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FNBO Direct's Account Frozen Emails - Mistake?

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FNBO Direct
Like many readers who have been commenting in my previous FNBO Direct post, I also received the "Due Diligence 2nd Request" email which stated that they had placed a hold on my account. I never received the first due diligence email, and I provided this information when I applied. So something seemed to be wrong. The email came in at 1:15pm EDT. I submitted the survey around 10:30am EDT, so I don't know if there's any relationship. It did not have my name after the "Dear", so it seemed like it could be a mistake. However, it did include the correct last four digits of my account number. So I'm pretty confident that it is from FNBO Direct. Here's a copy of the email:
Re: FNBO Direct account number ending in ZZZZ

Dear ,

As part of your initial application, we did not receive information regarding your current employer, occupation or position. In many cases, this is because you have a status of retired, unemployed or self-employed. We are updating our records as part of our on-going due diligence to be compliant with our standards to support the USA Patriot Act.

Due to the importance of the USA Patriot Act, we have placed a hold on your account(s) until we can document this information for our records. No deposits or withdrawals can be made through your account(s) until we receive this information. We will release the hold upon receipt of this information.

Please provide us with your previous employer, occupation and position by sending an email with this information to [ email address removed ]. If this information is not received within 30 days, the account(s) may be closed. Your immediate attention to this matter is appreciated.

If you wish to discuss this further, please send an email to [ email address removed ] or call 877-370-3707. Please reference your FNBO Direct account number displayed at the top of this page when you contact us.

Thank you for choosing FNBO Direct for your Online Savings Account.

FNBO Direct Customer Service

I tried calling, but I was given the message "unable to connect your call, please hang up" response. I then tried logging into my account. It was a little slow, but I was able to log in. Also, I was able to initiate a small transfer of funds out of my account. So my guess is that this email is a mistake. I see others getting confirmation of this mistake in this FW thread.

At the very least I expect FNBO Direct to send out an apology email. As I reported in an earlier post, many readers have received these due diligence emails which threatened to place their accounts on hold. In my opinion, if they really felt they needed the employment history, the emails should not have threatened an account hold. This is not a way to build trust.

It's important to remember that First National Bank of Omaha (the parent of FNBO Direct) is a major bank that's intent to be a leader in internet banking. They're making some mistakes now, but I believe they're going to do what's right. So I'm going to stick with them and see what they'll offer after the promo. Perhaps this will increase the chance we'll see a higher rate after the promo.

For a summary of the FNBO Direct savings account and the 6% promotion, please see my FNBO Direct account overview or for all of my previous FNBO Direct posts, please see this page.

Update: FNBO Direct has posted the following apology on their website:
Our Apologies - Regarding Email Subject: Due Diligence 2nd Request - Please disregard the email sent on August 10, 2007, with the subject line: Due Diligence 2nd Request. This email was sent in error and we apologize for the confusion it has caused. If Due Diligence information is required, you will receive a follow-up email. Again we apologize for this inconvenience.

  Tags: FNBO Direct, savings account

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Comments
112 Comments.
Comment #1 by Anonymous posted on
Anonymous
I withdrew all of my funds from FNBO Direct. I will not stand for harassment and threatening emails from by online bank. This is inexcusable.

1
Comment #2 by Michelle (anonymous) posted on
Michelle
I got it today, too. I gave them the info they requested, but I had no problem calling them idiots for this and telling them I will be closing my account in September.

1
Comment #3 by Michelle (anonymous) posted on
Michelle
They even had the nerve to request YESTERDAY that I fill out a survey on customer service and "how they're doing." I would have been SO ****ed off if I had given them good marks yesterday and gotten this email today.

Good thing I just deleted that request.

1
Comment #4 by Bill (anonymous) posted on
Bill
I got the same email. Never rec'd the 1st request. I gave them my employment info. I will be closing my account as soon as they lift the hold.

1
Comment #5 by Craig (anonymous) posted on
Craig
I got the 2nd due diligence request email also. However, I just received a "FNBO Direct Apology" email saying I would be contacted AGAIN saying if they needed more information. This is ludicrous; no online bank should be sending email to their customers asking for information they should already have.

1
Comment #6 by Anonymous posted on
Anonymous
And there is the apology...

1
Comment #7 by Nick Ferris (anonymous) posted on
Nick Ferris
I got the email and an apology:

Please disregard the email sent on August 10, 2007, with the
subject line: Due Diligence 2nd Request. This email was sent in
error and we apologize for the confusion it has caused. If Due
Diligence information is required, you will receive a follow-up
email. Again we apologize for this inconvenience.

1
Comment #8 by Anonymous posted on
Anonymous
FNBO Direct apology email just received:

Please disregard the email sent on August 10, 2007, with the subject line: Due Diligence 2nd Request. This email was sent in error and we apologize for the confusion it has caused. If Due Diligence information is required, you will receive a follow-up email. Again we apologize for this inconvenience.

If you have any questions, please send an email to fulfillment@fnbodirect.com or call 877-370-3707. Please reference your FNBO Direct account number when you contact us.

Thank you for choosing FNBO Direct for your Online Savings Account.

Sincerely,
FNBO Direct Customer Service

1
Comment #9 by Michelle (anonymous) posted on
Michelle
You know, I'm now thinking about following the lead of Anon (12:07 pm comment) and Bill and closing my account as soon as I can.

Freezing the account and using such threatening language are really extreme choices when it was THEIR mistake for not asking this information at the time of application.

So, Bank Deals, where do we put our cash now?? Umbrella Bank?

1
Comment #10 by Nick Haas (anonymous) posted on
Nick Haas
I did the survey as well and received the diligence notification. The two must be related.

1
Comment #11 by virgquest (anonymous) posted on
virgquest
I received the email this morning too and I reported it to their fraud dept. I'd missed the earlier post about the Due Diligence emails and had not received any previous correspondence so I had no idea what was going on and just assumed I was being phished. I tried calling their number several times, but was also unable to get through to a rep.

