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$35 Bill Pay Bonus at Bank of America

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Bank of America
Bank of America is offering $35 for paying 3 online bill payments within 30 days. The offers page is located at billpayoffer.bankofamerica.com/. Here's the small print:
This is a special limited time offer available to existing consumer and small business customers who have not made a bill payment with Bank of America Online Banking within the last 6 months. Offer cannot be combined with any other offer and is limited to one incentive per customer.

Customers will get $35 if they use our Online bill payment service to pay three bills from their checking account within 30 days. If instead two bills are paid within 30 days, the incentive is $25.

To get the $35, Small Business customers may instead enroll in Online Business Suite Direct Payments service and make three payments within 30 days. If instead two bills are paid within 30 days , the incentive is $25. Direct Payment Service requires Internet access, and Internet service provider fees may apply. This service is not available in Washington or Idaho. If we determine that you meet all the terms of the offer, we generally pay the incentive within 90 days. We may deposit the incentive directly into the Bank of America checking account you used to register for the promotion or we may mail a check to the address listed in our records for the checking account. We may report to the IRS the value of the incentive we pay to you and you are responsible for any applicable taxes.

This is an improvement to the bill pay bonus that they were offering in July when the maximum bonus was only $25.

Credit for this find goes to SlickDeals member allthejunkforme who posted it in this SD thread.

Bank of America still has a $100 bonus for opening a checking account (see post). For possible issues of opening a Bank of America checking account, please refer to the bottom of this post. As I described in that post, BofA does a hard pull, and you have to be diligent to ensure you avoid fees and receive the bonus.

Other Bank Bonuses

To find other bonus deals, please refer to my bank bonus page which has all of my recent bank bonus posts.

  Tags: Bank of America

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Comments
12 Comments.
Comment #1 by Anonymous posted on
Anonymous
I registered for the $25 billpay offer at the beginning of July, made my two online payments by mid-July and am still waiting for the $25 incentive to be paid (it's been over 90 days since I registered for the promotion). I emailed the bank 3 times so far to follow up (the responses to the first two emails were pretty much non-responsive form replies). I'd be interested to know if others have received payment from the July promotion and, if so, how long it took and in what form (check or credited to account).

1
Comment #2 by Treacle (anonymous) posted on
Treacle
I also participated in the $25 billpay offer, and have yet to receive a credit to my account.

In addition, I first heard about this offer in one of my local banking branches in WA. Yet, when I read the fine print of the offer in my confirmation e-mail, it said the offer is not valid in WA.

Why send promotional materials to banks where your promotions aren't valid?

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Comment #3 by Anonymous posted on
Anonymous
why did I get this message when I clicked on the "bill pay" tab after I logged in my BoA account?


You do not currently have an account that allows you to use Bill Pay. For more information please call 800.933.6262.

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Comment #4 by Anonymous posted on
Anonymous
It looks like you're not alone. I also participated in the billpayoffer bankamerica offer for $25 back in July 2009. I qualified for that offer; the last time I used billpay was in June 2008. I made 5 online billpay payments within that month. It's over 90 days, and I have not received my $25 bonus. At the time I enrolled, I was skeptical... the info they asked was name, zipcode, last 4 digits of checking account, and your email. Plus, none of the info you enter seem to matter... most items arent required; and seems like there really isnt a way for them to so-called check to see who signed up. Today, I still think it's a scam. If they're going to offer this, then it should be when the user signs up to their BoA account online. I dont know what to do; no responses from the bank to me either.

1
Comment #5 by Anonymous posted on
Anonymous
I posted the first comment above (at 1:47 pm on October 5, 2009). Bank of America's latest response was that, since I had originally enrolled in bill pay in 2006, I was ineligible for the promotion because the promotion was only open to customers who had not used bill pay in the last 6 months. I replied that I had not used bill pay in the 6 months prior to registering for the $25 offer (actually, it had been more like a year), and, thus, satisfied the condition of the offer. It's very frustrating dealing with the bank's customer service, especially by online messaging. I can't bring myself to calling them because I foresee it being even more painful, but may have no choice. I may close my account over this. I've had the account since the early '90s, but have used Schwab Bank as my primary checking for the past few years. It's a shame they turn a promotion designed to build customer loyalty into one that damages it instead.

