Wings Financial Credit Union

Paying Off Credit Card
- RichardsTL - Friday, November 5, 2010 - 11:00 AM

I am disappointed at how hard it is to pay off a Wings FCU credit card with a non-Wings FCU account.  I have been trying to pay off an account for several years and just recently wanted to change the account the automatic withdrawl was taken out of.  Four months later and with four months of late charges, the issue has still not been resolved.  Furthermore, even though there has been fax, email and telephone calls addressing the issue, Wings still is trying to withdrawl the money from the old account which has been closed.  I would not get a credit card from this company.  They are impossible to deal with.

Just Trying To Get An Online Account Set Up
- lizzie - Friday, March 11, 2011 - 7:24 PM

I have been a member with this credit union for 20 YEARS, (I joined back when it was Northwest Airlines) and I  absolutely loved it 

I am truly amazed at how very difficult they make the process of trying to set up on online account.  I have made attempts each month for the last six months.  Today I finally have all my information, and I am calling in from my home phone for help during office hours and successfully get someone on the phone. 

I was just told that they didn't have enough information about me, so they could not issue me a password over the phone, but Monday morning they will put the password in the mail.  Of course, this is after I successfully answer the security questions on my account.  And since when did mail boxes become so safe?

Really. Really? I had to ask them to repeat that.  I asked if they could email it, but no, they do not believe that emails are safe enough.  I surrender.  All I wanted to be able to do was pay my Visa online.  This is the last straw. 

Great Credit Union
- wingsuser - Sunday, January 22, 2012 - 1:15 PM

I've always had courteous and prompt service from the employees at Wings Financial CU whenever I've called them. And they usually offer one of the highest interest rates in the nation on CDs.  

There is only one thing I wish they did differently at their website: they only allow you to see check images for about two months.  That is not long enough!  If I need to see who a check was written to, or if I need to print the check image to prove that payment was made 3 months ago, I can't.  Come on Wings, in all other areas you give great customer service; please also do so in this regard!

Don't Get An Account, They Are Worse Than A Regular Bank!!!
- Furyhemlock - Thursday, September 8, 2011 - 1:29 AM

Part I - my Folks got a loan with Wings before we moved here to Georiga. They talked to a Loan officer who didn't make them Sign any paper work or give them any physical proff (details/information) about the Loan they had just opened. He just shooed them out the door saying that Wings would get back to them with infomation about the loan and where to get paper work. A year and a half later after we moved into our new house still there was no contact from the Loan Officer, Wings,  and still no paperwork about the loan. It didn't even show up on their online account. So School Starts for me which means I might need backup money to pay for college so my Dad and I try to get a Student loan at Wings like we did in the past. The Loan Officer in Atlanta informs my dad that he can't be the cosigner on my loan and would not explain why. So My mom calls wings and immediatly gets directed right to collections. She finds out that the loan that they never recieved any information/contact on is past due and is now Deliquint. The Collections Officer did not show any intention to help my mom even after she fully explained her situation. He was extremely rude and said irrisponsible things insinuating it was 100% our fault and we are making this up. He also called my mom a few names which would not be spoken under civilized company. After that my parents stopped using their wings account as much as they could. (as a funny note my Parents tried to get a loan at other banks and they ended up getting them, this bs deliquincy only applied to wings apparently)

Part II - Since Moving here to Atlanta from Apple Valley MN I find out that job market is terrible since I have been activly searching for a job since May with no luck. Since then my parents have been helping me pay what they can on my Wings Student Loans as well as other bills. During the Month of July they coudn't help me much and so Wings took a loan payment out of my Checking account making an over draft. Since I couldn't do anything until I got a job which I couldn't find any I had to wait until Sept.  Sept comes along and I have money that I am able to put money in my Checking accoun. As soon as I log into my Wings account to get my information for direct deposite I notice that there is only a savings account showing up in my information. That is how I  found out they closed my checking account. They didn't tell me until after I found out this way via a letter in the mail I got on the 7th of Sept telling me what I already figtured out, that Wings Closed my Checking account. They closed it on August the 19th and it took them until september to send a letting telling me of their actions.  I am livid because this could have been avioded if they had sent a curtisy letter telling me of thier intentions, that they might have to close my checking account. Instead I have to wait 12 months (one year) to open up another checking account from them. After this experince and how I was treated like a common criminal I will say this one thing. I will never go back to wings, once my loans are paid off I will write an informative letter telling them to close all my accounts and let them know that I REFUSE to do buisness with them again. That I hope that Karma will come back and bite them in the ass. That we can add Wings Finacial to the list along with Fannie Mae and Freddie Mac and all the other failed banks with crappy customer service. (funny thing in August before they closed my Account they sent me a replacment Check card since my other one expired which made me have no idea of thier intentions)

Wings Financial Review
- jwils - Thursday, March 10, 2011 - 8:35 AM

I've been a member of this credit union since 1982 and have always found the employees to be very helpful and the credit union itself to be a great value.  I like the deposit rates which tend to be higher than average and the online/mobile services which I use alot due to my travel schedule.  I wouldn't bank anywhere else.

Miserable Company
- Lucyshuman - Friday, October 28, 2011 - 3:42 AM

I can print out a page any show anyone who wants to see it that my credit card statement is already online.  I see my credit card information - the payment amount and the date due - every time i log into my account for my checking and savings information.  It's on the same page, so I can't possibly miss it.  Yet, like clockwork every month I get a generic unsigned letter from them telling me that my credit card statement will be coming in the mail.  And on the same day, the credit card statement arrives in the mail.  Yes, I get a letter telling me the statement is coming in the mail.  The generic unsigned letter tells me if I need help with anything to call the number in this letter.  The people who answer this phone never know anything and can't do anything about stopping the mail.  They give me to the phone number that is on the credit card statement.  The people who answer THAT phone tell me the mailings are not their issue and give me back to the original people who don't know anything and can't do anything.  They don't seem to get it that I already get a statement of my account online, and the statement they are sending to me doesn't contain any additional or different information that what I am already getting.  I don't want things to come in the mail.  I have repeatedly told them that, and they have repeatedly ignored me.  Why do I need a letter telling me about a statement coming in the mail that contains the same information that I already have online?  I pay online, too, through an account transfer, so somehow they have got to know the statement is there, but they seem to find it important to hold on to their right to not make any sense.