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800-584-0015
400 Colonial Center Parkway, Suite 150
Lake Mary, FL 32746

Urban Trust Bank is headquartered in Lake Mary and is the 41st largest bank in the state of Florida. It is also the 1,130th largest bank in the nation. It was established in 1962 and as of December of 2013, it had grown to 142 employees at 21 locations. Urban Trust Bank's money market rates are 48% higher than the national average, and it boasts a A+ health rating.

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Reviews (6)

Stonewalling On Payment Of CD On Maturity-Unbelieveable But True

 I opened three cds with a now closed MD branch requiring me to deal with FL. offices  Received the first last year without much trouble other than the pain in the ass requirement of a notorized letter with copy of drivers license.

Sent the required letter for the next due to mature 06/01/13 by certified mail which was signed for on 4/30.

Received call from branch manager on 5/31 as I had the previous year and just as last year told him to close it and mail a check.

Again received a call from him on 6/05 informing me that they couldn't find the letter. Some BS about since they were in Walmart their mail is sometimes delivered there. Unable to speak at the time I returned called later and spoke with a lady who repeated this dribble about Walmart and mail delivery. THIS WAS A SIGNED FOR CERTIFIED LETTER ADDRESSED TO THE BANK WITH NO MENTION OF WALMART IN THE ADDRESS. I have the signed return receipt. After conveying my frustration and disbelief she said whe would go look for it. After a couple of minutes she returned with the news that the letter had been found and check dispatched per FEDEX.

Having received nothing by 6/12 I called the manager once again. He would call FEDEX for a tracking # and call me. No call followed. I called again 6/13 to be told he would call me back.  I then called customer service who called him. He tells customer service he has just emailed me a tracking number.

AS I suspected by the number a quick call to FEDEX revealed it was a bogus number and nothing in their system was addressed to me. I again called. Confronted with this he admits that it wasn't sent by FedEX. He then changes  to regular mail with a shipment date of 6/8.  His next ploy will likely be lost in the mail. Can't say if this is representative of this bank in general or just this branch but I would be very apprehensive doing business with any bank that this type of behavior can occur.

I gave it one star because I had to. I would put it on a negative scale if possible.

Horrible Customer Service - Horrible commitment to their customers

I was unlucky enough to have my fannie mae mortgage purchased by Urban Trust Bank.  I am one of those homeowners that has never been late on my loan, but of course my home value is upside down.  If my loan would have still been a fannie mae loan, I would have been able to modify my loan to a fixed lower rate (HARP program).  I asked several Urban Trust customer service folks when the loan was purchased.  Servicing of my loan had been sold serveral times prior to this sale.  However, nothing in the documents indicated that this sale was any different than the ones int eh past.  I promised to send me the documentation, but I never got a response.  I asked them that since Urban Trust Bank received federal stimulus dollars, if they would allow the modification for loans that had been eligible for the HARP program.  While I received assurances that someone would call me back. That was more than 6 months ago and still silence.  So I guess the answer is ..... huh, no.  Urban Trust boast that it wants to promote personal wealth.  I think this is one way they could do just that without breaking the bank.  When are the banks going to step up in the crisis?

THEIVES DON't BANK WITH THEM! I HAVE PROOF...

I RATED 1 STAR BECAUSE ZERO WAS NOT AVAILABLE! THIS BANK IS THE ABSOLUTE WORSE. THE CUSTOMER SERVICE IS POOR AS WELL. THIS BANK WAS FRAUDULENTLY TAKING MONEY FROM MY ACCOUNT. THEY TOOK $60 FROM MY ACCOUNT AND WHEN I WENT TO THE BRANCH MANAGER TO FIX THIS HE REFUSED TO RETURN MY MONEY. I CONTACTED MY ATTORNEY WHO THEN WROTE THEM A LETTER. A MONTH LATER THE PRESIDENT FROM THE BANK WROTE MY ATTORNEY AND ME A LETTER HE NEVER APPOLOGIZED BUT SAID HE WOULD REFUND MY MONEY. WEEKS WENT BY AND THEY DIDN'T RETURN MY MONEY. I HAD TO CONTACT THEM AGAIN ABOUT THE LETTER AND THEY INSTANTLY REFUNDED MY MONEY.

A SERVICE BY MISTAKE CHARGED MY ACCOUNT AND I WENT INTO AN OVERDRAFT. WHEN I CONTACTED THEM, THEY APOLOGIZED AND THEY REFUNDED MY ACCOUNT. BUT THE OVERDRAFT FEE WAS STILL AN ISSUE SINCE I OPT OUT OF OVERDRAFT THEY HAD NO RIGHT TO OVERDRAFT ME. I CONTACTED THE BANK AND THEY SAID THEY WOULD REFUND MY ACCOUNT. THEY NEVER DID. WHEN I CALLED BACK, THEY SAID THIS PARTICULAR COMPANY CAN OVERDRAFT MY ACCOUNT BUT THEY WILL NOT REFUND MY MONEY. UNFAIR? DISGUSTING!

