Dedicated to Deposits: Deals, Data, and Discussion

FNBO Direct Employment History Requests and Worries of Account Holds

POSTED ON BY

FNBO Direct
Several readers have asked about an email being sent by FNBO Direct regarding verification of past employement. Below is what readers have sent to me. Since I included my employer in the application, I guess that's why I haven't received this request. Those who entered their employment status in the application as retired, unemployed or self-employed may be getting this email.

According to the email, they're just performing due diligence in support of the USA Patriot Act. It does seem strange since other banks haven't done similar checks. At least I haven't heard about other banks doing this.

What is making many readers angry is the threat to place their accounts on hold if no reply is received within 30 days. As one reader mentioned, what happens if the email is missed because it gets filtered as spam? With so much spam out there, it may be easily overlooked even if it's not filtered. Also, a reader noted that the email requests the customer to reply to an email address that's different than the "from" address. So what happens if the customer just hits the reply button and sends the email to the wrong address?

You have to wonder why this is being done now and not during or soon after the application. There are worries that this might be used to keep people's deposits at the bank after the promo. I doubt that's the case, but it is something to consider.

Here's the FNBO Direct email that a reader sent to me. Note, I've removed the FNBO Direct email address so that spam robots don't pick it up.
As part of your initial application, we did not receive information regarding your current employer, occupation or position. In many cases, this is because you have a status of retired, unemployed or self-employed. We are updating our records as part of our on-going due diligence to be compliant with our standards to support the USA Patriot Act.

Please provide us with your previous employer, occupation and position by sending an email with this information to [email address removed]. If this information is not received within 30 days, a hold will be placed on your account(s), restricting all deposits and withdrawals to the account(s). Your immediate attention to this matter is appreciated.

If you wish to discuss this further, please send an email to [email address removed] or call 877-370-3707. Please reference your FNBO Direct account number displayed at the top of this page when you contact us.

Thank you for choosing FNBO Direct for your Online Savings Account.

FNBO Direct Customer Service

I thought this would be a good time for another poll. Have you received this email? And if you have received it, did you include an employer in the application?

Create polls and vote for free. dPolls.com

To view the results without voting, here's the link to the results.

For a summary of the FNBO Direct savings account and the 6% promotion, please see my FNBO Direct account overview or for all of my previous FNBO Direct posts, please see this page.

  Tags: FNBO Direct, savings account

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Comments
64 Comments.
Comment #1 by Anonymous posted on
Anonymous
I got this letter a few months ago and ****ed at them to no avail. If you go to the first national bank of omaha website it even says that they will not send out emails asking you for any information. When I mentioned this to the supervisor he said I was being to picky. Kind of hypocritical if you ask me considering banks wont call themselves picky if you neglect to read your terms and conditions.

1
Comment #2 by Anonymous posted on
Anonymous
I received 2 e-mails to tell them of my employment history. Do I reply twice or
one reply is sufficient to satisfy the Patriot Act? Now
I have done one reply but I have two threats that my account will be frozen.

1
Comment #3 by Anonymous posted on
Anonymous
I got the same email too.
I clicked on full header to view the email to be sure that it wasn't a fake email that sent by someone else.

Can any smart computer sci major student tell me what the
Reply-to: mail.W7TH0517D579EAF5574D8310710330
@email.fnbodirect.com meant?

1
Comment #4 by Anonymous posted on
Anonymous
I deleted my e-mail from FNBO
I thought it was a SPAM...
Now what do I do?

1
Comment #5 by Anonymous posted on
Anonymous
Wait 'til Sept. 28th, they will think of something to deny withdrawal
of our money...
I'm pulling out my money now.

1
Comment #6 by Anonymous posted on
Anonymous
I specified 'retired' on my application and have not received any letter. When I called and mentioned that I have heard several customers complained about having received this letter, I was told that unless the initial credit check during the application check indicating some "security risks" (not sure what would qualify as such), that further action would not be taken. Whether or not this is true I don't know.

