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FNBO Direct Sends Out Customer Surveys

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FNBO Direct
FNBO Direct just sent out customer surveys. I received mine at 7:00am EDT this morning. Several other readers have reported receiving them so I assume they're being sent to all customers. Here's your chance to let FNBO Direct know how you feel.

One of the the questions was what interest rate change would prompt you to switch online savings accounts. I selected the smallest (0.10%). I have a feeling they're trying to decide what the post promo rate should be. I'm sure they hope they can keep deposits if they can be close to the leaders. Hopefully, the 0.10% will encourage them to stay very close to the savings account leaders.

The last question was "How can FNBO Direct better serve you? Please explain:". I listed the following:
  • Reduce the ACH transfer delays. Currently, 2 to 4 days of interest is loss on transfers. This is above average for online banks.
  • Maintain leadership in savings account interest rates
  • Replies to email questions taking too long. My last email inquiry took 5 business days to receive a reply.
  • Improve online message system so replies can be kept secure and you don't have to send important messages in emails that can be confused with spam
  • Requests for employment history and warnings of account holds are worrisome and NOT typical of online banking industry.

For a summary of the FNBO Direct savings account and the 6% promotion, please see my FNBO Direct account overview or for all of my previous FNBO Direct posts, please see this page.

  Tags: FNBO Direct, savings account

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Comments
98 Comments.
Comment #1 by Goldie (anonymous) posted on
Goldie
I would like to be able to sign up a beneficiary. I dont understand why they have no POD.

1
Comment #2 by Terry (anonymous) posted on
Terry
I just completed the survey and my concerns were the same as banking guy.Please take a few minutes and complete this survey...They may ignore us, but at least it is an opportunity to voice our opinions.

1
Comment #3 by Anonymous posted on
Anonymous
Banking Guy, you really cover all the high points. I gave similar feedbacks as well. Disturbing to hear that now e-mail took 5 days for response. When I first opened the account some months back, my e-mail inquiry took 3 days for response. I first received the automatic reply stating that due to heavy response to the promotion the actual response may take longer than usual. Now that excuse no longer applies, it's worrisome that it takes even longer.
As wire transfer requests need to be made thru e-mail instead of via a phone call, yet another non-standard banking practice, this is unacceptable IMO.

1
Comment #4 by Doug (anonymous) posted on
Doug
If you use Google Mail, and you didn't get the survey invitation this morning, check your spam box! That is where I found mine.

1
Comment #6 by Anonymous posted on
Anonymous
I filled similar survey and
ask for more linked accounts
and not to drop the rate if they want my business.
I also complained about personal info sent over unsecured e-mail is not up to security standards.

1
Comment #7 by Anonymous posted on
Anonymous
I wondered on the question of "what interest rate would keep you with us" and choose the .75% because I remembered the earlier rate of 5.25%. (maybe I should have marked .10%) I have a money market account that I have had for years and I will go back to if FNBO rate is not competitive. Thanks Banking Guy!

1
Comment #8 by Anonymous posted on
Anonymous
I let them have it. I can't believe that they would go around randomly freezing people's accounts. It's been a major hassle dealing with my employer to get this mess straightened out. All I got was the "no further info needed at this time" email...

I think I'll look into UmbrellaBank.

1
Comment #9 by Anonymous posted on
Anonymous
FNBO is trying my patience. Remember the first employment verification request (and hold threat)? Apparently they do not check their email as I replied to the first email and got a 'Due Diligence 2nd Request' email today (I replied the same day they mailed these - both times).

"As part of your initial application, we did not receive information regarding your current employer, occupation or position. In many cases, this is because you have a status of retired, unemployed or self-employed. We are updating our records as part of our on-going due diligence to be compliant with our standards to support the USA Patriot Act.

Due to the importance of the USA Patriot Act, we have placed a hold on your account(s) until we can document this information for our records. No deposits or withdrawals can be made through your account(s) until we receive this information. We will release the hold upon receipt of this information.

Please provide us with your previous employer, occupation and position by sending an email with this information to fulfillment@fnbodirect.com. If this information is not received within 30 days, the account(s) may be closed. Your immediate attention to this matter is appreciated.

If you wish to discuss this further, please send an email to fulfillment@fnbodirect.com or call 877-370-3707. Please reference your FNBO Direct account number displayed at the top of this page when you contact us.

Thank you for choosing FNBO Direct for your Online Savings Account. "

1
Comment #10 by Anonymous posted on
Anonymous
I should make this more clear:FNBO froze/placed a hold on my account and threatened to close it EVEN THOUGH I provided them with the employment info after the first email (2 weeks? ago). I'll be switching soon.