A few minutes ago, I received an email titled "FNBO Direct Apology" that said:

Please disregard the email sent on August 10, 2007, with the subject line: Due Diligence 2nd Request. This email was sent in error and we apologize for the confusion it has caused. If Due Diligence information is required, you will receive a follow-up email. Again we apologize for this inconvenience.

If you have any questions, please send an email to fulfillment@fnbodirect.com or call 877-370-3707. Please reference your FNBO Direct account number when you contact us.

Thank you for choosing FNBO Direct for your Online Savings Account.

Sincerely,
FNBO Direct Customer Service

I agree with banking guy that this was probably an honest mistake on their part, but at the same time, it makes me very uneasy about doing business with them. A little googling on this topic turned up a bunch of other unhappy FNBO Direct customers like anonymous and Michelle. I like getting 6% on a liquid account, but between the aggressive information gathering and the slow ACH transfers in and out of this account, I'm seriously thinking of moving my $$ to GMAC...and I don't know if I will be waiting until the end of September!

1
Comment #12 by Alex (anonymous) posted on
Alex
I did NOT fill out the survey but received 2nd due diligence request (no first request, even checked my spam bucket!), followed by the apology email. Enough for me, I'm taking my travelers checks to a competing resort!

1
Comment #13 by Anonymous posted on
Anonymous
Survey and employment email are not related. I never opened the survey and still got the employment email (was an error).

1
Comment #14 by Milton (anonymous) posted on
Milton
Alex said...

I did NOT fill out the survey but received 2nd due diligence request (no first request, even checked my spam bucket!), followed by the apology email. Enough for me, I'm taking my travelers checks to a competing resort!

I believe you have my stapler?

1
Comment #15 by Gerard (anonymous) posted on
Gerard
Transfers NOT WORKING NOW! Everything else seems to work okay on the site. Could they possibly have disabled the online transfer option due to massive amounts of money leaving FNBO over this "error"??? If so, I am pretty sure they are violating banking regulations in a major way!

1
Comment #16 by Anonymous posted on
Anonymous
I called FNBO twice today.
The first call made me waited for 16 minutes and then disconnected me.
I got really mad then I called again, and press random 6,7,8,9 and I got the chance to talk to some alive person within 30 seconds. What a great telephone answering/service center!!

FNBO CSR told me that they emiled tonos of customers by mistake.
I gave him my acc NO., SSN, DOB and he told me that I am not one of the few customers that they meant to send the email to.

6% Rate is cool but I really think FNBO sucks ball now. I'll look for a second highest rate bank and xfer all my money out in Sept.

FNBO should know that when it comes to online banking, they really should take care of this email thing very carefully. Having more than $10k on frozen is not a picture that I would love to see. And this included if it was gonna happen by a mistake.

1
Comment #17 by Anonymous posted on
Anonymous
I can confirm my transfers aren't working. I just called my attorney; we're filing suit Monday morning.

1
Comment #18 by Anonymous posted on
Anonymous
I got the email today (never rec'd a previous request)--logged into my account and could not access the transfer page, so it seems they froze the account. I am employed and am sure I give them the info in my app in June if they requested it. I am not responding to this email with personal info. I got the survey email but did not respond. Have not gotten the apology email. Unsettling!

1
Comment #19 by Anonymous posted on
Anonymous
I m the one that post @ 12:48 PM, August 10, 2007 who called FNBO twice guy.

I tired to xfer $20 from FNBO to Etrade Complete Saving,
I have no problem to schedule it.
It showed me
Amount
$ 20.00
Send Date

08/10/2007
Expected Delivery Date

08/15/2007
Service

Standard
Charge
$ 0.00 per transaction

--------------------------
Sorry for the copy and paste formating problem.

But it looks like the scheduling part is working for me. I was able to load the xfering money page and scheduled it. Now I need to wait and see if it does go thro.
Today is Friday, I'll wait til 15th to know if the money is in or not.

But the law suit part is a good idea.

Based on what happened this week, does anyone think that FNBO got hacked and admin/email power was abused?

1
Comment #20 by Anonymous posted on
Anonymous
FWIW, my transfer function is still working as of this comment. I've scheduled a small amount out and submit the request to completely test the function and it works.

1
Comment #21 by Anonymous posted on
Anonymous
I just initiated a transfer (3:57pm EST). Although this "frozen account" email is very likely a very bad mistake, I cannot justify sitting through the mistake when I can move to IGOBANKING and get 5.3% with no worries.

1
Comment #22 by Gerard (anonymous) posted on
Gerard
Transfer option is once again working. I wonder if someone realized the horrible mistake stopping transfers would be?

1
Comment #23 by Anonymous posted on
Anonymous
>> But the law suit part is a good idea.

Do you really, seriously want to give your lawyer 33% of your savings account? Lawsuits are not free.

1
Comment #24 by Anonymous posted on
Anonymous
got the e-mail, it said my acct was frozen. logged on, Transfer Finds was not working...i waited for 45 min...rep wanted to explain, i said "none necessary, give me my money", i was polite so i make sure i get my money, she disconnected me instead of transferring me.

logged back on, Transfer Funds works, initiated a txfr to clean out my acct...all those of you waiting for Sep 28 before you close out, think of the cost that bit of greed/interest will have...be careful, you know they are ****ed, i would get out now...otherwise, you'll just complain on Sep 28 when you can't pull your money out.

can't wait til the deposit clears so i can respond to their e-mail.

1
Comment #25 by Craig (anonymous) posted on
Craig
For those who had already completed FNBO Direct's survey, you can go back to the survey email they sent, click the link, and fill out the survey again to vent your frustrations regarding today's debacle on FNBO.