1
Comment #7 by Anonymous posted on
Anonymous
My negative reaction to their e-mail is based on the fact other banks do NOT request this information. I have relationships, either active or now closed, with more than twenty other banks since the Patriot Act was passed. Not once have I been asked for this information. So this FNBO request is total BS. I plan to close down my relationship with FNBO because of this, so long as I can do so without harm to myself. Using the deal now at Umbrella, I will shift funds there leaving only a dollar at FNBO. This to keep the account open and get a look at their post-September interest rate. They are welcome to freeze my dollar. If their rate post-September is sufficiently attractive I will be forced to give them my personal information in order to deposit more funds into my account. Also this important point: I spoke with an FNBO rep. When they freeze your account it does not, it does _NOT_ mean you cannot close the account and receive your funds. Once your account is frozen, you have two options: 1. Knuckle under to their ridiculous demand for personal information or, 2. Close your account, with all account proceeds being sent to you. They will not freeze your account and confiscate your money - - which may be the only positive thing that can be said for this sorry excuse for a bank. These people are so astonishingly bush league, it transcends the imagination.

1
Comment #8 by Punny Money (anonymous) posted on
Punny Money
I have a joint account, and my wife received the e-mail because she is still a student. If they attempt to place a hold on our account over this, they'll have a lawsuit for my account balance (and then some) the day after they try it.

1
Comment #9 by Anonymous posted on
Anonymous
I did not receive this email, or any other email asking for further information. Instead, I received the email which said something like "thank you for supplying your information pursuant to our due diligence request."
??

1
Comment #10 by Anonymous posted on
Anonymous
FNBO thinks we are all criminal laundering money.
I will never trust such bank.
They have no right to use strong arm approach and force us to comply or else pay a consequence. They can not freeze account without informing you of the probable cause for such action. Unsecured e-mail reply is against all norms to collect private information of their customers. Stay away from such banks.

1
Comment #11 by Anonymous posted on
Anonymous
I think that people who did not receive the e-mail may be targeted and their account frozen as an excuse for not being in compliance with the Patriot Act. Watch out this bank very close and don't let your guard on your money for a moment. I would call them and let them know my dissatisfaction of their acts.

1
Comment #12 by Anonymous posted on
Anonymous
I got the email requesting employment information because I entered Retired in the application. When I got the email I called them to protest and they said that it is open to the banks as to how they interpret the Patriot Act clause of requiring banks to "Know your Depositors". They said that this is how they determined to comply with that clause of the Patriot Act. I protested saying that they had no right to that information. The only options I was given were to transfer the money out of the account before the 30 days or that they would close the account and mail me a check, which of course means that you lose at least a week of interest on your money while you wait for the mail. I would not do business with this bank again.

1
Comment #13 by Anonymous posted on
Anonymous
I opened my account in May and reported being self-employed. I never got the email. However, last week when a wire transfer in was not credited promptly, I called to inquire. I was told that the deposit was being held because a hold had been placed on my account. When I asked why, they said I had been sent the email and had failed to reply. Needless to say, I was incredulous. I again told them that I hadn't received the email and I asked when, if ever, they were going to report this alleged "hold" to me. I did not get satisfactory answers, but the "hold" was lifted. Not good. I am dubious about all of this and, at a minimum, there should have been an email warning that a "hold" would be imposed in, say, 10 days, if no reply were forthcoming. Certainly, I am now less inclined to do business with FNBO after 9/28 than I would otherwise have been.

1
Comment #14 by Anonymous posted on
Anonymous
Regarding the anon's comment on account freezing does not mean that you cannot close the account and withdraw the balance, that's good to know although this is not any definition of 'account freezing' that I know of since I've always thought 'freezing' means exactly that you cannot touch the funds.

1
Comment #15 by Anonymous posted on
Anonymous
I got the letter but did not have the luxury of 30 days' notice. Instead, it said a hold has been immediately placed and will be lifted only upon receipt of the missing employment info.

If they want the info, why threaten? Why not just ask?

1
Comment #16 by mk (anonymous) posted on
mk
Called FNBO and CSR said that they are sending that e-mail only to those who put down "retired" or "unemployed" on their application.

