Info on VirtualBank Money Market Account Referrals

For those who requested a VirtualBank referral or those who would like to send one, I just learned from a VB customer service representative that the VB referral system is temporarily down. They are doing some type of upgrades, and the referral system should be back sometime this week with the same rules.

The referral system went down last Friday. When I tried to send a referral, the system responded with the message "The System is currently unable to process your request. Please try again later." Since it was late Friday before a long weekend when I experienced this, I wasn't able to reach a VB rep until early Tuesday morning. I called back this morning and was told that it's temporarily down. I was assured that the program would be back up with the same rules as before.

I have to admit this doesn't help build confidence in VB. One good thing to note is that for both times I called, I was able to get through to a rep in less than a minute. I've also had good experience with VB when I have sent emails both before and after I opened an account. The email replies sometimes take a few days, but they have always replied.

So for those who requested a referral, sorry for the delay. If you would like to know more about VirtualBank, my experiences with VB or if you are interested in a referral, please refer to this previous post.