1
Comment #26 by Cali (anonymous) posted on
Cali
Banking guy:
"
They're making some mistakes now, but I believe they're going to do what's right. So I'm going to stick with them and see what they'll offer after the promo.
"

I have to disagree with you. Their biggest mistake isn't the message sent to all customers by error. It's the disregard for privacy (asking for private info by email)and the threats to lock account. Now THAT was deliberate, and presumably thought out action. I can't trust a bank that can even contemplating taking such steps.

1
Comment #27 by Anonymous posted on
Anonymous
and here is the e-mail I will send, once my txfr clears on 8-15-07:

Hello FNBO Direct,

Thank you for your e-mail below. I especially grateful that you sent a second notice and froze my funds immediately, especially since I never receive a first notice.

As for my current employment I am self-employed in the Human Services Industry. My occupation is ****. After several years working in the classification as Ho for my employer, Leon the Gay ****, I decided that my knees and back were too worn out to contnue, so I went into business for myself.

I am happy to say that after 2 years on my own, I am running a profitable enterprise. If you need references, I would be happy to supply them, however, I can only give first names, since many of my current employees and former direct clients would not like to be identified.

I hope this has been helpful and access to my money will be restored soon. If you need further information, please feel free to freeze my account again and send me another e-mail requesting information.

Have a nice day.

1
Comment #28 by Anonymous posted on
Anonymous
Do you really, seriously want to give your lawyer 33% of your savings account? Lawsuits are not free.

I assure you that the suit would be for a lot more than my account balance. My attorney says that juries love awarding massive punitive damages for fraud. I had previously contacted her when the first due diligence emails came out; she said they were violating their own privacy policy and recommended I move my money away. I guess I should have listened to her.

As of 4:30pm Eastern Time, I'm still getting errors trying to perform my transfer out. I guess thousands of people trying to move their money is too much for their website to handle.

1
Comment #29 by Perk Getter (anonymous) posted on
Perk Getter
Do we lose the intrest for this month if we pull out and close the account now? Perhaps taking everything out but one dollar - so we'll get out interest at the end of the month. Who is NOT taking money out? Can massive withdrawls from the bank like this cause it to fold? Banking Guy, can you tell us your thoughts since your last post on this?

1
Comment #30 by Anonymous posted on
Anonymous
I don't understand how this is fraud; it's a huge public relation mistake but if FNBO can prove that it's a computer error then how can it be fraud?

1
Comment #31 by John (anonymous) posted on
John
Here is the e-mail response I received from FNBO today...

Re: FNBO Direct account number ending in XXXX

Dear JOHN

Please disregard the email sent on August 10, 2007, with the subject line: Due Diligence 2nd Request. This email was sent in error and we apologize for the confusion it has caused. If Due Diligence information is required, you will receive a follow-up email. Again we apologize for this inconvenience.

If you have any questions, please send an email to fulfillment@fnbodirect.com or call 877-370-3707. Please reference your FNBO Direct account number when you contact us.

Thank you for choosing FNBO Direct for your Online Savings Account.

Sincerely,
FNBO Direct Customer Service

1
Comment #32 by Anonymous posted on
Anonymous
After reading this web site, I convinced my father to open an account with FBNO. He got hit with all the employment verification stuff. He informed me today that he received this recent email and the subsequent apology.

> Please provide us with your previous employer, occupation and position
> by sending an email with this information to fulfillment@fnbodirect.com.

They absolutely should not have requested that information via email since email is not a secure communication channel. WTF were they thinking??? Or have they been hacked?

My father should not have not replied with that information since email is not a secure communication channel... but he did.

1
Comment #33 by Anonymous posted on
Anonymous
BankingGuy,

It is not mistake. It is deliberate malicious act for
reason still outstanding and not known. I don't believe is an error either. It is done under the shadow of Patriot Act to deny our rights by treats and strong arm approach to banking rights.
I send 2 employer updates and still getting new notices that I'm going to be denied my banking rights.

Anyone thinking otherwise is
fooling himself or herself.
There is something bigger
under those e-mails.

1
Comment #34 by John (anonymous) posted on
John
Here is the angry letter I sent FNBO earlier in the day...

Dear FNBO Direct...

I very much resent receiving this e-mail below indicating that you have frozen my account on several grounds...but not because of any objection in providing the requested information.

1. I was never asked for employment information when I opened my account, even though I am and have been currently employed, and NOT retired or self employed or unemployed. If anyone had asked in the months that I've had the account with you, I would have been happy to provide this information.

2. This e-mail says 2nd Request. I never received any first request, in any form. And, I always check my e-mail both the inbox and junk mail, to ensure I don't miss anything. I never received any first such request from FNBO.

3. The e-mail below indicates you have frozen my account. Considering I never received any prior request from you, and..you have all my contact information, including phone number and postal mail address and could have contacted me through those means at any time, taking such an action to freeze an account is AN INSULT.

4. I formally request you to unfreeze my account immediately, and offer an apology to myself and your other customers who have been treated in such a rude and unprofessional manner -- particularly if you hope to keep any customers after such an experience.

5. The information you are requesting for me..is as follows: my current employment is XXXXXXX

I will await your response to the issues I have raised above, the unfreezing of my account and a formal apology from the bank.

1
Comment #35 by Anonymous posted on
Anonymous
Well i was not wrong then at the beginning of the promotion to withdraw my funds, I had put $350,000 in the account,I start to realize that the transfert time was too long, 4 days in 4 days out, a lot of interest lost. So I put everything back into an ING DIRECT electric account.O.K the interest is not has great, but the service is excellent. Transfert take 2-3 days at the max.
And treatning of account close.

Theses kind of e-mail give me the jitter coming from a bank. I wonder, what they will find or apply as reason come Sept 29 when the promo is over, and people start removing their funds in drove.