1
Comment #17 by Anonymous posted on
Anonymous
This bank is going to have to be watched very, very closely. It's a shame for them to be so unaware of industry norms. Perhaps that's the price they pay for basing their business in Omaha. Whatever might be their problem, it's just not worth having to deal with their strange ways. The extra interest does not compensate us for this. We all live in the USA. The potentates at FNBO Direct are entitled to behave like morons. We are entitled to take our banking business elsewhere. And that's exactly what I intend to do. It is not possible to know, with these people, what their next idiotic thought or action affecting us might be.

1
Comment #18 by Anonymous posted on
Anonymous
High rate promos and teaser rates are often scams.

AmTrustDirect also pulled fast ones on me trying to steal money. It was 100% FRAUD. I got my money out of there. I have confirmation of a rep saying they are processing my account for closure and so if I ever am charged for an open account, I now have legal grounds to sue.

People should NOT BE SHOPPING FOR HIGH TEASER RATES. All the banks who offer the high rates are seeing a huge influx of customers move money around at the drop of a hat and they are trying to counter these measures and are pulling hard and stronger.

These tactics IMHO violate rights because WE ARE NOT SUPPOSED TO EVER GIVE PERSONAL INFO OVER EMAIL. And the FBNO website says this EXCLUSIVELY.

I would NOT RESPOND to the information request in the first place. If they place holds on thousands of accounts it will be GROUNDS for a CLASS ACTION LAWSUIT which will cost them dearly.

So I am recommending that everyone NOT FULLFILL THIS REQUEST! If you do get funds placed on hold, there are enough people on here to justify a LAWSUIT in a court of law . Funds will NOT BE DENIED!

An FYI: Dont rate swap anymore. It is NOT WORTH IT. Use the highest rate LOCAL BANK so you have access to a manager directly.

1
Comment #19 by Anonymous posted on
Anonymous
FNBO email 01: Pl provide us, the length of your middle finger
customer reply: Why do you need this?
FNBO reply: as a part of Patriatic Act 21, we do need to maintain the IDENTITY of the customer, we will use your middle finger statastics if we need it :-)
Customer: Holy Crap!! where am I living now?? US??

FNBO Email 02: Please provide us the size and the flavor of your underwear
Customer: Why do you need this?
FNBO reply: as a part of Patriatic Act 21, we do need to maintain the IDENTITY of the customer, we will use your underwear size and ots smell to Identify you if we need it :-)
Customer: I never wear the underwear
FNBO reply: Then your account will be on hold till you wear your underwear and supply the color and its smell to us..
Customer: I better die right now..

I had this FNBO junk emails and replies at very first day of my account opening,I just dumped them into a trash bin, they wired back my fund and I am happy with the 6% local rewards checking account..

They are kids.. they want to learn walking with our and our money help.. just break their legs and phsh them to the corner and walk away.. if any one is still having fun with FNBO, you will get this junk till you close your account...
Happy emailing FNBO...

1
Comment #20 by Anonymous posted on
Anonymous
I got my account frozen a while back.

They were claiming that I didn't respond to their Due Diligence email. I've never received such an email.

The only thing I've received was the following:

"Thank you for your response to our recent inquiry, and for helping us meet our standards to support the USA Patriot Act. No additional information is needed from you at this time."

Since I've never received any request, I was surprised by their response to an email I've never sent. Anyway, everything seemed to be fine. Later, they claimed I didn't comply with their request and therefore froze my account.

They never bothered to apologize and ignored my request to tell me what was going on. The error was on their part. Still, no personal email or anything. Just their standard crap, which I don't trust since one day they said everything was fine and next thing I know they locked my account.

Seems like the concerns about FNBO were justified after all. I'm done with FNBO...

1
Comment #21 by Anonymous posted on
Anonymous
FNBO Froze my account without even sending me an email... not impressed...

1
Comment #22 by Anonymous posted on
Anonymous
Based on the poll result, it seems that the majority of the participant didn't receive the e-mail in question. I specified 'retired' on the application and haven't receive any request for employment infor. This e-mail did seem overboard but so is the comment that promo rates are teasers and scams. All the banks that I've parked my funds with, paid the interests as advertised and if the rate ends when they said it will end, it's not a scam.