1
Comment #11 by Anonymous posted on
Anonymous
Banking Guy get this: I got the survey and was going to reply with the same issues you had. While in the survey, I got an e-mail from FNBO with the subject header "Due Diligence 2nd Request." The e-mail goes on about freezing the acount, etc. But the kicker is when I filled out the application form, I told them I was EMPLOYED and gave them all the information they needed. And there was no first request e-mail. There is really something wrong with this bank. I was going to wait until the end of the month to take advantage of NFCU's promotional CD, but looks like I'll be heading there sooner. Bye bye FNBO and good riddance.

1
Comment #12 by Anonymous posted on
Anonymous
I'm guessing System Error... if not, I am going straight to FNBO HQ a few blocks away...

1
Comment #13 by Anonymous posted on
Anonymous
Great its not just me. Their help line is annoying (also tells you repeatedly that you shouldn't be calling as it raises their costs)

1
Comment #14 by Anonymous posted on
Anonymous
I completed mine the same day I received it. This morning I received a second requet notice. Tried to call. Still on hold and it has been 20 minutes.
Thinking I should close account as it simply isn't worth the lack of service and mistakes.

1
Comment #15 by Anonymous posted on
Anonymous
I'm worried for people who did not received employer update. FNBO may freeze those accounts at will or when you need the money, say around Sep. 28th. If you can not pull your money, and the rate drops way down, you are hostage to the bank. They can use the Patriot Act for their own benefit as an excuse not to release your money. Very scary if this becomes trend among the banking communities. If FNBO
is not stopped, it will set
president for future online Banks, for how to **** the savers.

1
Comment #16 by Terry (anonymous) posted on
Terry
Immediately after completing the survey I received the "Due diligence" email that others have received saying my account has been frozen. I'm ****ed!

1
Comment #17 by Anonymous posted on
Anonymous
I completed the survey this morning to say that I was satisfied, and hours later I got the "second request due dilligence" e-mail asking for my former employer info. I tried to call to get it taken care of, and every time I call (5+ times) I go through the phone tree, get put on hold, and then disconnected! I am so frustrated!! Has this happened to anyone else?

1
Comment #18 by Anonymous posted on
Anonymous
Help line is pathetic. The guy's voice is so annoying - I already know everything he's saying. Music of any kind would be better for 30 minute holds (and counting)

1
Comment #19 by Mark (anonymous) posted on
Mark
I got the survey this morning too. I explained in the comments section that I'd be closing my account due to the invasive "Due diligence" email, and the rude CSR I spoke to who wouldn't accept the former employer info over the phone.

I received the Due Dilignece email Monday (8/6) giving me 30 days to provide said info. After talking to the CSR, I logged into my account and initiated a transfer of the entire 14k balance minus $2.00 to my linked account. The transfer went through yesterday. About 10 minutes after I answered the survey today, I got a new email, titled Due Diligence 2nd request. This email says they have placed a hold on my account, and won't release it till I provide the demanded info. If not provided within 30 days (I assume that means 4 days, based on their inability to count days) they may close my account.

Oh well, they froze my $2.00. :)

6% is not worth the hassle of dealing with these people who think they can change banking rules to fit their own needs. And, they can't even count! Receive a 30-day warning on 8/6, freeze the account on 8/10.

1
Comment #20 by Anonymous posted on
Anonymous
I can't even get thru. I get the irritating muzak and then cut off after a minute. (sigh) This is truly an amateur outfit.

1
Comment #21 by Anonymous posted on
Anonymous
I just received the survey then received the nasty Due Diligence e-mail shortly after completing the survey. Not sure if the two are linked, but I wish I had received the survey 2nd.

I never received a first Due Diligence, and I had provided my info when I signed up, so this is just totally frustrating. Add to this that I can't reach anyone on the phone and that's it... I'm done with FNBO. Already initiated a transfer, hoping to get it out before they hold the account.

1
Comment #22 by Anonymous posted on
Anonymous
I too just got the Due Diligence 2nd Request email, even though I called them 3 days ago and gave them my bloody employment info. I'm through with FNBO!

1
Comment #23 by Anonymous posted on
Anonymous
I hope our funds really are FDIC insured and they are not blowing up because of this sub-prime mortgage/credit crunch mess ...

1
Comment #24 by Anonymous posted on
Anonymous
I disconnected after 40 minutes on hold.

If what another poster said is true (that they won't even take info over phone) then it was all pointless anyway. They tell you that they'll take it over the phone and then won't or won't pick up. They tell you to email them and they don't check their email.

And on top of that they count a few days as 30 days and freeze your account. Now I can't get my money out without going through the CSR bs. They are wasting my time.

one could argue that they want to close down fnbodirect. The fnbo direct website actually forwarded me to the fnbo's main web page yesterday. This lasted for about 15 minutes.