Moreover in theses day of incertainty with the melt down of the mortgage and housing market. One has the wonder how much they are expose to the mortgage meltdown,and if they will put restriction in Sept 29 of how much one can withdraw at the time.Bank cand do pretty much what they want, if you read the fine print. If it take up to a month to clean up an account, that kind of tame the game of going somewhere else to get a better interest rate, if you count the time of transfer and if they decide to limit the amount we can withdraw per withdrawal.

I kept $2.00 in the account to keep it open, and took an attitude of wait and see, to what will happen in Sept with their first promo coming to an end.

Great website, keep up the good work.

1
Comment #36 by Perk Getter (anonymous) posted on
Perk Getter
I jumped on the wagon and withdrew all but one dollar. I hope that I get it - the status says "pending" and it usually says "in progress." It's less than $100,000. I decided that now is a good time to take advantage of 2 year CD-Rates. I'll feel more at ease with a bank that I can trust, and I'll get a high enough rate for the next two years. If it turns out that this FNBO thing is just a fluke - and I'm sure that it is - I'll gladly take advantage of a good offer.

1
Comment #37 by Anonymous posted on
Anonymous
I'm surprise about the previous post. I thought that I have read it either here or FWF that most of the e-mail titled 2nd due diligence was a mistake and that accounts were not frozen ie. FNBO mistake today were e-mail and not accounts freezing.

1
Comment #38 by Anonymous posted on
Anonymous
Response to John,

Be happy if they unfreeze your account and then run with your money. That is what I did today. The money will not be sent out until probably next Friday.

FNBO is not what I expected either. Is not worth the hustle we are all going through for few extra bucks.

1
Comment #39 by Anonymous posted on
Anonymous
 
Transfer first, ask questions later.
 

1
Comment #40 by Anonymous posted on
Anonymous
JMO but I wouldn't send any personal correspondence to FNBO. It may make you feel better for a few minutes but there's no telling what kind of information the bank may retain against your name or even pass it on. John's letter sounds business like enough but an earlier poster was definitely not even so if it was me I would just do what I need to do and find another outlet for my anger rather than committing them to paper and go on record. I think that potentially, it would hurt you more than it hurts FNBO.

1
Comment #41 by Anonymous posted on
Anonymous
Ok, so I replied to the Due Diligence request like a good "patriot" and then almost immediately got the apology email. I feel really stupid now for sending personal info via email when it wasn't even necessary. How much did I put myself at risk emailing them that info? All I included was my name, last 4 digits of my account number and the name of my previous employer. I really should have checked this site before replying like an obedient little automaton. And now I'm wondering if I should pull all my money out ASAP. Help!

1
Comment #42 by Anonymous posted on
Anonymous
Banking guy:

"They're making some mistakes now, but I believe they're going to do what's right. So I'm going to stick with them and see what they'll offer after the promo."

The above comments leads me to wonder about the intrinsic motivations of Banking Guy.

I don't believe Banking Guy is a guy; having followed this blog ever since it started, I am convinced it is operated by a company with definite vested interests of its own.

1
Comment #43 by Anonymous posted on
Anonymous
Banking Guy has a near cult following and a large fan base of loyal readers.

Economically speaking, any normal individual blogger would therefore gain considerable utility by revealing his identity. The fact that Banking Guy is anonymous tells me that me that the disutility from revealing his identity far exceeds his utility from revealing his identity.

Which is reason enough to speculate whether Banking Guy is indeed a "guy." And it is reason enough to remember at the back of your mind that the information presented on this website could have an agenda.

I don't think we should suspend our intelligence when assessing information that Banking Guy or Banking Company presents us.

1
Comment #44 by Anonymous posted on
Anonymous
yes, regarding the thing about sending anger-mail and hurting yourself, obviously the I am a **** letter will be sent from a non-related account from a non-home computer.

otherwise, it would be as dumb as FNBO's e-mail.

1
Comment #45 by Anonymous posted on
Anonymous
I hope that the last few comments were intending to provide comic relief at the end of a somewhat stressful day? LOL

1
Comment #46 by Anonymous posted on
Anonymous
of course it is in jest. maybe i should tell them i am vice president. the point being, wtf are they going to do with the info? call everyone's employer?

say i am a ****? I will just put down McDonald's as my employer. Will they call? nope. what does it matter? 1 more felony count when they bust up my prostitution business: Charge #29: Viloation of Penal Code XYZ: providing false employment information to FNBOdirect. Sentence range 3 to 15 years...

1
Comment #47 by Anonymous posted on
Anonymous
Warning:

http://www.fbnodirect.com = fraudulent site

http://www.fnbodirect.com = FNBODirect

Also need to be careful with emailing FNBO so that email is not sent to the fraudulent address inadvertently.

1
Comment #48 by Anonymous posted on
Anonymous
btw, for the person whose father replied, that sucks.

on the positive side, i have a large sum of money in a foreign bank, but I need a trust-worthy US Citizen to help me get it out. can i have your father's banking info or e-mail address?

okay, bad taste, but i couldn't resist :-(

1
Comment #49 by Anonymous posted on
Anonymous
Actually the comic relief was intended for the comments about Banking Guy (that was too over-the-top haha/giggles!!) but since the "I'm a ****" was clarified, I can see the humor in that too.

1
Comment #50 by Anonymous posted on
Anonymous
If you don't like the information or advice given by Banking Guy, no one is telling you to follow it. You have the choice not to view his blog.

1
Comment #51 by Anonymous posted on
Anonymous
See the home page of these FNBO Jokers, they are not even qualified for my middle finger.. just dump them off all together.. Morons... get a life FNBO.. dont put your finger where you dont have the ability...

1
Comment #52 by Anonymous posted on
Anonymous
>>> btw, for the person whose father replied, that sucks.

Yea, and like a dumbass, *I* replied via email as well. Can somebody please tell me what the harm would be in emailing the fulfillment@ address they provided with my name, last 4 digits of my account number and name of my previous employer? Should I be freaking out now?