1
Comment #23 by Rick (anonymous) posted on
Rick
I also did not receive an email; my first notice of this situation was, as another poster mentioned, that my account was not promptly credited for a completed transfer. I called and they told me they had sent an email and that I had failed to respond so a hold was placed on my account. It took me 4 calls (each of which said the problem would be fixed within an hour). I provided my employment information every time. Eventually they found a supervisor who removed the hold. The hold was then reinstated the next day, then mysteriously removed again later.

The bigger problem is that before this whole hold fiasco began, I had initiated a transfer into FNBO of nearly $14,000. Several other transfers failed and said "funds returned", but the $14k transfer was never credited to my account even though the money was withdrawn and the transfer is, according to FNBO's website, complete.

I called again today and after more than 20 minutes on hold, they said they had opened a "tech support ticket" and that they would call or email me. They had no idea what was wrong or how long this would take to fix.

I will never do business with these idiots again. Any advice would be appreciated.

1
Comment #24 by Anonymous posted on
Anonymous
Does anyone who frequent both this website and FWF pick up this common theme or am I reading too much into this insanity but aren't there not a good number of posts stating that FNBO is not processing their deposits rather than witholding their withdrawals? I don't know what's going on with this bank but doesn't its inclination of refusing funds rather than witholding them reassuaring the present customers somewhat????

1
Comment #25 by Anonymous posted on
Anonymous
I have nothing nice to say about FNBO. I closed my account of over $100,000 and would NEVER again deal with these CRIMINALS! Their game is not only to make it difficult to take your money out by putting holds and suspending your account but also extenting the elapsed time between withdrawing the money from your account and putting it into your linked account. You will loose 4 to 5 days of interest and they will pocket it. They have lied to me repeatedly...do NOT deal with them!

1
Comment #26 by Anonymous posted on
Anonymous
This is what I get whenever I press on user profile or to transfer money:
" Unfortunately, we are experiencing technical difficulties at this time. We apologize for any inconvenience this may cause you. Please try to access the site again later or call Customer Service for assistance."

It has been on for the last 3 days....CSR is clueless of why....Anybody else gets this message.

1
Comment #27 by Maybe4less (anonymous) posted on
Maybe4less
I had the same problem as others where I found my account was frozen without ever getting an email. I called them about it and they promptly removed the hold.

1
Comment #28 by Doug (anonymous) posted on
Doug
I got the weird "thanks for your reply, no more info is needed" email in June, then a month later, BAM!

They sent me an email saying my acct is frozen til they get my employment info. I sent them the info that day. I also tried a transfer that same day, which worked.

Today, over 2 weeks after I sent the info, I got an email similar to the one in June. I hope the nightmare is over! Just to check, I requested a small transfer this evening, which is scheduled for completion on Tuesday.

1
Comment #29 by Anonymous posted on
Anonymous
I tried to open this account when it first was mentioned. I REFUSED to provide the depth of info they required as it has NEVER been asked when opening any savings/checking/CD accounts either local or on-line.

All I have been asked for is my drivers license number & soc.

Why do they need to know:
Where I am employed
Where the transfer $$ comes from
......

1
Comment #30 by Anonymous posted on
Anonymous
I'm very nearly out. My trial deposits at my safe refuge bank were received early today. I will be so happy to be out of FNBO Direct. I'm not smart enough to know what stunt they will pull next. They are not like any bank, B&M or on-line, I have dealt with in the past. It is absolutely not worth the hassle and especially, it is not worth the uncertainty. FNBO is in their own little world with their own wacky and unpredictable rules. I do not want to share their world one day longer. Naked threats to freeze accounts good God; who ever heard of such a thing in the United States of America. The people running FNBO Direct are certifiable. Soon they will be visible to me only in my rear view mirror.

1
Comment #31 by Anonymous posted on
Anonymous
Does anyone know how they credit interest? If I pull money out before they credit the interest at the end of the month, will I look the interest I earned for having my money there for the first part of the month?

1
Comment #32 by Anonymous posted on
Anonymous
Sorry, "lose" not "look".

1
Comment #33 by daysha (anonymous) posted on
daysha
I don't know if they will give you August interest if you bail now-- but there's a sure fire way to get your money. Leave $1 in the account and then you'll get your interest on your money- then remove all of the money Sept 1st.

1
Comment #34 by Anonymous posted on
Anonymous
This is absolutely ridiculous -- I'm going to lose two weeks of interest on my paychecks.