1
Comment #25 by Anonymous posted on
Anonymous
i received 2nd due diligence letter even tho i stated i am retired.i responded by email.i cancelled my acct 10 days ago.they are holding up my balance of .02 cents.between telephone hangups , 7 day deposit holds and byzantine service procedures they are not worth being involved with. my personal opinion only.

1
Comment #26 by Anonymous posted on
Anonymous
The survey removed my employer update and second
Due diligence is sent to all who filled the survey. This is deliberate and ****y.
Anyone who sent employer update is deleted. Please check your e-mail from FNBO,
it will be 2nd due diligence request. Nobody at FNBO has clue of what is going on. CSR is clueless of what I was talking about. Leave and don't look back.

1
Comment #27 by Anonymous posted on
Anonymous
Perhaps if you indicated you are sensitive to interest rate changes they no longer want you (survey would indicated this). Regardless DO NOT FILL OUT THE SURVEY IF YOU HAVE NOT ALREADY. You will have your account FROZEN.

1
Comment #28 by Anonymous posted on
Anonymous
The survey has nothing to do with it. I didn't complete the survey, and still got the e-mail.

1
Comment #29 by Jason (anonymous) posted on
Jason
just received the 'verify employment' email- titled "Due Diligence 2nd Request". 30 days and they freeze my account.

Their 800 number doesn't work (disconnects without warning).

When this 6% is over, my money is going away from this bank. I've NEVER had so much trouble- and never been threatened.

Worse of all- I DID provide my employment information. How they lost it I don't know.

1
Comment #30 by Anonymous posted on
Anonymous
If the survey had nothing to do with the account freeze it was still annoying to fill out the survey and have the freeze email pop into my inbox immediately after completing it. Made me extra angry.

1
Comment #31 by Anonymous posted on
Anonymous
As far as I can tell the survey link is not unique. (i.e. they can't tell which accounts have filled out the survey and which didn't). Looks like it was just a mass email to everyone.

That said, I'm getting out now before they fold.

1
Comment #32 by Anonymous posted on
Anonymous
So...with this possible mass exodus from FNBO, where's everyone moving everything to?

Who offers a decent rate & good service? I'll be moving everything back into my INGDirect account for now. They're excellent to work with, and I'll take hassle free over high interest.

1
Comment #33 by Anonymous posted on
Anonymous
No, your account is already frozen.

"Due to the importance of the USA Patriot Act, we have placed a hold on your account(s) until we can document this information for our records."

You have 30 days until they CLOSE your account. In the meantime it is frozen.

1
Comment #34 by Anonymous posted on
Anonymous
At of 1:30 EDT their phone system we hanging up on me, then is started forwarding to a "this number is not in service" message. Also, the First National Credit Card number rings as busy, but I did manage to get through to a person at 1.866.585.2376 in Lincoln, NE who gave me 1-800-228-0025 (also rings busy).

Here are instructions on how to file a complaint with the Federal Reserve Board including how to document along the way:

http://www.federalreserve.gov/pubs/Complaints/

1
Comment #35 by James (anonymous) posted on
James
Complete a new survey with the link in comment #5. Let them know how you feel about their service now.

1
Comment #36 by Metric (anonymous) posted on
Metric
Another "2nd Notice" victim...I never received a first notice (even checked my spam folder). I tried calling but was hung up on after less then a minute. I sent the information to given email address. I hope this really is an innocent mistake on FNBO's part...either way I'll be closing this account ASAP.

1
Comment #37 by Anonymous posted on
Anonymous
This feels like mass hysteria. I just call and the number is still working. I filled out the survey and didn't receive any e-mail afterward. I logged into my account and the website is working no noticeable slow response as reported by another comment.
I also just did a transfer successfully this week since there were so many reports of 'account freezing'.

1
Comment #38 by Anonymous posted on
Anonymous
Ironic that I filled out the survey this morning and gave them a fairly good rating because up to this point I haven't had any problems.

A few hours later I got he infamous hold on my account. I'm am not retired, self or unemployed. When I tried calling, the first 7 calls I got hung up on.

I'm currently on hold now. Their message while waiting on hold says that transfers can take up to 6 business days.

The interest rate no longer sounds like a good deal if I have to spend my time dealing with an account on hold.

1
Comment #39 by Anonymous posted on
Anonymous
I too am on terminal hold after my fifth call this AM. On the second call I did speak to a rep and told him all that had occured and he said let me transfer you to someone who can help you and I'll stay on the phone. I got disconnected after a couple of minutes. I've called back twice since and got disconnected after going through the phone tree. I am currently on hold now for 38 minutes. I'm calling the Comptroller of Currency after I get finished. I am so mad. They sent me an email two days ago thanking me for giving them the information they had requested and that no further information is needed at this time. Today I too got the survey and told them what I think of their operation which was pretty negative. Then a couple of hours later I got the email stating that they have frozen my account. There is a lot of money there and it is my liquid savings that I need in case of emergencies or unexpected bills. Now I have no access to it and can't get them on the phone either. With all that's going on in the world of money today with the Fed infusing money etc. this is scary timing!