1
Comment #53 by Anonymous posted on
Anonymous
"If you don't like the information or advice given by Banking Guy, no one is telling you to follow it. You have the choice not to view his blog."
--Sorry for my poor English.. I am a BIG fan of Bankign guy.. always..

I am talking about that FNBO jokers.. I am asking all you guys to dump that FNBO all the way..

I didnt mean to talk about Bankigng guy.. he is not a Banking guy.. he is the Ban-KING :-)

1
Comment #54 by mikef445 (anonymous) posted on
mikef445
Like everyone else posting a comment here, I received the same annoying letter earlier today stating my funds are frozen and it was a second notice, which of course is a falsehood.

The bank did generate an apology letter in my name three hours later so all seems alright? Who knows what they'll do tomorrow.

It wouldn't be a bad idea to initiate a small cash transfer, which I did to make sure all is well with your respective accounts.

That's my 2 cents.
Mike

1
Comment #55 by Anonymous posted on
Anonymous
Now there's a new message when you login to the FNBO website. It says:

"FNBO Direct will have scheduled maintenance from Saturday 11 pm to Sunday 5 am CST. During this time the application process and transfer funds will not be available. We apologize for any inconvenience."

I hope this means that our transfers we made today will actually go through. I can't believe that we actually have to worry abour withdrawing our own money from an FDIC bank.

1
Comment #56 by Goldie (anonymous) posted on
Goldie
Just getting home from work and reading everyones blogs. All I an say is wow.

**Please leave bank guy alone. I have learned so much from this blog. Best on the net.

I recieved the same emails and logging into my account I noticed there is an "Our Apologies" posted on the home page at FNBO.

I am not going to bail out just yet but will be doing some back up shopping tommorrow. I did initiate a small cash transfer as Mike mentioned above and everything seems to look ok my end so far. But you never know.

Thanks bank guy for everything. Your awesome!

1
Comment #57 by Anonymous posted on
Anonymous
I haven't receive any of the e-mails that have been discussed but the 'scheduled maintenance' message is a bad bad idea after the day that we just have. Is this bank really that moronic or are we all in trouble here?????

1
Comment #58 by Anonymous posted on
Anonymous
I would think that it'd be in FNBO's best interest to make some sort of statement with an explanation. An apology is not enough here. We are all afraid that we will have trouble getting to our money. This is quite serious.

1
Comment #59 by Anonymous posted on
Anonymous
Yeah, I'm one of the non-harassed group but after the 'maintenance message', I'm getting bad vibes so I've scheduled my transfer out now after holding out for the entire day of this fiasco.

1
Comment #60 by Anonymous posted on
Anonymous
BANKING GUY, will you please put up a poll asking who is withdrawing money from FNBO, and is it the entire balance or a percentage? It would be interesting.

1
Comment #61 by Anonymous posted on
Anonymous
Here is the fun part...
I closed my account in two weeks of its opening as I smelled something fishy..
Guess what? Today I got emails saying that they will freeze my account.. The whole bunch of Jokers at FNBO needs to get a life.. after few min, I got another email saying that the one before was a mistake and I can use my account.. at this point, I cant stop laughing like mad.. these jokers are made in America?? Holy crap!!

1
Comment #62 by Anonymous posted on
Anonymous
OK..Ok..OK!!! I clicked on the trusted leader link, in the paragraph, on the www.fnbodirect.com homepage. I wanted to see what they had to say about that!!! Well, come to find out that the are subsidiary of First National of Nebraska, a multi-state holding company located in the heart of downtown Omaha.
Well after googling for some info on the above stated... I came accross a web site www.fnni.com. From here I could find numerous branchs in Nebraska, Iowa, Illinois, Colorado, Kansas, South Dakota, and Texas, though some named differently i.e. First National Bank of Colorado.

Doesn't that sound familiar???

So to make this story short, go to www.fnni.com and find and First National Bank of WHATEVER that is near you, and demand your money if you don't have access VIA FNBOdirect.com, and they don't want to mess with MY $$$$$$$, there are 17 branches in the state of Colorado alone!!! :)

Hope that helps
StuDawg

1
Comment #63 by Anonymous posted on
Anonymous
May I suggest that everyone who is keeping some of their money in FNBOdirect take a screen shot of the homepage with the apology and also the planned down time message on the first login page. The more there is evidence, the more there is proof.

This seriously could become a class action law suit!!!

1
Comment #64 by calwatch (anonymous) posted on
calwatch
Banking Guy is a real person and, as stated in his first post, his name is Ken. Anyone who received referral bonuses from him has his real name. I think he checks out that he is a legitimate person and not a shill.

1
Comment #65 by Anonymous posted on
Anonymous
I didn't even fill in the survey. Received both the account frozen email and apology email.

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Comment #66 by Anonymous posted on
Anonymous
Based on the apology email and the apology on the web site, I canceled the tranfer that I had scheduled for Monday. I'm willing to give them another chance.... hope I don't regret it.

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Comment #67 by Anonymous posted on
Anonymous
Hi All,

I followed the links from blogger StuDawg and this is what I found:

1) I said to a teller "would you please cash a check for me in the amount of $100,000"
she said "I'm sorry Sir, but for such amount you have to give us a one week notice"

2) I think they are having liquidity issues. If withdrawals are larger than deposits, the Patriot Act card is played and all those e-mails are sent out to stop people from getting their money out.

3) When FEDs pumped the billions into the banking system today, liquidity improved and an apology came from FNBO.

4) This is not the end of FNBO nervousness and we all
will be going through it again next week.

5) Requests for small amounts pulls, that most of you set out today is not indication of all is calm.

6) Banking Guy is correct to
ride this wave of bad taste in our mouths, provided you have less than 100K at FBNO,
otherwise pull your money ASAP above 100K.