No notification, no sorry, no nothing.

Umbrella bank here I come.

1
Comment #35 by Anonymous posted on
Anonymous
There is a survey for customers now. Do you all think that the recent flurry of either complaints or withdrawal of funds has anything to do with it? hmm maybe just coincidence. My feedbacks:
"Continue offering competitive HY savings accounts beyond promotional period. There are 6% CDs, savings, reward checking accounts (new trend, countless banks are offering them now) elsewhere if rate is lower than 6% come september.

1) More timely response to e-mail inquiries (same day or 1 day)
2) Faster ACH transfer time (some institutions offer same day or only 1 day lag time)
3) No personal experience with it but do not understand this need for invasive questions about employment information along with threat to freeze accounts if not provide ie. how is that helping to protect our funds? There is a great deal of outrage and irritation over this issue on various internet financial forums and blogs causing concerns even with those not subjecting to it."

1
Comment #36 by Anonymous posted on
Anonymous
I got an email from them today. Subject: "Due Diligence 2nd Request" though this is the first email I got from them. Email said that my account has been placed on hold. I initiated a transfer of all $50K out of FNBODirect today. It seems like its getting processed, and hopefully will show up in my linked account next week. Never again going to FNBODirect.

1
Comment #37 by bkbk (anonymous) posted on
bkbk
I got this email from them today (10 August). The subject was: "Due Dilligence 2nd Request". I was baffled because I keep all of my banking emails, and this was absolutely the first email I got from them.

Also, I looked on FNBOdirect.com and saw that emails from FNBO will ONLY come from one of two email addresses; the email I got was from email@email.fnbodirect.com, which is not one of the confirmed email addresses. I thought this might be a scam, so I tried calling FNBO. But repeated attempts to call got me cut off each time. When I tried the "open account" option on the phone, I was kept waiting for 20 minutes until I got tired of hearing the advertisement over and over and hung up. I immediately withdrew all my funds, and I hope that despite being told in the email that my assets are frozen, that it goes through.

This step by FNBO is so bizzare! I feel like I'm in the book big brother! Will they ask me for my any political/charitable contributions I've made, or along that nature? I'm going back to ING or Emigrantdirect.

1
Comment #38 by Anonymous posted on
Anonymous
The exact same thing happen to me as well. I got an email with the subject of "Due Diligence 2nd Request" even though I have never received the 1st request. On top of that, this email came just a few hours after I answer the survey email.

I am also 100% sure that I entered my employment information when I filled the application. I have a copy to prove it.

I am also having trouble getting through to FNBO using the phone.

Does anyone have any luck reach them through the phone?

1
Comment #39 by ProfessorB (anonymous) posted on
ProfessorB
Like the most recent commentator, I got an email with the subject of "Due Diligence 2nd Request" even though I never received the 1st request. That email came just a few hours after I got the survey email and completed the survey. On top of that, I can't get through on the phone. I'm ready to take out all but $1.

1
Comment #40 by Anonymous posted on
Anonymous
I received the email today, at first I thought it was another fake email, but there was indeed my account number and the phone number and email address do belong to FNBO. I already provided my information when I opened the account, and I am not going to provide it to them again. I am done with this sinister bank and I am withdrawing all my money except $1 for good before too late.

1
Comment #41 by bkbk (anonymous) posted on
bkbk
It is so offensive. If they want information, require it at signup upfront and I will determine at that point if I wish to provide it. Don't open my account, let me deposit money, then hold my money at gunpoint while more information is demanded. If my money doesn't transfer out, I don't know who to go to, but I might have to contact my state Attorney General.

1
Comment #42 by Anonymous posted on
Anonymous
Maybe they are finding that 6% is too high a rate to pay, so they want us to withdraw our money?

1
Comment #43 by Anonymous posted on
Anonymous
I also recieved the Due Dilligence 2nd request today, stating that my account has been placed on hold...heres the kicker...my account hasn't even been open one week, let alone 30 days. I called customer service, got the same cut offs as mentioned above for all options but option 1 (6% promotion info). I waited about 20 mins or so and then was connected. A woman came on and just started talking, didn't even ask if I had an account. She said "If this is about the Due Dilligence e-mail it was sent to you in error so please disregard it." Then I asked if my account was on hold as the e-mail stated, and she told me that it was not and repeated that the e-mailing was a mistake.