1
Comment #40 by Anonymous posted on
Anonymous
I also got a request for previous employer today, and it says that my account is freezed. However, I believe I put down my current employer during application, since I am not retired. Now I wonder if they just use this to freeze people's account.

1
Comment #41 by Anonymous posted on
Anonymous
I received the survey this morning at 7am eastern time, but I did not fill it out. The "2nd Notice" email came in at 12:46 pm eastern time. I never received a "1st Notice".

I called the support number and waited 40 minutes, was told "many people were sent the 2nd notice emails". She looked at my account and said it was fine, and that "they" were composing a new email to be sent out now. She said I received the "2nd Notice" email in error.

-blueblue

1
Comment #42 by Anonymous posted on
Anonymous
I received a "Due Diligence 2nd Request" email today. I never received a first notice. More importantly, I do not need to have threats launched at me from my bank. I'll be taking my money elsewhere.
F' YOU FNBO DIRECT!!!

1
Comment #43 by Anonymous posted on
Anonymous
"This feels like mass hysteria. I just call and the number is still working. I filled out the survey and didn't receive any e-mail afterward. I logged into my account and the website is working no noticeable slow response as reported by another comment.
I also just did a transfer successfully this week since there were so many reports of 'account freezing'."

Lucky you. I reproduced the email for you earlier; this is not a hoax (although you are lucky not to be a FNBO victim) The account also wouldn't have been frozen until today IF you were the received one of these emails. So your transfer this week is meaningless. The slow response is with the PHONES not the website. Emailing them at their specified email address gives you nothing.

It's not mass hysteria to be concerned with an account freeze that prevents funds from being transferred or to be annoyed that it is impossible to get through to FNBO about fixing this problem. Mass hysteria? No. Annoying FNBO ****up? Yes.

I do not want to spend my time dealing with CSRs but I have no choice as I need the hold removed to transfer funds/close the account.

1
Comment #44 by Anonymous posted on
Anonymous
After completing the survey, I received 2nd due diligence request email. (I received 1st due diligence request last week and answered q's by phone to csr. And was assured the information was acceptable and no holds would be placed.)

The 2nd due diligence request also stated that my account was frozen.

I phoned the president of FNBO and spoke with his assistant. She took my account # and tried to contact fnbodirect, to no avail. LOL

She is working on the problem for me and said she will get back to me directly. I'll update as info becomes available.

1
Comment #45 by Jason (anonymous) posted on
Jason
What is the phone number to the president of FNBO? Maybe we can actually get through using it.

1
Comment #46 by Anonymous posted on
Anonymous
Given the problems encountered today as well as the ones experienced by others in the past, can we trust this institution with our hard earned money? Without trust, a bank is nothing.

1
Comment #47 by Anonymous posted on
Anonymous
Does anyone have email addresses of the president and other top executives at FNBO Direct?

I opened an account with FNBO because of this blog. Now FNBO is giving me so many problems (e.g freezing accounts) that I am not sure I can trust the bank recommendations of this banking guy either.

1
Comment #48 by Anonymous posted on
Anonymous
Does anyone know how you can tell if your account is really frozen, since you can't get anyone on the phone?

I just transfered my entire balance out because of this threating email and got a confirmation number but now have to wait until next Wednesday to know for sure.

1
Comment #49 by Anonymous posted on
Anonymous
Count me as another person who never received a first notice for employer verification, but got a second notice today.

I just set up transfer of everything out of there. Guess I'll know soon enough whether they've actually frozen my account. Can't wait to get everything back into my Emigrant Direct account.

1
Comment #50 by Anonymous posted on
Anonymous
I can't even get the FNBOdirect web page to come up right now. Maybe the server is overwhelmed right now. I hope this is the case, and they did not shut the site down to prevent people from taking out their money

1
Comment #51 by Anonymous posted on
Anonymous
I, too, have received the 2nd notice email and threat to freeze my account. I never got the first notice, and frankly the whole thing puzzles me. Do all internet banks require the kind of information FNBO now is asking for? I'm sure whatever they asked for on the application, I told them.

It looks like a huge ****-up on FNBO's part, and I would expect an apology email soon!

This all makes me slightly more leery about internet banking. I've never had one scrap of paper from this "bank." Everything's electronic. Up to now, that hasn't bothered me, but today I'm seeing it in a different light.

1
Comment #52 by m (anonymous) posted on
m
Got 2nd threat email without ever getting a 1st one, hadn't completed the survey, and I've logged in to transfer it all out down to the last penny. I also don't know if it will work or not. If it's frozen, words can't express how angry I'll be. FNBO ****ed up. I no longer feel safe, and that's the worst thing that a bank can do. No matter what APY they offered, they've lost me because even if this is a mistake, it's too **** scary.