Bob Freeds

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Comment #68 by Anonymous posted on
Anonymous
Bob Freeds,

Which bank did you call?
Did you tell the teller, no pun intended, your money was in FNBOdirect.com?


Thanks for following up!

StuDawg

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Comment #69 by Anonymous posted on
Anonymous
Response to StuDawg,

It was downtown office in Omaha this afternoon.

I did not tell her my money are with FNBO direct. Actually, all of FNBO direct
money are held in Omaha branch in portfolios of many bonds, commercial paper, treasury securities and most likely in some real estate trust accounts. You can find that info from shareholders disclosure for the 1st and second quarter.

Bob Freeds

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Comment #70 by Anonymous posted on
Anonymous
FNBO pays interest for partial months . You can find the answer in their FAQ page. I'm thinking of transferring half my money out of FNBO. There are more and more 6% cd's being offered and more 6.01% rewards checking accounts being offered. FNBO's 6% savings account is no longer the best rate being offered.

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Comment #71 by Anonymous posted on
Anonymous
I feel sorry for FNBO Direct in the same way I would feel sorry for a self destructive, confused, dying animal. They are so hopelessly FUBAR. It does sadden me just a bit to see an American business inflict wounds of this magnitude upon itself. FNBO Direct appears unaware of banking industry norms and customs re extraction of customer information for Patriot Act purposes. Or else they arrogantly think they know more than other banks and simply do not CARE what other banks do. But regardless it being stupidity or arrogance, the bottom line outcome is the same: they are destroying their business and may not even realize why. While I feel sorry for them I have to worry first about me. I will be getting my money out tomorrow - if I can - all but a dollar or two. This to collect my interest at month's end and . . maybe . . just maybe they will come to their senses and I can go back in. But having significant funds on deposit with a bank so willing to employ the nuclear option, i.e., freezing, leaves me feeling very nervous and skittish. You just cannot predict their next wacky move. It's going to take a lot more than this current apology before I jump back in with both feet. A LOT more. When their next due diligence e-mail arrives, I will be gone. Halloween has arrived early at FNBO Direct. They are in process of scaring all their customers away.

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Comment #72 by JS (anonymous) posted on
JS
My account was actually frozen, did I have a part in them sending this email? I called them today about a couple of direct deposits from my employer not showing up on my statements. They put me on hold for no less than 10 mins, and then told me that it was my payroll departments issue. I called my payroll department, who informed me that they had received a letter from FNBO indicating my account was indeed frozen (ADP is mailing me this letter for my records). Soon after I spoke with FNBO, the emails went out. My account was actually frozen, and has been for about 2 weeks. FNBO lied to me, I closed my account. I received a call from a Customer Service Rep, who assured me my account was fine, I informed him direct deposits were failing. He told me, oh yea, I didn't check your wife's information. It was frozen because she is a homemaker, and they did not send her an email to my knowledge. I did receive the apology email, which was also wrong, again, because my account was truly frozen.

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Comment #73 by Anonymous posted on
Anonymous
As long as they keep paying =>6% I'll keep my account with FBNO. Looks like someone made a ****ooo.


Re: FNBO Direct account number ending in XXXX

Dear XXXX XXXXX,

Please disregard the email sent on August 10, 2007, with the subject line: Due Diligence 2nd Request. This email was sent in error and we apologize for the confusion it has caused. If Due Diligence information is required, you will receive a follow-up email. Again we apologize for this inconvenience.

If you have any questions, please send an email to fulfillment@fnbodirect.com or call 877-370-3707. Please reference your FNBO Direct account number when you contact us.

Thank you for choosing FNBO Direct for your Online Savings Account.

Sincerely,
FNBO Direct Customer Service

=====================================================================

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Comment #74 by Anonymous posted on
Anonymous
I have a feeling this is going to blow over next week. Many of you who pulled your money and moved it to a bank with lower interest are going to want to put the money back into FNBO Direct. But, that process will have lost you 6 to 8 days of interest, maybe more. So, don't be so quick to move it. First National Bank of Omaha has been around for a long time.

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Comment #75 by Anonymous posted on
Anonymous
1. Moving your money out because of of a technical glitch?

2. A law suit?

3. Occupation/Company is hardly top secret information.

Give me a break guys, you all sound quite pathetic.

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Comment #76 by yus9 (anonymous) posted on
yus9
"1.Moving your money out because of of a technical glitch? 2. A law suit? 3.Occupation is hardly secret information. Give me a break guys, you all sound quite pathetic."

I've got lots of money at FNBO. And I agree with the previous poster except for moving our money away, which I have started to do.

Its not the account frozen mistake. It is the mistake of using email for such critical communication that tells me FNBO is not aware of current industry norms.

Lets all just quietly leave FNBO and let them recover.

Hopefully nobody will loose money, and the emotional tramma.. get over it.

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Comment #77 by Anonymous posted on
Anonymous
Wow, so many comments!
I also pulled out all my money to AMTrust and at this time it shows my funds at both the banks.
I did not want to push it from FNBO and give them control.
I hope there is not a run on FNBO and my transfer goes through.
I cannot have peace of mind until my money is not at FNBO any more.

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Comment #78 by Anonymous posted on
Anonymous
I read at another site which may be relevant.
FNBO did this just to reduce their liability of paying interest at 6% at a time when cannot lend enough of their money >6%.
Those who are moving their money out are actually doing a favor to FNBO.

1
Comment #79 by Anonymous posted on
Anonymous
where can we find the article that you just read?

1
Comment #80 by Anonymous posted on
Anonymous
I'm glad that I never got around to opening an account with FNBO. Safety, security and trust are necessary for a good bank. An extra 0.64% for another month and a half isn't worth the worry.

1
Comment #81 by Anonymous posted on
Anonymous
yes please send the article about FNBO doing this on purpose to prompt people to withdraw so they don't have to pay 6%...

i had thought of that too, but:

1. what about new money coming in?

