US Bank N.A.

US Bank Fees Increase 300% For Small Retirement Accounts
- jamesstewart - Sunday, May 22, 2011 - 1:03 PM

Per the letter recieved dated 5/10/2011:

"A US Bank IRA continues to be a great way for you to save for your retirement. The annual fee for your IRA plan is increasing from $10 to $30. The balance requirement to waive this fee is also increasing from $5,000 to $25,000 for IRA plans and from $1,000 to $5,000 for Coverdell Education Savings accounts (CESA). In the past, your fee may have been waived automatically if you were over age 70 1/2 and receiving automatic distributions from your IRA plan. This automatic waiver will no longer be applied."

With the low interest rates being offered some folks may actually be losing principle to these fees now. This is a very unethical action of this large bank and will affect many account holders. It shows how a bank can take advantage of loopholes to literally take small investors funds who trusted that their IRA CD was securely invested to grow at a advertised interest rate.

Either this bank has become greedy and is willing to sacrifice ethics to its small account customers, or it has some major financial problems that it is desperately trying to remedy.

Here are some actions that all of us can do to try and stop this and similar actions of these institutions:

- Spread the word to other savers through social media, word of mouth, AARP or other media.

- Sell the stock of unethical institutions like this.

- Withdraw any accounts that you can afford to do so (withdrawl penalties may be assessed).

- Contact your congressman to show this as an example of why tighter bank regulation is needed.

 

Not Just A Branch Issue: 3 Different Legs Of US Bank Stink.
- hoohoolian - Wednesday, November 24, 2010 - 2:49 PM

I chose US Bank as a matter of convenience; they have a branch in my grocery. But, one constant problem has been that they turn over employees at this branch on a monthly basis. This has been a complaint of mine since I noticed the trend to the point of having to laugh with every new face – hello number 48, hello number 49! Most recently, right after I commented to the new teller that she was the 50th person to stand behind that counter, she had the nerve to tell me (2 minutes later) that she would be putting a hold on my $5000 deposit, “since she didn’t know me.”

Currently, I am awaiting a refund of $6100 that was mistakenly paid twice to a US Bank credit card. They told me that such a refund usually takes 7 days, but since it is US Bank to US Bank, it should be quicker. Today is day #8. Last night, their customer service agent, Nathan, confirmed that this was the 7th day and nothing has happened regarding this issue.

Past issues (major): When I went in to a US Bank Business office I asked the woman about opening a new business account. When I casually mentioned the issue of the revolving-door staff and that the latest new teller had tattoos on her hand (gang tats!), the woman got huffy and said, “Well I guess you don’t like me either, because I have tattoos, too!” Gee, lady, they aren’t on your hands looking like you got them in a prison cell – do you discriminate between the two?

On an international transfer, US Bank failed to mention that there would be an extra middle-man bank which would skim their share and alter the final destination amount.

I could go on, but this bank isn’t worth my time. I’m obviously not worth theirs. But then there’s this:

I went down to present the things written above to the US Bank manager (main branch). He is on vacation. Next in line: She took my letter that was addressed to the bank manager, and said, “he’s on vacation.”  No offer to help, just that statement of redundant fact. Duh, that’s why I’m speaking to you and not him – are we both on the same page now? I asked her to read the letter. She read, wobbled her head with a mental “yadda-yadda,” completed her reading and responded: These issues aren’t about our branch. (Actually, you personally handled the international transfer, lady!) No offer to help again, so I presses her: Can you find out where my $6,100 is? Ultimately: her records show only one payment on the credit card, and finally: the check’s in the mail. US Bank to US Bank – and the check’s in the mail (payment is being processed)!

I reminded her that I have already suffered an overdraft fee and that I would need to access my line of credit to be sure I don’t suffer another. She sympathized. Whoopee. No offer to remove the overdraft fee. She couldn’t care less. I guess that’s why she came into the office with a nasty, loose-phlegm cough. Glad she didn’t try to shake my hand, but I’ll still probably get sick on top of the stress of “where’s my friggin’ money?”

Memories of the famous “You can’t have your money” account at B of A and the surly staff at the local Albertson’s grocery.

This Bank Is Not Customer Friendly.
- curly25top - Monday, November 8, 2010 - 2:31 PM

About 2 months ago I set up 2 Visa Buxx card accounts for my teen sons. When we got the cards we found they would not work...anywhere...even though they advertised they would work any where visa is accepted. Nope! They only worked at the US Bank ATM's and then they charged $1.50 for each balance inquiry (which brought the balance down to $18.00 on one card) The subsequent decline for the attempted $20 withdrawal cost .75 cents. So, I got the cards replaced and they still didn't work. Next I called customer service again to let them know the cards aren't working. They blamed it on the merchants. When I asked for a return of fees and to close the account they refused. The manager was awful and we got nowhere and now I'm out $$ for a product/service that never worked.

