwinStar Credit Union's savings rates are 3X the national average, and it has a A health rating.

Field of Membership Restrictions

Anyone who lives or works in Washington State can join. Also eligible are those who live or work in the Portland, Oregon metropolitan area including Multnomah, Washington, Clackamas and Marion counties. - See Details

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Reviews (3)

Bad Customer Service. Make Changes Without Notification.

Twinstar just dropped rates from 2.50% TO 2.25% rate and and effective April 1, 2013 maximum principal interest payments reduced from $20K to $15K. However,  the reduction in interest rate is effective March 1, 2013.  The notification in mail arrived Feb 28, 2013 and Feb 28, 2013 bank statement was issued March 1, 2013 and neither states interest rate reduction is effective immediately.  Problems with deception are rampant at this institution. Unlike other insttitutions, they do not give advanced warning of rate reduction.

Fees Are Crazy.

I accidently overdrew by $4.00 and they charged me $30 and didn't get my money back. These guys are greedy. They piss me off badly.

Horrible Service

I used to bank with TwinStar and have now switched to another credit union. Every time I call with questions I am yelled at by their customer representatives. They are rude and don't have proper knowledge of loans. They also messed up my interest rate from 6% to 13% somehow, and when I called to have it fixed they were rude and wouldn't help me until I wrote a complaint to the main office. I called with a question just today about the auto loan I still am making payments on and the lady I talked to wouldn't patch me through to someone who could answer my questions. Once I pay off my auto loan in a few months I will never use TwinStar again.



Health

Data for Q1 2014

Institution Health

A

Texas Ratio

GRADE:
A+

The Texas Ratio is an indicator of how much capital a bank has available compared to the total value of loans considered at risk. As of March 31, 2014 TwinStar Credit Union had $6.61 million in non-current loans and owned real-estate with $94.93 million in equity and loan loss allowances on hand to cover it. This gives TwinStar Credit Union a Texas Ratio of 6.97% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.

Texas Ratio Trend

GRADE:
C+

The Texas Ratio for TwinStar Credit Union experienced no significant changes from 7.34% as of March 31, 2013 to 6.97% as of March 31, 2014, resulting in a positive change of 5.15%.This indicates that the balance sheet and financial strength for TwinStar Credit Union has had no significant changes in recent periods.

Deposit Growth

GRADE:
A

In the past year, TwinStar Credit Union has increased its total deposits by $35.12 million, resulting in 4.61% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth TwinStar Credit Union has shown is excellent.

Capitalization

GRADE:
B+

Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. TwinStar Credit Union has $894.68 million in assets with $94.93 million in equity, resulting in a capitalization level of 10.61%, which is above average.

Institution Statistics

Overall
NCUA #68271
Year Chartered1938
Employees309
Primary Regulator
Assets and Liabilities
Assets$894.68 million
Loans$616.86 million
Deposits$796.34 million
Equity Capital$86.56 million
Loan Loss Allowance$8.37 million
Unbacked Noncurrent Loans$5.56 million
Real Estate Owned$1.05 million
Historic Data - March 2013
Assets$865.11 million
Equity Capital$87.01 million
Loan Loss Allowance$8.32 million
Unbacked Noncurrent Loans$5.56 million
Real Estate Owned$1.62 million
Profit Margin - Quarterly
Net Interest Margin1.21%
Return on Assets0.77%
Return on Equity7.95%
Interest Income$8.67 million
Rates

Always verify rates and promotions with the bank or credit union. We are not TwinStar Credit Union, we are a rate comparison website and can not provide official rates or promotions.

TwinStar Credit Union Savings Account Rates

DetailsAPYMINMAXPRODUCT
1.61%--Planned Savings
1.25%-$5kKasasa Saver - Qualifying
0.40%--IRA Shares
0.03%$100-Shares
0.03%--Kasasa Saver - Non Qualifying

TwinStar Credit Union Money Market Rates

DetailsAPYMINMAXPRODUCT
0.35%$150k-Premium Money Market
0.30%$100k-Money Market Savings

TwinStar Credit Union Checking Account Rates

DetailsAPYMINMAXPRODUCT
2.25%-$15kKasasa Cash - Qualifying
0.75%--IOLTA Trust Checking
0.25%$25k-Voyager Checking
0.10%$2,500-Consumer Checking
0.03%--Kasasa Cash - Non Qualifying