2. how could they be sure about withdrawals? from this thread, there are apparently many suckers who will leave their money at FNBO.

3. why not just say "You didn't provide the information, we closed your acct and are mailing you check"? that way, don't have to depend on customers to withdraw.

but I actually recommend people leave their money at FNBO until next Wednesday...that is when my txfr out clears and I want to be sure i get it, so please, don't cause a run on them, keep your mony there until mine i safely out

:-) keep ****in'

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Comment #82 by Anonymous posted on
Anonymous
I applied for an account with FNBO when they made their 6% offer. I can't remember what all the problems were but after about a month and several E-mails I just advised them to cancel my not yet open account and delete all my information. I got a feeling things there were not on the up and up or they just plain didn't have the infastructure necessary to manage an internet bank operation. I don't know which is correct but obivously one of them was. To me the hassle makes an additionl 1/2 % for a limited amount of time a waste of time. I hope everyone gets their money out of FNBO ok. While the interest rate is less than 6% I have good luck using ING, HSBO, GMAC, and EMIGRANT. Also use AMTRUST, EVERBANK, ONE UNITED BANK, and E-LOAN with okay results but not as good as the fore mentioned. AMTRUST needs help with their customer service dept. Good luck to all.
Anonymous

1
Comment #83 by Anonymous posted on
Anonymous
To those who are transferring money out, where are they sending it to?

I'll admit the first thing I did when I received the Due Diligence e-mail was to pull all but $1. Other than FNBO, I have ING Direct (very pleased with the service/features, but rate is admittedly low), and a national bank (great service, **** poor interest).

I've heard mixed things about HSBC, seem to see Amtrust & GMAC mentioned quite a bit as of late.

1
Comment #84 by Anonymous posted on
Anonymous
I received a second, more personal appology from a real person (I think)this morning....They must be working over time trying to smooth things over a little.

1
Comment #85 by Anonymous posted on
Anonymous
To the above two posts right above this one - 1) Can you please kindly paste the text of the 2nd personal apology that you got from FNBO? 2) Not that I'm an expert - far from it - but with interest rates likely to go down before they go up, I've been putting as much money into 2 year CD's as I can. The rates are about 5.40% which will offer some protection against eventual falling rates. In the long run, I feel better about this strategy rather than leaving my money in FNBO just for another month and a half of .5% more.

1
Comment #86 by Anonymous posted on
Anonymous
I'm done with FNBO, I called them Wednesday of this week and provided my employment info after they had frozen my account without warning. Today (saturday) my account is still frozen!

1
Comment #87 by Anonymous posted on
Anonymous
Withdrew all but a buck this morning, effective Monday. Did not want to give them the weekend float. Once my money is safely out next week, I plan to let them know exactly what I think of their interpretation and implementation of the Patriot Act. And I disagree with my fellow posters here: It is not OK for any bank to threaten a nuclear option like account freezing via e-mail. Something this serious merits a telephone call or, better, a formal letter beneath the bank's letterhead. Threatening to freeze a depositor's account is a big deal. FNBO Direct's frivolous use of this option is testimony to their consummate arrogance, or perhaps to their astonishingly poor judgment. Either way, it's bad news. A week ago they threatened to freeze me absent my willingness to reveal my employer in 1985, the year I retired. No other bank ever asked me that. Human curiosity being what it is, it's worth a buck to me to learn if they are nuts enough to follow through on their idiotic threat. I have dealt with many tens of banks over the years. But for ineptitude these FNBO Direct fools are the all time leader. And their paltry 6% interest rate does not come close to compensating us for it.

1
Comment #88 by Anonymous posted on
Anonymous
Per the above post - imagine a bank who will freeze your account unless you provide them with the name of your employer from 27 years ago... and not even call you or mail you an official letter, but an email?????

1
Comment #89 by Anonymous posted on
Anonymous
Why would you trust your life savings to a bank that, as the above poster said, frivolously threatened to freeze your account?

This isn't about FDIC insurance or bank solvency, this is about respect and trust. Yesterday, FNBO proved they have little, if any, for their customers.

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Comment #90 by FG9942 (anonymous) posted on
FG9942
It is not just FNBO but you are at the mercy of any bank where you have an account.
Most banks put a long hold on any money you deposit even if it is a cashier's check.
Same thing goes for ACH transfers which locks your funds for several days.
There is no guarantee that you can get your own money back when you need if any bank decided not to give it to you.
You may file a law suit which may take years to settle but you cannot get your money unless you can put a gun at the manager's head.
It is law that is in favor all the time.

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Comment #91 by Anonymous posted on
Anonymous
This is on background, NOT directly related to FNBO Direct. But still, setting matters. I suspect many here have never visited Omaha, FNBO Direct's home. Some may envision it as a pristine, traditional, midwestern American city. Following a link now on Drudge, I found posted on line an article from yesterday's Omaha World-Herald. It was an eye-opener for me. Here are the first two paragraphs:

"[Omaha] Mayor Mike Fahey wants to add surveillance cameras in violent areas, boost the Police Department units that serve those neighborhoods and stiffen local gun laws in response to the spike in gun violence that has left nearly 40 people wounded in shootings since July 1.

The mayor delivered his ideas today as the city marked a period of peace - 44 hours and counting without a shooting."

An eye-opener for me but I realize perhaps not for you. It's all good. Just wanted to post this FWIW. Perhaps FNBO's use of the nuclear option is less a stretch when you consider their staff is at daily risk from conventional weapons.

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Comment #92 by Terry (anonymous) posted on
Terry
Someone asked to see the second apology letter sent to me this morning.

"Hello Terry,



Please accept our apologies for the Due Diligence 2nd Request email sent to you in error.



Be assured your account has not been restricted. You may continue to conduct transactions as normal.