THEY CHARGED ME AN OVERDRAFT FEE WHEN CLEARLY ON MY BANK STATEMENT, I HAD SUFFICENT FUNDS FOR A PURCHASE I MADE. WHEN I CALLED THE BANK THEY WENT TO TRANSFER ME TO MY BRANCH MANAGER WHO REFUSED TO TAKE THE CALL AND SAID THEY WILL CALL ME BACK BUT THEY DIDN'T. AGAIN, I CONTACTED MY ATTORNEY TO RESOLVE THIS ISSUE. I'M CLOSING MY ACCOUNT WITH THEM AFTER MY NEXT PAYCHECK. THEY ARE DISGUSTING THEIVES. MY MONEY IS MY MONEY AND THEY HAVE NO RIGHT TO JUST TAKE IT WITH NO CAUSE. SHAME ON THEM!!! FREE BANKING?? NOT!!!  THEY STEAL FROM YOU!!

Lake Wales

I was appalled at the black woman in the Lake Wales branch, last month I went in to see about a business account, she told me that I would have to pay a fee, a $20 monthly fee since I was a risk for the bank, however she didn't evden have my information and at that point she wasn't about to get it. She judged me by my appearnace, what I was wearing, I had just gotten through with work, so I was dirty. Why would someone assume that just because I was dirty that I would be a risk and need the forgiveness acct or second chance account, I do have an account at the SunTrust directly across from the Urban Trust Location, looks like they will keep my account afterall!!~~

June 21, 12 Tampa Resident - THE SAME THING HAPPENED TO ME - CHARGED NSF FEE IN ERROR

I had money in my account to clear one of two checks trying to go thru one day.  They charged me instead NSF fees for BOTH of them.   I asked how if I had $120 and a $70 check was trying to clear why would it be NSF - The lady could not read my statement/balance correctly no matter how many times I tried to explain the situation to her.  The customer service is TERRIBLE.  They have no after hours service, so after 6pm or on the weekend you CANNOT discuss your account - someone is making unauthorized purchases on the weekend or holiday, too bad too sad !   You would think after the Bank of America issue with NSF they would at least make sure their computer system could add.  Their ATM do not post any deposits to your account after 6pm or on the weekend, even if cash.  They have OLD ATMs as all others (Regions, Chase, Bank of America) have the feed where you can feed in a check or feed in cash.  I'm constantly having issues with incorrect charges.

 

These banks are in WalMart as they are ran just like WalMart - TERRIBLE service, that we dont care if we lose a customer as we think we have hundreds more.  Employees would tell you off with no problems.  A manager calls you and ask when you are depositing any money as your account was NSF for ONE day! 

 

I find it very odd that I am not the only one seeing issues w/ being charged w/ NSF when I had enough to cover a check!

Urban Trust's Visa Debit DONT DO IT!!!

This bank is theeee worse! I thought it would be convenient because I can go to a local check mart and add money to my card which shows as a credit immediately. That's the ONLY thing that's good about it. The customer service is a NIGHTMARE. They had me on hold so long I forgot who I was calling. 30-60 minutes I swear..several times..but you can't hang up because you will be put on the back of the list for pick up and you might as well wait another day and cross your fingers. They've rejected ACH payments that were due to come out of my acct so the business waiting on their funds have charged me late fees and I am still going around in circles trying to get that straight because Urban Trust Swears they didn't reject it. Just don't do it...Don't go to urban trust bank for ANYTHING. You will be sure to regret it.



Health

Data for Q4 2013

Institution Health

A+

Texas Ratio

GRADE:
A+

The Texas Ratio is an indicator of how much funds a bank has available compared to the total value of loans considered at risk. As of December 31, 2013 Urban Trust Bank had $6.75 million in non-current loans and owned real-estate with $98.77 million in equity and loan loss allowances on hand to cover it. This gives Urban Trust Bank a Texas Ratio of 6.83% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.

Texas Ratio Trend

GRADE:
A+

The Texas Ratio for Urban Trust Bank decreased dramatically from 20.73% as of December 31, 2012 to 6.83% as of December 31, 2013, resulting in a positive change of 67.04%.This indicates that the balance sheet and financial strength for Urban Trust Bank has improved dramatically in recent periods.

Deposit Growth

GRADE:
A

In the past year, Urban Trust Bank has increased its total deposits by $14.33 million, resulting in 3.24% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth Urban Trust Bank has shown is excellent.