I'm gonna give them til next week to sort things out, then I am withdrawing my funds.

1
Comment #44 by john doe (anonymous) posted on
john doe
I just received an email stating that my account had been frozen. I never received a prior warning. When I called their main customers service number (877-370-3707) to inquire I received the normal prompt and menu for FNBO. I navigated to the technical support menu (selection number 3) and was placed on a queue. Shortly thereafter I received an automated message stating “Thank you for calling. This number is not in service at this time” and the call was disconnected. Perplexed and concerned I called back immediately only to receive a different, but similarly discouraging automated message from FNBO customer service; “We are unable to connect your call please hang up and try again”. Take into consideration that this was the message I received from FNBO after I heard their opening prompt and after I selected tech support form their menu. I do not know what issue is preventing FNBO from taking my call, but what is for certain is my new mistrust in the company.

1
Comment #45 by goldsheet (Bob) (anonymous) posted on
goldsheet (Bob)
Received email today and it is different than one you originally posted. It states hold has already been put on account and will get closed in 30 days if information is not provided .

"Due to the importance of the USA Patriot Act, we have placed a hold on your account(s) until we can document this information for our records. No deposits or withdrawals can be made through your account(s) until we receive this information. We will release the hold upon receipt of this information."

"Please provide us with your previous employer, occupation and position by sending an email with this information to fulfillment@fnbodirect.com. If this information is not received within 30 days, the account(s) may be closed. Your immediate attention to this matter is appreciated."

1
Comment #46 by Anonymous posted on
Anonymous
Call the Senator from Nebraska. If there are enough calls they might have to do something.

Tel: (402) 391-3411

I just called. She said to call my bank. I told her I can't get them on the line. If we call and email enough they can do something.

1
Comment #47 by Anonymous posted on
Anonymous
If they are unable to forecast their financial models correctly, that incompetence alone should make people leery about using them.

1
Comment #48 by Medhavi (anonymous) posted on
Medhavi
Got the same email a few minutes after filling out their survey. I finally got through their telephone system(25 minute hold) and the representative said the email was sent in error all people who got it. I have little patience with banks that make a big error like this and expect you to find out on your own. I have withdrawn all my funds and am done with this bank.

1
Comment #49 by Anonymous posted on
Anonymous
Can anybody else confirm if they were able to get through to someone at FNBO and determine if the email was a mistake? I've been on hold with them for about 30 minutes now and have yet to speak to anybody. I also never received the first warning email and just today was told that my account was on hold. This is ridiculous.

1
Comment #50 by Anonymous posted on
Anonymous
I have to agree. 6% is nice, but if they made an error like this, which quite honestly scared me since I have almost all my money with FNBO, what other errors might they make in the future? Will they accidentally transfer my money to someone elses' account? With as much choice in banking institution as we have today, why should we put up with it?

1
Comment #51 by Anonymous posted on
Anonymous
Wihtout waiting a second I transfered my ENTIRE balance out of my FNBO Direct account.

I did so for these reasons.

I protect my own privacy. FNBO has no need to know where I work, my title etc. etc.

If it was truly a concern of the Government where I worked Im sure they would have no problem finding out. Its not required info in regards to the Patriot Act.

Their threat to deny me access to my own money because I wouldnt provide this info was in my minx rude and unethical.

Any company that makes an error on that magnitude should not be trusted. Its been an ongoing error and yet there is no mention from them on their site about it - there haven't even been emails correcting the issue.

Sure its 6%, but there are loads of other places that give comparable rates - I'll throw my FNBO balance into an account with 5.5% just for piece of mind.

1
Comment #52 by Anonymous posted on
Anonymous
I just got this email:

Re: FNBO Direct account number ending in xxxx

Dear [snip],

Please disregard the email sent on August 10, 2007, with the subject line: Due Diligence 2nd Request. This email was sent in error and we apologize for the confusion it has caused. If Due Diligence information is required, you will receive a follow-up email. Again we apologize for this inconvenience.