All of mine is going to my Wamu online savings paying 5%. I can access it at the branch where my checking account is and transfer instantly to checking, too. If there is a problem, I can walk in there. It's been fun trying for 6%, but I'm all done.

1
Comment #53 by Anonymous posted on
Anonymous
Mmmmm, interesting. Right after I transferred everything, I hit the "transfer funds" button again and was sent to a screen that says "Transfer funds is not available at this time. Please try again later."

Scary stuff.

1
Comment #54 by Anonymous posted on
Anonymous
I finally got through to a CSR and she said that the email was sent in error and that our accounts aren't frozen. I asked for some kind of compensation for all of us that were affected by this. I suggested an extension of their promotional interest rate to compensate us for the hassle and inconvenience of thei "error". Rep said she would mention it to higher ups. I don't know after this though, that any amount of interest could keep most people here from transfering their accounts!

1
Comment #55 by Anonymous posted on
Anonymous
I opened an account with EverBank and FNBO Direct after reading about the promos here. Both banks have been extremely disappointing.

Which makes me suspicious of internet banking and also leads me to distrust the banking recommendations I get from this bankdeals blogger.

I prefer to trust the collective experiences of various posters rather than the bank recommendations of banking guy.

1
Comment #56 by Anonymous posted on
Anonymous
Even if this was a mistake for the majority of us, is there concern that with a lot of people taking their monies out that the people remaining will have an even more difficult time getting their money?

Very scary stuff.

1
Comment #57 by Anonymous posted on
Anonymous
Not sure why you would be suspicious of this blogger. Even if you relied on "the collective experiences of various posters" you still wouldn't have known about FNBO Direct's problems, as they only slowly began surfacing.

1
Comment #58 by Anonymous posted on
Anonymous
I am sure that I provided employment information during enrollment but today I received email below.
I tried to call and talk to their representative 877-370-3707 but there is no way to reach a representative. Phone does not work or they place on hold and never answer.



Dear ,

As part of your initial application, we did not receive information regarding your current employer, occupation or position. In many cases, this is because you have a status of retired, unemployed or self-employed. We are updating our records as part of our on-going due diligence to be compliant with our standards to support the USA Patriot Act.

Due to the importance of the USA Patriot Act, we have placed a hold on your account(s) until we can document this information for our records. No deposits or withdrawals can be made through your account(s) until we receive this information. We will release the hold upon receipt of this information.

Please provide us with your previous employer, occupation and position by sending an email with this information to fulfillment@fnbodirect.com. If this information is not received within 30 days, the account(s) may be closed. Your immediate attention to this matter is appreciated.

If you wish to discuss this further, please send an email to fulfillment@fnbodirect.com or call 877-370-3707. Please reference your FNBO Direct account number displayed at the top of this page when you contact us.

Thank you for choosing FNBO Direct for your Online Savings Account.

FNBO Direct Customer Service

1
Comment #59 by Econ-prof (anonymous) posted on
Econ-prof
Not fair to blame banking guy. He had nothing to do with the FNBO ****-up. I've gotten plenty of good info from him over the past couple years and will continue to trust his advice. He has the kind of knowledge and experience you won't get from individual posters. I'd like to hear what he thinks about this FNBO fiasco, but maybe it's too early - still unfolding.

1
Comment #60 by Anonymous posted on
Anonymous
Banking guy doesn't have a crystal ball any more than you or I do. We all made a mistake by joining this bank, a mistake that I hope it is not too late to correct.

Just completed my application to Umbrella Bank...

1
Comment #61 by Anonymous posted on
Anonymous
I agree that blaming Banking Guy makes no sense. Many, many other bloggers recommended the same, and I read many, many actual account holders' opinions before making the leap. At the time, it sounded like a great idea. Now after this, what I hope to goodness is a mistake, it no longer seems like a good idea. This kind of mistake, if it is one, is inexcusable. But none of this is the fault of any blogger giving a recommendation when it would have been impossible to know anything like this would suddenly happen.

1
Comment #62 by Anonymous posted on
Anonymous
How long does it take to send a mass 'we're sorry' email? Really.

1
Comment #63 by Deymond (anonymous) posted on
Deymond
I never received a first request; I received an email in June stating, "Thank you for your response to our recent inquiry, and for helping us meet our standards to support the USA Patriot Act."

I did not fill out the survey this morning, and I did receive the infamous "2nd request" email. I suspect the only connection between the two is that they were both sent using the same email list.