Capitalization

GRADE:
A+

Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. Urban Trust Bank has $584.45 million in assets with $98.77 million in equity, resulting in a capitalization level of 16.90%, which is excellent.

Institution Statistics

Overall
FDIC Certificate #31390
Year Established1962
Employees142
Primary RegulatorOCC
Assets and Liabilities
Assets$584.45 million
Loans$487.32 million
Deposits$456.82 million
Equity Capital$87.47 million
Loan Loss Allowance$11.30 million
Unbacked Noncurrent Loans$6.25 million
Real Estate Owned$504,000
Historic Data - December 2012
Assets$565.83 million
Equity Capital$84.19 million
Loan Loss Allowance$13.29 million
Unbacked Noncurrent Loans$6.25 million
Real Estate Owned$366,000
Profit Margin - Quarterly
Net Interest Margin4.14%
Return on Assets1.13%
Return on Equity7.76%
Interest Income$30.12 million
Rates

Always verify rates and promotions with the bank or credit union. We are not Urban Trust Bank, we are a rate comparison website and can not provide official rates or promotions.

Urban Trust Bank Savings Account Rates

DetailsAPYMINMAXPRODUCT
0.15%--Savings
0.15%--Holiday Club

Urban Trust Bank Money Market Rates

DetailsAPYMINMAXPRODUCT
0.65%$100k-Urban Select Money Market
0.65%$100k-Business Money Market

Urban Trust Bank Checking Account Rates

DetailsAPYMINMAXPRODUCT
0.45%$25k-Urban Select Checking
0.15%--Business Interest Checking

Urban Trust Bank CD Rates

DetailsAPYMINMAXPRODUCT
2.00%$500$100k60 Month CD
2.00%$100k-60 Month Jumbo CD
2.00%$500$100kBusiness 60 Month CD
2.00%$100k-Business 60 Month Jumbo CD
1.50%$500$100k48 Month CD
1.50%$100k-48 Month Jumbo CD
1.50%$500$100kBusiness 48 Month CD
1.50%$100k-Business 48 Month Jumbo CD
1.10%$500-35 Month CD Special
1.00%$500$100k36 Month CD
1.00%$100k-36 Month Jumbo CD
1.00%$500$100kBusiness 36 Month CD
1.00%$100k-Business 36 Month Jumbo CD
1.00%$500-25 Month CD Special
0.80%$500-13 Month CD Special
0.70%$500$100k18 Month CD
0.70%$500$100k24 Month CD
0.70%$100k-18 Month Jumbo CD
0.70%$100k-24 Month Jumbo CD
0.70%$500$100kBusiness 18 Month CD
0.70%$100k-Business 18 Month Jumbo CD
0.70%$500$100kBusiness 24 Month CD
0.70%$100k-Business 24 Month Jumbo CD
0.65%$500$100k12 Month CD
0.65%$100k-12 Month Jumbo CD
0.65%$500$100kBusiness 12 Month CD
0.65%$100k-Business 12 Month Jumbo CD
0.50%$500$100k9 Month CD
0.50%$100k-9 Month Jumbo CD
0.50%$500$100kBusiness 9 Month CD
0.50%$100k-Business 9 Month Jumbo CD
0.44%$500$100k6 Month CD
0.44%$100k-6 Month Jumbo CD
0.44%$500$100kBusiness 6 Month CD
0.44%$100k-Business 6 Month Jumbo CD

Urban Trust Bank IRA Rates

DetailsAPYMINMAXPRODUCT
2.00%$500$100k60 Month IRA (Traditional,Roth)
2.00%$100k-60 Month Jumbo IRA (Traditional,Roth)
1.50%$500$100k48 Month IRA (Traditional,Roth)
1.50%$100k-48 Month Jumbo IRA (Traditional,Roth)
1.00%$500$100k36 Month IRA (Traditional,Roth)
1.00%$100k-36 Month Jumbo IRA (Traditional,Roth)
0.70%$500$100k18 Month IRA (Traditional,Roth)
0.70%$100k-18 Month Jumbo IRA (Traditional,Roth)
0.70%$500$100k24 Month IRA (Traditional,Roth)
0.70%$100k-24 Month Jumbo IRA (Traditional,Roth)
0.65%$500$100k12 Month IRA (Traditional,Roth)
0.65%$100k-12 Month Jumbo IRA (Traditional,Roth)
0.50%$500$100k9 Month IRA (Traditional,Roth)
0.50%$100k-9 Month Jumbo IRA (Traditional,Roth)
0.44%$500$100k6 Month IRA (Traditional,Roth)
0.44%$100k-6 Month Jumbo IRA (Traditional,Roth)
Locations

Urban Trust Bank has 21 locations. Click to view all Urban Trust Bank locations.