I would give this bank NO stars if I could. We were thinking of having our son open his first account here but not after this experienc and especially after reading all the complaints online about this bank and their customer service. Horrible!

Recent Call To "Customer Service" Leaves Me Talking-Like-A-Pirate: ARG!
- snyder1485 - Tuesday, September 21, 2010 - 5:03 PM

USBank Office Equipment Finance Services (OEFS): TERRIBLE!   This is the "financing tool" that copier companies sell their accounts to.  USBank OEFS can't get their head out of a hole-in-the-ground!  I've been a client for decades, and they do not communicate well with the companies from whom they buy these contracts (the copier seller). OEFS is "GREEDY" in late fees, when it can take 16 days for an invoice leaving their office to reach my desk, I have to sit down the day I receive the invoice and pay it... or they claim they don't get it in time.   What is that?   Is it really my fault that their "payment processing center" is so slow.  It is probably in Pakistan!

So I recently called customer service...three months ago I provided proof of property damage insurance on this copier, but, hhhmmm, they can't find it, (this after a verbal acknowledgment back when I faxed it) so I'm contacting my commercial insurance agent again (She said: "Todd, we did this 3 months ago...oh, it's USBank, they are notorious for this.”)  So I’ll have to do the process again.  And I can just forget about the $30/monthly “Prop Damage Surcharge” I’ve been charged all these months.

Further, not one, but two “customer service” reps just got sarcastic and condescending with me: The first rep was just plain snotty, but when I pressed for a manager, she (the manager) she accused me of taking “a tone” with her and called me sarcastic (which I was not, it quickly became clear that these “customer service” ladies were neither service-oriented or customer-friendly … Saving grace: it is “Talk like a pirate day”  so:  arg!

Worst Customer Service Ever!
- philipmclellan - Wednesday, September 15, 2010 - 4:39 PM

I'm trying to close on a new home mortgage and am using US Bank to finance a small 2nd mortgage as part of the process.  Well, it's now been more than three weeks from my originally scheduled closing and we've been told that we still can't close!!  They are asking for the same info multiple times, asking for additional info almost every day, and clearly nothing was done in the month before the original closing date!  Absolutely amazing! 

This is a terrible company with terrible processes.  PLEASE DO NOT GET A LOAN FROM THEM!  I've been through multiple closings in the past, and my builder has gone through a lot of closings recently, and neither of us has any expereince that comes close to this bad.  You will not be happy.  It is not worth it at all, I don't care how cheap their rate is!!

Ripped Us Off
- JohnBoy1 - Tuesday, September 6, 2011 - 4:41 PM

We went to U.S. Bank for a home loan.  Took us 3 hours one eveing to set everything up including two new accounts. The next day the loan officer called us to confirm our deal was on.  We said "yes" as they had promised us the cheapest closing cost of any of the banks around.  The day before the closing we reviewed the Respa to find a $1680.00 charge in addition to closing cost.  We called the loan officer and he said we had authorized a 1% point.  That was crazy.  Overnight the deal changed.  He said he would get our money back but after repeated phone calls for a month, nothing happened.  We had no recourse because we pre-signed all the documents.  We closed all of our accounts and we to a new bank.   DONT USE U.S. BANK.   Too bad you don't have a zero star for this review, one star is too much for this bank.

Worst Service Ever!!!
- bankbuster - Thursday, June 30, 2011 - 3:40 PM

Its funny how they can charge you $10 for an overdraft protection fee and then add the $33 overdraft on top of that. That isn't protection where I'm from. It has been one thing after another over the years and I'm tired of it. Anyone know of a bank that actually cares about customers? We have choices, so lets choose to give our money to another bank. A bank is just like any other business, without our money, they can't be successful.  

Pack Of Thieves
- TJJackson - Monday, June 6, 2011 - 4:24 PM

http://www.depositaccounts.com/forum/thread/4820-us-bank-screws-its-existing-ira-cd-customers-with-fee-change-in-midterm.html

Prejudice And Discrimination
- archytype - Monday, October 17, 2011 - 3:01 PM

12+ years with US Bank in Chicago and legally married in IL as a civil union couple.
I moved a few miles west to a new location and usbank refused to cash a check addressed to me and my partner, which he endoresed.  apparently they are one of the few banks that have written in their corporate policy the right to refuse to cash a check of this type.
I went to my regular US Bank and had the check deposited and withdrew $20.  The branch manager from the bad bank called my regular bank had them call me to come in, return the $20 and retrieve my check which they were now refusing.
So they can pick and choose their customers, isn't that great!  Well luckily we make $300k and can win this lawsuit easily.  Extreme prejucide and discrimination!

Awesome Bank
- magix66 - Saturday, May 21, 2011 - 4:30 PM

 It's sad to read all the negative reviews.

I have had US Bank for 6 years, I LOVE this bank, they have always been there for me, never once had any fees.

I travel all over the USA and my Debit card works everywhere free of charge. Cash advance from Walmart is only $.25 fee. My job is direct deposit, online bill pay is free and easy.

