According to the email, they're just performing due diligence in support of the USA Patriot Act. It does seem strange since other banks haven't done similar checks. At least I haven't heard about other banks doing this.
What is making many readers angry is the threat to place their accounts on hold if no reply is received within 30 days. As one reader mentioned, what happens if the email is missed because it gets filtered as spam? With so much spam out there, it may be easily overlooked even if it's not filtered. Also, a reader noted that the email requests the customer to reply to an email address that's different than the "from" address. So what happens if the customer just hits the reply button and sends the email to the wrong address?
You have to wonder why this is being done now and not during or soon after the application. There are worries that this might be used to keep people's deposits at the bank after the promo. I doubt that's the case, but it is something to consider.
Here's the FNBO Direct email that a reader sent to me. Note, I've removed the FNBO Direct email address so that spam robots don't pick it up.
As part of your initial application, we did not receive information regarding your current employer, occupation or position. In many cases, this is because you have a status of retired, unemployed or self-employed. We are updating our records as part of our on-going due diligence to be compliant with our standards to support the USA Patriot Act.
Please provide us with your previous employer, occupation and position by sending an email with this information to [email address removed]. If this information is not received within 30 days, a hold will be placed on your account(s), restricting all deposits and withdrawals to the account(s). Your immediate attention to this matter is appreciated.
If you wish to discuss this further, please send an email to [email address removed] or call 877-370-3707. Please reference your FNBO Direct account number displayed at the top of this page when you contact us.
Thank you for choosing FNBO Direct for your Online Savings Account.
FNBO Direct Customer Service
I thought this would be a good time for another poll. Have you received this email? And if you have received it, did you include an employer in the application?
To view the results without voting, here's the link to the results.
For a summary of the FNBO Direct savings account and the 6% promotion, please see my FNBO Direct account overview or for all of my previous FNBO Direct posts, please see this page.