If you wish to discuss this further, please call 877-370-3707. Please reference your FNBO Direct account number displayed at the top of this page when you contact us.



Thank you for your continued relationship with FNBO Direct.



FNBO Direct Customer Service"

This was sent by a CR person named Amanda.

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Comment #93 by Anonymous posted on
Anonymous
I don't like this "Patriot" bill monkey business.....Maybe its possible to move money out of U.S. banks into Canada, for example and access via ATM card. HSBC offering 5% at Canadian branches. U.S. dollar may continue getting weaker. Canadian government and banks seem more trustworthy.What do you think?

1
Comment #94 by Anonymous posted on
Anonymous
Does anyone know FNBO Direct's ACH # for purposes of pulling out money using another bank's ACH function?

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Comment #95 by Anonymous posted on
Anonymous
Suing FNBO for sending a mistaken email? Maybe, if they actually froze your accounts, as some people are claiming. That would be worth suing over. But, for receiving an email? Where is the fraud there? Perhaps, you would have a claim if you ended up responding by sending confidential information by unencrypted email, as it asked for, but your case is still not going to generate big $$ unless it is filed as a class action. And, how many people actually responded to the email? Not many, I suspect, because it was withdrawn the same day. Not worth filing the suit, and I ought to know, because I am a plaintiffs' lawyer specializing in suits against investment banks. It is hard to believe you but, if so, make sure the lawyer agrees to a contingency fee. Frankly, unless your account was frozen, I don't believe any lawyer is telling you what you say they are telling you.

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Comment #96 by Anonymous posted on
Anonymous
ABA Routing for FNBO Direct is as follows: 104000016.

Good luck and hope you escape intact.

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Comment #97 by Anonymous posted on
Anonymous
I firmly believe this entire matter is destined to become a biz school case study of how not to run a bank.

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Comment #98 by Anonymous posted on
Anonymous
Now that it's Monday morning, I'm wondering how everyone is doing with their transfers from Friday. My transfer has been deducted from my FNBO balance (leaving me with a dollar), and if everything goes as it has in the past, I'll have my money in the receiving account on Wednesday morning. Everyone OK so far?

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Comment #99 by Anonymous posted on
Anonymous
This is the message I have been getting this morning.

"Transfer funds is not available at this time. Please try again later."

Anyone else having problems?

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Comment #100 by Anonymous posted on
Anonymous
On friday I scheduled a transfer out of all but $ 1.00, and got the standard Funds Transfer Request email this morning.

I believe Banking Guy's judgement is clouded on this issue. No other bank has ever asked me for this much information for a savings account.

I recently replaced a HELOC and the bank happily accepted Retired as my employer / employment status.

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Comment #101 by Anonymous posted on
Anonymous
My transfer, executed Saturday, has not been deducted from my account. And their Transfer Funds function is down, so I am unable to check the status of the transfer. I hope everything is OK, but with this bank one does not know. Maybe too many of us were trying to get through their exit door all at the same time. I dearly hope I can get out soon, but I promise you it will not be too soon.

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Comment #102 by Anonymous posted on
Anonymous
As if the mess-up last week was not enough, today I receive this. I have never responded to their survey, yet I got "2nd Due Diligence", "Apology" and this. Go figure....

----------------------------------
> Date: Mon, 13 Aug 2007 00:08:37 -0700
> From: service@myaccount.fnbodirect.cashedge.com
> To: XXX
> Subject: Your Request To Unsubscribe Is Complete
>
> Hello XXX,
>
> Per your request, you have been unsubscribed from the service. You will not be receiving any updates and/or notifications from us.
>
> Thank you for letting us help you manage your personal finances.
>
> Thanks,
>
> Sincerely,
>
> Customer Service
> https://www.fnbodirect.com/iwsOnline/public/logoff/logoff.do
>
> *********************************************************************

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Comment #103 by Anonymous posted on
Anonymous
Maybe they are scrapping Cashedge and going with a faster money mover? That would be nice...

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Comment #104 by junger (anonymous) posted on
junger
I just got comment from an FNBO rep on the situation. See:
http://www.onlinesavingsblog.com/2007/08/13/fnbo-responds-to-email-mishap-says-no-accounts-are-being-held/

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Comment #105 by Anonymous posted on
Anonymous
I'm out with balance now at $1. Finally. Go ahead FNBO - freeze my account; make my day! Jackasses.

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Comment #106 by Anonymous posted on
Anonymous
Great to hear you received your money! I am still sweating it. I scheduled my tranfer on the 10th for effective date Aug. 13th. It is showing in process, but is showing that the funds did "leave my account" until the 14th.

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Comment #107 by Anonymous posted on
Anonymous
Banking guy, this might be a great time for a survey. How many people pulled most of their money, some of their money, or none of their money this week.... and how much they pulled 1-20K, 21K-50K, etc.

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Comment #108 by Anonymous posted on
Anonymous
I received all my money from FNBOdirect. Yes! ... and Countrywide $ too. I love this blog. Thanks banking guy.

1
Comment #109 by Anonymous posted on
Anonymous
You people who are all freaked out about sending employer information via e-mail are IGNORANT!!!!! First of all, most banks have a secure e-mail connection. Second of all, your identity wouldn't be stolen from someone who simply knows where you USED to work!

1
Comment #110 by Anonymous posted on
Anonymous
Better safe than sorry. I did not like the way this bank handled things. Hope all goes well for you at the end of September....

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Comment #111 by Anonymous posted on
Anonymous
All this angry bee buzzing will get most folks complaining to FFNBO Direct nowhere.

Do what I did -- complain to the FBNO regulator, the U.S. Comptroller of the Currency. You can do it online, and I'll bet FNBO pays a lot more attention to the USCC than to you individually.

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Comment #112 by mljackson posted on
mljackson
I want to unsuscribe to your company

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