If you have any questions, please send an email to fulfillment@fnbodirect.com or call 877-370-3707. Please reference your FNBO Direct account number when you contact us.

Thank you for choosing FNBO Direct for your Online Savings Account.

Sincerely,
FNBO Direct Customer Service

1
Comment #53 by Anonymous posted on
Anonymous
The response email they sent is too little too late. My money is out and would suggest everyone else take it out as well, ASAP. When I called them 3 weeks ago to ensure there would be no hitches when transferring all my money on Sept 28th, they would not clearly say that a hold would not be placed. Double speak, long waits on hold, and frequent errors.

1
Comment #54 by bkbk (anonymous) posted on
bkbk
I just got the email retracting the earlier email. But this has seriously shaken my confidence in FNBO. I am 100% certain the first email WAS NOT a mistake as they claim. Rather, FNBO didn't anticipate how their demand for personal informational would generate so much blowback.

I withdrew all of my funds immediately after the first email, and the second email does nothing to change my mind. Especially when the retraction contains this line: "If Due Diligence information is required, you will receive a follow-up email". This shows that they might consider such a stunt in the future!

1
Comment #55 by Anonymous posted on
Anonymous
FNBO transfer funds seems to be down at the moment. "Bank run"?

1
Comment #56 by Anonymous posted on
Anonymous
wow! They froze my account for the second time, without any notice. This "bank" is unbelievable.

I've responded after the first freeze and everything seemed to be fine. Now they are doing it again. All I receive from them are 2 types emails.

1) "Everything is fine. Don't do anything"
2) "We froze your account"

Usually, the "Account frozen" email arrives a few days after I receive the "Everything is fine" email.

This time, I won't follow up.
I'm closing my account.

1
Comment #57 by Anonymous posted on
Anonymous
Now I get an e-mail ......



Please disregard the email sent on August 10, 2007, with the subject line: Due Diligence 2nd Request. This email was sent in error and we apologize for the confusion it has caused. If Due Diligence information is required, you will receive a follow-up email. Again we apologize for this inconvenience.

If you have any questions, please send an email to fulfillment@fnbodirect.com or call 877-370-3707. Please reference your FNBO Direct account number when you contact us.

Thank you for choosing FNBO Direct for your Online Savings Account.

Sincerely,
FNBO Direct Customer Service

1
Comment #58 by Anonymous posted on
Anonymous
now when you call FNBO the first phone message you hear is ... disregard the e-mail about Due Diligence

This is after I sent in a transfer request to withdrawl all but $1

Any opinions on whether to cancel the transfer or not ?

1
Comment #59 by Anonymous posted on
Anonymous
I was wondering if I should cancel my transfer too, but I think it's unsafe to keep money in FNBO if they make "mistakes" like this. Ane like a previous post, I doubt this was really a mistake. They probably just weren't prepared for the angry reaction of this stunt.

1
Comment #60 by Anonymous posted on
Anonymous
Is there any connection to what is happening in the market ?




http://news.yahoo.com/s/nm/20070810/bs_nm/usa_fed_dc;_ylt=AjJ_BGVgUxzk_sgk9Iw5Hjas0NUE

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Comment #61 by Anonymous posted on
Anonymous
I also withdrew all of my money before I know it was sent in error. (I tried calling the number and was placed on hold for over 30 mins before giving up). After finding out the error, I just decided to cancel the transfer and keep my money in FBNO. This is the first problem I had with them and its hard to say no to the 6% rate at this time. Also, even though this is an online account, it is still FDIC insured if the bank is forced to close so it still seems safe to me, except I now have more caution towards them.

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Comment #62 by Anonymous posted on
Anonymous
Now there web page has an apology




https://www.fnbodirect.com/01d/html/en/

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Comment #63 by Anonymous posted on
Anonymous
FWIW …

I had given my employment information while completing the application.

I received both the due diligence letter this morning AND an apology a few hours later for the confusion that it unnecessarily caused.

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Comment #64 by Anonymous posted on
Anonymous
Everyone needs to file complaints with the bank regulatory agency (I don't know which one that is at the time of this posting but will find out). Also, file complaints with the Better Business Bureau (www.bbb.org).

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