TwinStar Credit Union CD Rates

DetailsAPYMINMAXPRODUCT
0.70%$500-60 Month CD - Puget Sound Region
0.70%$100-Youth 60 Month CD - Puget Sound Region
0.70%$500-Business 60 Month CD - Puget Sound Region
0.70%$500-60 Month CD - Southwest Region
0.70%$500-Business 60 Month CD - Southwest Region
0.70%$100-Youth 60 Month CD - Southwest Region
0.70%$500-60 Month CD - Oregon Region
0.70%$500-Business 60 Month CD - Oregon Region
0.70%$100-Youth 60 Month CD - Oregon Region
0.60%$500-48 Month CD - Puget Sound Region
0.60%$100-Youth 48 Month CD - Puget Sound Region
0.60%$500-Business 48 Month CD - Puget Sound Region
0.60%$500-48 Month CD - Southwest Region
0.60%$500-Business 48 Month CD - Southwest Region
0.60%$100-Youth 48 Month CD - Southwest Region
0.60%$500-48 Month CD - Oregon Region
0.60%$500-Business 48 Month CD - Oregon Region
0.60%$100-Youth 48 Month CD - Oregon Region
0.50%$500-36 Month CD - Puget Sound Region
0.50%$100-Youth 36 Month CD - Puget Sound Region
0.50%$500-Business 36 Month CD - Puget Sound Region
0.50%$500-36 Month CD - Southwest Region
0.50%$500-Business 36 Month CD - Southwest Region
0.50%$100-Youth 36 Month CD - Southwest Region
0.50%$500-36 Month CD - Oregon Region
0.50%$500-Business 36 Month CD - Oregon Region
0.50%$100-Youth 36 Month CD - Oregon Region
0.30%$500-30 Month CD - Puget Sound Region
0.30%$500-Youth 30 Month CD - Puget Sound Region
0.30%$500-Business 30 Month CD - Puget Sound Region
0.30%$500-30 Month CD - Southwest Region
0.30%$500-Business 30 Month CD - Southwest Region
0.30%$500-Youth 30 Month CD - Southwest Region
0.30%$500-30 Month CD - Oregon Region
0.30%$500-Business 30 Month CD - Oregon Region
0.30%$500-Youth 30 Month CD - Oregon Region
0.25%$500-24 Month CD - Puget Sound Region
0.25%$100-Youth 24 Month CD - Puget Sound Region
0.25%$500-Business 24 Month CD - Puget Sound Region
0.25%$500-24 Month CD - Southwest Region
0.25%$500-Business 24 Month CD - Southwest Region
0.25%$100-Youth 24 Month CD - Southwest Region
0.25%$500-24 Month CD - Oregon Region
0.25%$500-Business 24 Month CD - Oregon Region
0.25%$100-Youth 24 Month CD - Oregon Region
0.20%$500-18 Month CD - Puget Sound Region
0.20%$100-Youth 18 Month CD - Puget Sound Region
0.20%$500-Business 18 Month CD - Puget Sound Region
0.20%$500-18 Month CD - Southwest Region
0.20%$500-Business 18 Month CD - Southwest Region
0.20%$100-Youth 18 Month CD - Southwest Region
0.20%$500-18 Month CD - Oregon Region
0.20%$500-Business 18 Month CD - Oregon Region
0.20%$100-Youth 18 Month CD - Oregon Region
0.15%$500-12 Month CD - Puget Sound Region
0.15%$100-Youth 12 Month CD - Puget Sound Region
0.15%$500-Business 12 Month CD - Puget Sound Region
0.15%$25-12 Month Save to Win CD - Puget Sound Region
0.15%$500-12 Month CD - Southwest Region
0.15%$25-12 Month Save to Win CD - Southwest Region
0.15%$500-Business 12 Month CD - Southwest Region
0.15%$100-Youth 12 Month CD - Southwest Region
0.15%$500-12 Month CD - Oregon Region
0.15%$500-Business 12 Month CD - Oregon Region
0.15%$100-Youth 12 Month CD - Oregon Region
0.10%$500-6 Month Smart Saver CD - Puget Sound Region
0.10%$500-6 Month Veterans' Family Fund CD - Puget Sound Region
0.10%$100-Youth 6 Month Smart Saver CD - Puget Sound Region
0.10%$100-Youth 6 Month Veterans' Family Fund CD - Puget Sound Region
0.10%$500-6 Month Smart Saver CD - Southwest Region
0.10%$500-6 Month Veterans' Family Fund CD - Southwest Region
0.10%$100-Youth 6 Month Smart Saver CD - Southwest Region
0.10%$100-Youth 6 Month Veterans' Family Fund CD - Southwest Region
0.10%$500-6 Month Veterans' Family Fund CD - Oregon Region
0.10%$500-6 Month Save to Win CD - Oregon Region
0.10%$500-Business 6 Month Save to Win CD - Oregon Region
0.10%$500-Business 6 Month Veterans' Family Fund CD - Oregon Region
0.10%$100-Youth 6 Month Save to Win CD - Oregon Region
0.10%$100-Youth 6 Month Veterans' Family Fund CD - Oregon Region
0.05%$500-3 Month CD - Puget Sound Region
0.05%$100-Youth 3 Month CD - Puget Sound Region
0.05%$500-Business 3 Month CD - Puget Sound Region
0.05%$500-3 Month CD - Southwest Region
0.05%$500-Business 3 Month CD - Southwest Region
0.05%$100-Youth 3 Month CD - Southwest Region
0.05%$500-3 Month Smart Saver CD - Oregon Region
0.05%$500-Business 3 Month Smart Saver CD - Oregon Region

TwinStar Credit Union IRA Rates

DetailsAPYMINMAXPRODUCT
0.80%$500-60 Month IRA - Puget Sound Region
0.80%$500-60 Month IRA - Southwest Region
0.80%$500-60 Month IRA - Oregon Region
0.70%$500-48 Month IRA - Puget Sound Region
0.70%$500-48 Month IRA - Southwest Region
0.70%$500-48 Month IRA - Oregon Region
0.60%$500-36 Month IRA - Puget Sound Region
0.60%$500-36 Month IRA - Southwest Region
0.60%$500-36 Month IRA - Oregon Region
0.40%$500-30 Month IRA - Puget Sound Region
0.40%$500-30 Month IRA - Southwest Region
0.40%$500-30 Month IRA - Oregon Region
0.35%$500-24 Month IRA - Puget Sound Region
0.35%$500-24 Month IRA - Southwest Region
0.35%$500-24 Month IRA - Oregon Region
0.30%$500-18 Month IRA - Puget Sound Region
0.30%$500-18 Month IRA - Southwest Region
0.30%$500-18 Month IRA - Oregon Region
0.25%$500-12 Month IRA - Puget Sound Region
0.25%$500-12 Month IRA - Southwest Region
0.25%$500-12 Month IRA - Oregon Region
Locations

TwinStar Credit Union has 25 locations. Click to view all TwinStar Credit Union locations.