The 877-370-3707 number was down when I called (booted me as soon as I picked a number from the menu). I looked up FNBO in Omaha and called a number from the phonebook, where I was put through to a polite lady who told me that the "email" had gone out to "everybody" instead of "a small number." She said that a correction email should be forthcoming, and said there would be a 30 minute wait time if I did want to speak to someone with FNBO.

I'll probably try to call on Monday, but I'm not going to start sweating this yet.

1
Comment #64 by Jason (anonymous) posted on
Jason
I just spoke with a very nice and cheerful "Katy"- after 1.2 hours on hold. She told me that the email many of us received was sent in error by programming. I suggested she find someone up there in management ASAP and get a retraction or correction printed, as I am (and everyone else I've seen here) NOT happy.

I also told her that it was too late for me- I spent more time on hold than what that time was worth in interest, so I'd be moving it out. The threat or action of freezing my 'liquid' assets is too much risk to take.

Remember, the people you talk with probably aren't sure whats going on, so be firm but direct- no swearing at them- they can't fix it...

1
Comment #65 by Anonymous posted on
Anonymous
FNBO's President's name is Rajive Johri, #800-228-4411. dial number and ask for Rajive. His assistant's name is Ginny Brei. Direct number she gave me is 402-636-6000.

1
Comment #66 by Anonymous posted on
Anonymous
After completing the survey, I received 2nd due diligence request email. (I received 1st due diligence request last week and answered q's by phone to csr. And was assured the information was acceptable and no holds would be placed.)

The 2nd due diligence request also stated that my account was frozen.

I phoned the president of FNBO and spoke with his assistant. She took my account # and tried to contact fnbodirect, to no avail. LOL

She is working on the problem for me and said she will get back to me directly. I'll update as info becomes available.

--------------------------------------------------------------------------------



President's assistant phoned me back stating the email (in my case) was in error.

I asked her to suggest to fnbodirect that they send an email relating this info...she said she would suggest it but that she also was having trouble getting through. She was able to talk with some high level execs there and confirmed that my email was in error.

President's name is Rajive Johri, #800-228-4411. dial number and ask for Rajive. Assistant's name is Ginny Brei. Direct number she gave me is 402-636-6000. (I haven't tried this number so I don't know if it really does go directly to her.)

BTW Even though the email informed me that my account was frozen/locked, I was able to initiate a test transfer out 10 minutes ago.

1
Comment #67 by Anonymous posted on
Anonymous
Mistake or not there is too much wrong with this bank.

phone system doesnt work
email system doesnt work
transfers take way too long.

1
Comment #68 by Anonymous posted on
Anonymous
1. If you go to the First National Bank of Omaha website it even says that they will not send out emails asking you for any information. WE ARE NOT SUPPOSED TO EVER GIVE PERSONAL INFO OVER EMAIL. And the FBNO website says this EXCLUSIVELY.

2. When they freeze your account it does not, it does *not* mean you cannot close the account and receive your funds. Once your account is frozen, you have two options: a) Give in to their ridiculous demand for personal information or, b) Close your account.

3. If they want the info, why threaten? Why not just ask? Watch this bank very close and don't let your guard down even for a moment. This bank is going to have to be watched very, very closely. It's a shame for them to be so unaware of industry norms. Whatever might be their problem, it's just not worth having to deal with their strange ways. I would not do business with this bank again.

4. This saga could be grounds for a class-action lawsuit against FNBO Direct.

5. Are we all smart enough to know what stunt they will pull next?

6. Maybe they are finding that 6% is too high a rate to pay, so they want us to withdraw our money? In CRM, this is called "churning customers."

7. The best course of action for me is to leave exactly one dollar in this bank and pull the rest of the money out of this bank.

8. All of us need to email the Nebraska senators and that state's attorney general immediately.

1
Comment #69 by Anonymous posted on
Anonymous
I guess the new concern is how long the transfer of funds out of FNBO will take. I would guess they probably lost 25% of funds and will be needing to borrow in the interbank market to meet the withdrawals (this was a big promotion). I bet FNBO is not happy at all about this (the loss of customers is just one aspect).

1
Comment #70 by Anonymous posted on
Anonymous
THAT 2ND REQUEST MAY BE A SPOOF OR PHISH EMAIL, I.E. FRAUDULENT. THE SURVEY EMAIL HAS MY NAME AND LAST 4 NUMBERS OF MY ACCOUNT NO. BUT THE 2ND REQUEST JUST HAS THE LAST 4 NUMBERS OF MY ACCOUNT NO. AND IS ADDRESSED: DEAR ,

I ALSO NEVER GOT A 1ST REQUEST.

I HOPE NO ONE HAS RESPONDED TO THE 2ND REQUEST.

IT'S SO UNPROFESSIONAL IF NOT ILLEGAL, THAT IT STINKS OF FRAUD.