My ONLY problem now is I moved to Florida and they have NO branches here...

I have gone over 2 years so far using US Bank online, I just can not find a bank in Florida as good.

Signed, Happy Banker.

US Bank - Can't Win With This One!
- siamesekat - Monday, February 14, 2011 - 5:28 PM

I just read on another post that US Bank CEO has recently hinted they'll do away with FREE checking, adding fees to checking accounts and possibly its debit cards.  I can speak from experience that US Bank policies are not customer friendly, using the recent down-turn in the economy as a convenient excuse to gleen a few more dollars at the expense of the accountholder.   

I recently redeemed a CD from another local bank in Denver and deposited the cashiers check in my US Bank checking account.  I was not surprised the funds were not available the next day, but was appalled when the Branch Manager told me the funds would be held EIGHT BUSINESS days per bank policy.  Needless to say the policy is outrageous and does not reflect the policy of other local banks in the area.  

Check around before you sign-up with this one! 

SLOW AT EVERYTHING!
- usa2012 - Tuesday, January 3, 2012 - 2:02 PM

Starting with deposits, you have to wait a century to get your money available.     Then, bill pay another one, you make checks to pay your bills and they don't substract it from your bank account until the people cash their checks, meanwhile you think you have all this money when in reality you don't.    Ok, how about at least taking it out with a pending note next to it and then when is cashed sending an email that it has been or not cashed!!    I don't like their system.  It is VERY INCONVINIENT FOR customers.     I miss my Credit Union where all the above was a feature in the checking account and it was SO convenient and easy to bank with them.   Too bad I moved and can go that far to bank with them.

 



PW

WHAT Is The Policy US Bank?
- Randolph - Friday, July 15, 2011 - 1:01 PM

 Do you put $200 in an account and only charge $2 or do you charge $200 and keep bilking the customer? Just looking for the truth, Yo.

Not A Good Bank
- amgreviewer - Monday, February 21, 2011 - 7:16 PM

I did not have a good experience with this bank. I was charged almost $200 in fees for a $2 overdraft. The representatives that I spoke with were not at all understanding and wouldn't listen to my concerns. At the branch I used, I was constantly subjected to additional review of deposits by the branch manager. Overall, I didn't feel welcome or appreciated as a customer.

Horrible Banking Experience!!
- Jim98052 - Thursday, January 26, 2012 - 2:27 PM

Their smiles are FAKE, they have so many unreasonable FEES, and they remind you an LOAN SHARKS and Thieves! They find every reason to charge you overdraft fees! They hold your deposit for one day and in the meantime if you have checks coming the pay and charge you overdraft fees! I took my Business and Personal account to another local Bank :) BE AWARE OF WHO YOU WILL DEAL WITH IF YOU WANT TO HAVE YOUR BANKING WITH THEM! THEY ARE SHARKS! THIEFS! FACKE!!!!!! 

 

No Problem So Far
- user1 - Wednesday, January 18, 2012 - 11:49 AM

It is been 2 years I am customer of US Bank Checking Account. Their Deposit through scanner is nice feature. no need to go to branch . I can deposit from anywhere. few times I called Customer Service when I had problem, it was solved without any issue and CSR were nice and polite.(I dont like rude CSRs.) I give them 5 stars.

U.S. Bank
- Bren - Sunday, June 5, 2011 - 11:39 PM

I have almost always had a good experience with this bank. The employees are always friendly and if I go to a branch were they are not familiar with me they will ask for my identification. Some people may find this as a hassle but for my security I find it welcoming. They do have a website which is user friendly and easy to access. My only negative experience is I have had to deal with some employees, personal bankers, that have not had adequate training. However they did go the extra mile to find the information I needed though it took some extra time. All in all I would recommend this bank to other individuals.

Loyalty For Life--To Usbank!!
- AndieGirl87 - Tuesday, May 24, 2011 - 3:52 AM

I have currently been banking with USBank for almost 8 years now, and I have loved it, as much as you can love your bank, that is. I have a basic checking account and a credit card through USBank. When I first opened my account, I was a student, and they set up a special account for me, but have never changed it. Basically my account is set up so that if I overdraw, USBank places $200 in my account (up to $1500) and then charges a $2 fee for each $200 placed in my account. I only utilized this once, and I paid it back within a month, so I'm not sure if I would be charged anything else for this service. I also have a credit card through the bank. My rates have never increased, and for awhile, I was charging and paying off each month, and they increased my limit from around $900 all the way up to $2900 in less than a year! I participate in online banking as well, and it's very easy to use. Once I log in, all my accounts are right there, and it's easy to pay my credit card bill or even other bills! They are also very nice each and every time I go into the bank or talk to them on the phone. I love this bank. I am soon to be getting married and my fiance banks at another bank. When we were talking about switching banks, I blatently told him to do whatever he wanted, but I was never leaving USBank!