1
Comment #6 by Anonymous posted on
Anonymous
To Anonymous @ 12:13am and to others having the problems receiving their bonus:

In terms of quality of customer service and overall responsiveness, the 3 tiers are (from worst customer service to best) emailing, calling, and going into a branch. Emailing back and forth will NEVER get you anywhere, as I've found out multiple times, and phone customer service is questionable at best.

The best thing to do by far, dealing with any bank, is go to a branch, talk to a supervisor, have documentation in hand that proves you've satisfied the conditions, and let it be known that you will not leave without a confirmation that the bonus will be sent to you. I guarantee you that you will get better results than simply sending emails back and forth to someone who could not care less about your predicament.

1
Comment #7 by Anonymous posted on
Anonymous
Excellent advise. It's just, what if the supervisor says s/he cant do anything about their special online promotional offers? The only thing I can think of, which is severe: tell the branch account specialist or even the branch supervisor that if BoA does not honor this promotional offer that I fulfilled as per BoA-terms; then I'm taking my personal checking account business elsewhere-- and if no BoA bonus, then, I think I will have to say, "then please close my account right now. i'm taking my business elsewhere."

1
Comment #8 by Anonymous posted on
Anonymous
I signed up for the original promotion in late July but didn't really think I qualified (I had used bill pay within the previous six months). I then promptly forgot about it. Then on October 20th they deposited the $25! Ironically, because of the way they set these deals up I don't use their bill pay until I (truly) qualify for their current promotion.

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Comment #9 by Anonymous posted on
Anonymous
Did BoA give any of you guys a 1099 for the $25/$35 you received for using the online bill pay?

1
Comment #10 by Deb (anonymous) posted on
Deb
I too enrolled in December during the $35 promotion if you pay 3 bills within 30 days.  It is now 4/1 and I have not received my promotion.  Keep getting the run around from customer service.  First stated I did not qualify, as I didn't make payments...wrong.  I quickly pointed out the dates and company names.  Then they said I wasn't signed up for bill pay?  WHAT??  I too am so frustrated I may leave B of A.

1
Comment #11 by Anonymous posted on
Anonymous
I signed up in early Dec 09, received confirmation email reminding me to make the bill payment and went ahead to make 3 payments before end of Dec. Waited more than 90 days and started contacting BoA, the helpful customer service responded my email with the standard response that I did not qualify by "copy paste" the terms and conditions from the offer page.

I contacted multiple online banking specialist through chat, being in the customer service industry myself, hoping that I will be lucky enough to find a real helpful human but to no avail. As usual, the online banking specialist on the chat provides you a number to call, the more experienced specialist specialises in transferring your chat to nobody that will force you to end the chat without an option to rate the service.

After making more than 10 calls to all the different numbers provided, I finally get to a number to a human that could tell me what the problem is. My record shows that I signed up for the offer after I made online bill payments which of course is not true. I offerred to send them emails with proof of bill payment history and confirmation email with dates, but the representative claimed someone will contact me etc...

I spent several hours on this, thinking that with more patience - I can get it straighten out. But I was wrong. I will be closing my accounts with them. I could never understand the complaints about them out there until I experienced it myself this time. The online banking specialist and the customer care at the different phone numbers is truly unbelievable.

2
Comment #12 by Anonymous posted on
Anonymous
I am so frustrated with Bank of America.  I'm closing my account.  I did the billpay in DEC.  3 bills within a week of signing up, never used billpay before.  It's supposed to create customer loyalty and positive attitude toward a too-big-to-fail monster and instead I've decided to take my small business and personal accounts elsewhere. 

1