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Comment #71 by Anonymous posted on
Anonymous
The email is not fraudulent; the CSRs have confirmed it was a mass email sent by FNBO. It's the same type that was sent earlier and the contact info for answering their questions is a fnbo email address and the fnbo direct help line.

It's a massive ****up. FNBO will probably end up lowering the rate drastically on these accounts as those that were most likely to leave due to interest changes likely have, are in the process of doing so, or will be leaving.

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Comment #72 by Anonymous posted on
Anonymous
Don't blame the Bankin Guy. He really is providing a great service to a lot of people for providing this forum to share information. It's up to each individual to check out if the information shared here is appropriate for them. There is no way that the Banking Guy had any responsibility in this. Some banks are better than others. FNBO just happens to be the worst I've personally dealt with, but there are other under performing banks and it seems to me that the worst banks are usually the ones with the higher interest rates as they need to offer higher rates to intice people to keep their accounts. I will be moving my money from FNBO because I've never experienced threats to place a hold on my account before and this kind of threat from my bank is unacceptable. Banking Guy could in no way have predicted this and he is suffering through this just like we are. I certainly value his service to all of us and sincerely hope that this episode doesn't discourage him from continuing. After all, we are all here able to share our experience with this episode because he provides this forum. Remember, all of us united have a lot more clout than any single one of us would have!

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Comment #73 by Anonymous posted on
Anonymous
I JUST WANT TO ADD THAT I WAS ABLE TO PROCESS A TRANSFER OUT, AND EVEN GOT A CONFIRMING EMAIL. SO IT DOESN'T APPEAR THAT THERE'S ANY HOLD ON TRANSFERS.

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Comment #74 by Anonymous posted on
Anonymous
Last week I transfered $100K out of FNBO because I wanted to get into NAVY FCU 6% 10mo CD before it expired. I discovered I could only take a maximum of $100K at a time from FNBO and wait 5 days before you could make a second transfer. Yesterday I started the process of a second transfer. Now today this BIG problem occurs. Supposidly the rest of my money should show up in my home bank 8/14. Thank goodness I started the withdrawal process early.
Do not blame Banking Guy for this apparent mess because he is always on top with great advice.

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Comment #75 by Anonymous posted on
Anonymous
I agree with the "don't blame bankingguy."

But who exactly is Bankingguy?
What do we know about him?
Does he have any vested interests?
What is his real name?

I am sorry but the FNBO fiasco is making me very suspicious and being suspicious is the best way to ensure our money is safe.

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Comment #76 by Anonymous posted on
Anonymous
are you kidding? if FNBO crashes, I'm going after Banking Guy. ... JUST KIDDING ... he's great.

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Comment #77 by Anonymous posted on
Anonymous
Banking Guy,

Start a new poll

How much money was transferred out of FNBO today.
$50K here.

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Comment #78 by Anonymous posted on
Anonymous
I scheduled a transfer this afternoon. I had taken almost all of my money out but still had 2500 because of the 100k at a time limit.

I realize it was a mistake but I want to join the herd before there are any major transfer delays.

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Comment #79 by Anonymous posted on
Anonymous
who said, "we have nothing to fear except fear itself" ... man, I'm quaking. has anyone contacted FDIC. this **** can't be legal. maybe the FDIC is in on it too. has anyone seen the market news. man, the feds need CASH. we're on the verge of a ****ing stock market crash, super inflation, and depression. get your money out as quick as you can and put it under your mattress.

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Comment #80 by Anonymous posted on
Anonymous
"Banking Guy,

Start a new poll

How much money was transferred out of FNBO today.
$50K here."

How about the percentage of total deposits that were withdrawn? I imagine it is at least 25% as the major savers probably all exited. I know I did.

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Comment #81 by Anonymous posted on
Anonymous
After the "lonelygirl" videos on YouTube (videos by a cute girl but actually posted by a corporation to help with their bottomline), I never trust unknown anonymous bloggers.

Banking Guy may be a corporation just like that lonelygirl on YouTube.

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Comment #82 by Anonymous posted on
Anonymous
Just received an apology email from fnbodirect.

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Comment #83 by Anonymous posted on
Anonymous
just got an apology email also

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Comment #84 by Anonymous posted on
Anonymous
Same here.

However, the damage is done.

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Comment #85 by Gerard (anonymous) posted on
Gerard
I also received the "2nd Request" email and a FNBO representative confirmed the mass email was sent in error. I tried a dozen times with the "option 3" on the phone and was always disconnected or got a recording saying to try again. I finally opted for 'Option 1' and got a rep. She said they have been slammed with calls over the email. She said it was sent in error....uh....just as I was typing this, I just received an "FNBO Apology" email apologizing for the email error.

What a master ****up. Someone there will probably be paying with their job. Can you even imagine how much money is leaving FNBO today?

