Wings Financial Credit Union

Paying Off Credit Card
- RichardsTL - Friday, November 5, 2010 - 11:00 AM

I am disappointed at how hard it is to pay off a Wings FCU credit card with a non-Wings FCU account.  I have been trying to pay off an account for several years and just recently wanted to change the account the automatic withdrawl was taken out of.  Four months later and with four months of late charges, the issue has still not been resolved.  Furthermore, even though there has been fax, email and telephone calls addressing the issue, Wings still is trying to withdrawl the money from the old account which has been closed.  I would not get a credit card from this company.  They are impossible to deal with.

Long Time Members
- gramflyer - Saturday, March 31, 2012 - 8:46 AM

We have been members of Wings since 1986 when it was  orginally Northwest Airlines Federal Credit Union.

As every company has downsides, the positives definately outweight the negatives in this company.

It's not the same as it used to be but what is nowadays?

Wings Financial
- gageis - Saturday, March 10, 2012 - 11:21 AM

Rarely do I provide any kind of on-line review for products or services.  However, when I happened upon this site and noticed a low 'rating' for Wings Financial, I felt compelled to contribute. 

I have been a member of Wings Financial since 1992, when it was simply NWAFCU.   In that time, I have had very good experiences with many of their products and services, including savings, checking, credit cards, auto loans, home equity loans, first mortgage, home refinancing, tax preparation, on-line services, CD's, and Money Market investments.  Wings has a reputation for offering among the highest returns on CD investments (often listed in the local Tribune), while offering among the lowest mortgage rates.   

I've been very satisfied with on-line baking services, and often wonder why friends actullay go to a bank in-person anymore.  When friends complain about surprising fees/penalties for using their bank's services, I'm similarly surpised because the concept seems so foreign at Wings.   It has been, frankly, a fantastic 20 years.    I look forward to my next 20 years with Wings Financial.

-C

 

 

Great Credit Union
- wingsuser - Sunday, January 22, 2012 - 1:15 PM

I've always had courteous and prompt service from the employees at Wings Financial CU whenever I've called them. And they usually offer one of the highest interest rates in the nation on CDs.  

There is only one thing I wish they did differently at their website: they only allow you to see check images for about two months.  That is not long enough!  If I need to see who a check was written to, or if I need to print the check image to prove that payment was made 3 months ago, I can't.  Come on Wings, in all other areas you give great customer service; please also do so in this regard!

Don't Get An Account, They Are Worse Than A Regular Bank!!!
- Furyhemlock - Thursday, September 8, 2011 - 1:29 AM

Part I - my Folks got a loan with Wings before we moved here to Georiga. They talked to a Loan officer who didn't make them Sign any paper work or give them any physical proff (details/information) about the Loan they had just opened. He just shooed them out the door saying that Wings would get back to them with infomation about the loan and where to get paper work. A year and a half later after we moved into our new house still there was no contact from the Loan Officer, Wings,  and still no paperwork about the loan. It didn't even show up on their online account. So School Starts for me which means I might need backup money to pay for college so my Dad and I try to get a Student loan at Wings like we did in the past. The Loan Officer in Atlanta informs my dad that he can't be the cosigner on my loan and would not explain why. So My mom calls wings and immediatly gets directed right to collections. She finds out that the loan that they never recieved any information/contact on is past due and is now Deliquint. The Collections Officer did not show any intention to help my mom even after she fully explained her situation. He was extremely rude and said irrisponsible things insinuating it was 100% our fault and we are making this up. He also called my mom a few names which would not be spoken under civilized company. After that my parents stopped using their wings account as much as they could. (as a funny note my Parents tried to get a loan at other banks and they ended up getting them, this bs deliquincy only applied to wings apparently)

Part II - Since Moving here to Atlanta from Apple Valley MN I find out that job market is terrible since I have been activly searching for a job since May with no luck. Since then my parents have been helping me pay what they can on my Wings Student Loans as well as other bills. During the Month of July they coudn't help me much and so Wings took a loan payment out of my Checking account making an over draft. Since I couldn't do anything until I got a job which I couldn't find any I had to wait until Sept.  Sept comes along and I have money that I am able to put money in my Checking accoun. As soon as I log into my Wings account to get my information for direct deposite I notice that there is only a savings account showing up in my information. That is how I  found out they closed my checking account. They didn't tell me until after I found out this way via a letter in the mail I got on the 7th of Sept telling me what I already figtured out, that Wings Closed my Checking account. They closed it on August the 19th and it took them until september to send a letting telling me of their actions.  I am livid because this could have been avioded if they had sent a curtisy letter telling me of thier intentions, that they might have to close my checking account. Instead I have to wait 12 months (one year) to open up another checking account from them. After this experince and how I was treated like a common criminal I will say this one thing. I will never go back to wings, once my loans are paid off I will write an informative letter telling them to close all my accounts and let them know that I REFUSE to do buisness with them again. That I hope that Karma will come back and bite them in the ass. That we can add Wings Finacial to the list along with Fannie Mae and Freddie Mac and all the other failed banks with crappy customer service. (funny thing in August before they closed my Account they sent me a replacment Check card since my other one expired which made me have no idea of thier intentions)

Pull My Credit Without My Authorization
- amware - Wednesday, May 23, 2012 - 5:42 PM

Wings pulled my credit 3 separate times. They had my permission to pull it once. When I called to inquire why it had been pulled the 2 other times, they could not give me an answer. I asked what I could do or to whom I could speak with to put some type of hold or something on my account with them so this wouldn't happen again and they told me there was nothing they could do. They told me I could contact the 3 credit bureau's and put a hold on my credit myself, but, there was nothing they could do on there behalf to make sure they did not pull my credit again without my permission. I of course reported them to the FTC, BBB of MN and the MN Attorney General.  I have found Topline Federal Credit Union to be a wonderful CU. They are very friendly and very helpful.