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Comment #86 by Anonymous posted on
Anonymous
Got the Apology letter.
==================================
Date: Fri, 10 Aug 2007 15:06:54 EDT
From: "[iso-8859-1] FNBO Direct" email@email.fnbodirect.com
Reply-To: ....
To: ...
Subject: [iso-8859-1] FNBO Direct Apology



Re: FNBO Direct account number ending in ...

Dear [My REAL NAME],

Please disregard the email sent on August 10, 2007, with the subject line: Due Diligence 2nd Request. This email
was sent in error and we apologize for the confusion it has caused. If Due Diligence information is required, you
will receive a follow-up email. Again we apologize for this inconvenience.

If you have any questions, please send an email to fulfillment@fnbodirect.com or call 877-370-3707. Please
reference your FNBO Direct account number when you contact us.

Thank you for choosing FNBO Direct for your Online Savings Account.

Sincerely,
FNBO Direct Customer Service

=================================

-- blueblue

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Comment #87 by Anonymous posted on
Anonymous
Got the same apology email, but the damage is done. I think they disabled the transfer function online, when I tried it earlier I got an "Unavailable" message, while the rest of the site was working. I bet you lots of $$ is flowing out of FNBO as we speak.

I'm moving my money to Discover Bank money market http://discoverbank.com

5.35% APY, not an intro offer.

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Comment #88 by Anonymous posted on
Anonymous
The apology was nice, but it came too late. I'd already initiated my transfer and am glad I did. If this kind of a mistake can happen, what other kind of mistake might they make? For me, this was my secondary emergency account, so if I need money out of it, I need money out of it without fearing it might be frozen, held up or subjected to some other mistake. Thankfully, this was just an email mistake.

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Comment #89 by Anonymous posted on
Anonymous
Same here, after letting off some steam in the appropriately timed survey, I received the apology about two hours after the 2nd Due Diligence request. Nevertheless, I already withdrew my money...

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Comment #90 by Anonymous posted on
Anonymous
Remeber that these accounts are insured up to $100K. But if you need/want your money right away you could have a problem. If you really are angry about this mess, not only take your money out (it's having an effect as FNBO Direct has already modified their website), but contact the Office of Comptroller of the Currency http://www.occ.treas.gov/customer.htm#What%20is%20the%20OCC
1-800-613-6743 Monday through Friday, 7:00 a.m. to 7:00 p.m., Central Time.
And layoff banking guy. if you don't like his site/advise, go elsewhere.

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Comment #91 by Anonymous posted on
Anonymous
Based on the apology email and the apology on the web site, I canceled the tranfer that I had scheduled for Monday. I'm willing to give them another chance.... hope I don't regret it.

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Comment #92 by Anonymous posted on
Anonymous
I gave the employer info at time of application but got a 2nd notice (never got a 1st one) followed by an apology. Like the previous person, I'm willing to give them a second chance and stay put for the moment. My real fears, though, are whether their stupid mistake -- and indeed the 6% lure -- indicates a coming bankruptcy. Touch the wood...

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Comment #93 by Anonymous posted on
Anonymous
Service and putting the customer first is most important and that is something only ING Direct has.

1
Comment #94 by Anonymous posted on
Anonymous
FNBO has posted their apology on their wed site. I'm willing to see what their new rate wil be at the end of next month. I haven't found that perfect bank yet so the highest interest rate gets my money. However, it does take patience.

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Comment #95 by Anonymous posted on
Anonymous
Regarding FNBO Direct, I don't understand how they can advertise a 6% interest rate when they pay zero percent for a day or two when the money is transfered to the account. I can understand that the funds are put on hold, but after the money is debited from my other account, FNBO has the money. They should pay interest immediately or they shouldn't be able to advertise the 6% rate.

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Comment #96 by FG9942 (anonymous) posted on
FG9942
I just transferred all my balance on 8/10/07 and started getting interest at AMTrust from the same date.
FNBO shows the transfer out on 8/13/07 and thus for 3 days I am getting interest at both banks.
This morning FNBO site is too busy as it seems everyone is closing their account.

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Comment #97 by Anonymous posted on
Anonymous
Called FNBO over the weekend. Completed the request to close my account and wire funds to my WAMU branch. Spoke to a personal banker at FNBO. Funds were wired within 2 hours. No problems.

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Comment #98 by Anonymous posted on
Anonymous
I will like to initiate a 'WIRE TRANSFER' using my online 'USER' and 'PASSWORD', How exactly do i go about this transaction?

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Comment #99 by Banking Guy (anonymous) posted on
Banking Guy
If you want to initiate a wire transfer from within your FNBO Direct account, you may have to call FNBO Direct. Electronic ACH transfers can be done online without assistance, but there's at least 3 days of delay in the transfer with at least 2 days of interest loss.

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