I Love My Bank!
- CindyS - Friday, May 18, 2012 - 12:17 PM

I have an auto and boat loan through Wings and absolutely love them. The interest rate is low and my payments affordable. I would recommend them to family and friends! I have received great customer service from them!!!!

Thank you Wings :)

Just Trying To Get An Online Account Set Up
- lizzie - Friday, March 11, 2011 - 7:24 PM

I have been a member with this credit union for 20 YEARS, (I joined back when it was Northwest Airlines) and I  absolutely loved it 

I am truly amazed at how very difficult they make the process of trying to set up on online account.  I have made attempts each month for the last six months.  Today I finally have all my information, and I am calling in from my home phone for help during office hours and successfully get someone on the phone. 

I was just told that they didn't have enough information about me, so they could not issue me a password over the phone, but Monday morning they will put the password in the mail.  Of course, this is after I successfully answer the security questions on my account.  And since when did mail boxes become so safe?

Really. Really? I had to ask them to repeat that.  I asked if they could email it, but no, they do not believe that emails are safe enough.  I surrender.  All I wanted to be able to do was pay my Visa online.  This is the last straw. 

Wings Financial Review
- jwils - Thursday, March 10, 2011 - 8:35 AM

I've been a member of this credit union since 1982 and have always found the employees to be very helpful and the credit union itself to be a great value.  I like the deposit rates which tend to be higher than average and the online/mobile services which I use alot due to my travel schedule.  I wouldn't bank anywhere else.

Great Service, Low Or No Fees, And Great Rates - What More Could You Want?
- dlspell - Sunday, August 19, 2012 - 3:53 PM

I've been a member of Wings since 1987.  Over the last 25 years I've had nothing but great service.  I've done ALL my banking there for the last quarter century.  Over the years I've purchased three homes and have had the same fantastic loan officer (Roxy) every time.  Where else can you build a banking relationship with an individual that will last more than a decade?

Yes, on occasion, I have had annoyances of not being able to do this or that online - but, I consider those minor when I look at the fees and  great service.  They are just hiccups, especially when I hear friends talking about their bank issues.  

Overall, I am completely satisfied and would NEVER consider moving my business. 

Wings Finan
- jam - Thursday, August 16, 2012 - 6:14 PM

Old city county credit union member. Since the take over nothing but problems. Will be reporting them to attorney general office. Unauthorized credit report hits. Account opened incorrectly rude service reps phone and online. A disaster never had any problems with ccfcu. Help looking for NeW bank asap.

Rude Customer Service
- Adi - Wednesday, May 23, 2012 - 10:07 AM

I think the regular banking service members are good, but working with their loan representatives, especially over the phone is absolutely horrendous. Extremely rude, cut and have an attitude that they are superior to you, even when they make a mistake. Their rates are good, but honestly, not worth it.

Miserable Company
- Lucyshuman - Friday, October 28, 2011 - 3:42 AM

I can print out a page any show anyone who wants to see it that my credit card statement is already online.  I see my credit card information - the payment amount and the date due - every time i log into my account for my checking and savings information.  It's on the same page, so I can't possibly miss it.  Yet, like clockwork every month I get a generic unsigned letter from them telling me that my credit card statement will be coming in the mail.  And on the same day, the credit card statement arrives in the mail.  Yes, I get a letter telling me the statement is coming in the mail.  The generic unsigned letter tells me if I need help with anything to call the number in this letter.  The people who answer this phone never know anything and can't do anything about stopping the mail.  They give me to the phone number that is on the credit card statement.  The people who answer THAT phone tell me the mailings are not their issue and give me back to the original people who don't know anything and can't do anything.  They don't seem to get it that I already get a statement of my account online, and the statement they are sending to me doesn't contain any additional or different information that what I am already getting.  I don't want things to come in the mail.  I have repeatedly told them that, and they have repeatedly ignored me.  Why do I need a letter telling me about a statement coming in the mail that contains the same information that I already have online?  I pay online, too, through an account transfer, so somehow they have got to know the statement is there, but they seem to find it important to hold on to their right to not make any sense.

Wings Is Awful!
- nwaflyer - Tuesday, May 22, 2012 - 3:49 PM

It is unfortunate this site's minimum rating is one star, because Wings doesn't even deserve that.   Dealing with their institution has been a hassle from day one.  I was sold on them because their rep in my FA training class said their online tools are so great you don't have to live near a branch.  What a joke.  Their remote deposit is down half the time, the overdraft protection rarely works properly and they charge a ton of fees for things that are their mistakes.  When visiting a branch, the staff is snooty and unhelpful.  I have since taken my business elsewhere and it was the best decision I ever made.

Horrible Loan Department
- ronjones - Monday, January 21, 2013 - 4:26 PM

Don't fall 1 month behind otherwise they will start the repossession process for your car. Really, 1 month behind and you start the repossession process?????? Ridiculous. I ask to set up a payment plan that will catch me up on 1 month past due plus the payment due the next month on the first of the next month and they refuse. So rude. Even though they have good rates their customer service is horrible. Loan Rep Amanda Scott is the worst one.