Another Case of a Bank Discouraging Small Debit Card Purchases in its Reward Checking Account

Wednesday, October 28, 2009 - 8:01 AM by Ken - Bank Deals Guy
A reader forwarded me an email she received from City National Bank. The bank appears to be pushing for larger debit card purchases. Here's an excerpt of the email:
We are committed to offering innovative and rewarding products like our Free Reward Checking Account. We are only able to offer this account with such an extremely attractive rate of interest and its additional benefits if our customers use their City National Bank debit card for their typical daily expenditures. Appropriate utilization of the debit card benefits all account holders, as well as the bank; therefore, it plays an essential part in our ability to maintain all of the attractive benefits and features of this account.

In reviewing your Reward account transaction history, we have noticed you are using your debit card in what appears to be a calculated and limited fashion. In the true spirit of our program we would like to encourage you to utilize your Reward account as your "primary" checking account. If your current City National Bank Reward account is not your primary checking account we would ask you to review your monthly statement, and let us know how we can assist you in the transition.

As with all of our Reward account customers, we will continue to monitor the debit card transaction activity on your account. Please be aware we reserve the right to close any account at any time if we feel the account is not being used in the "spirit" intended.

City National Bank isn't the first bank that has done this. Over a year ago, Citizens Bank Minnesota warned customers that it may close accounts if they see too many small debit card purchases (see post). Has your bank sent you such a warning? If it has, please leave a comment.

The reader mentioned that she had around $30 of total debit card purchases for the previous month. City National Bank is one of the few banks in my nationwide list that has no balance cap. All balances qualify for the top rate if the monthly requirements are met (see account review). So it has probably attracted many people who are keeping large balances. Just two weeks ago, City National Bank reduced its top rate from 3.28% APY to 2.65% APY. The bank had kept the 3.28% APY since January 2008.

Based on the bank's FDIC data, the deposits have shown a lot of growth over the last year: from $119 million to $155 million (+30%). However, loans have only grown from $60 million to $62 million (+3%). Debit card usage can help banks maintain the high reward checking rates, but the impact is less for larger deposit balances. For these cases, loans become more important, and it's clear City National Bank's loans haven't kept up with its deposits. I described how debit card usage can help pay for the high interest in this post on the math behind reward checking.

In an old poll that I included on the left side of my reward checking website I asked readers how much you spend each month with your reward checking debit card. Out of 342 votes, 46% spend under $100 on average. It should be noted that readers of this site are probably not the "Average Joes". In my math behind reward checking post, I described data that I received from a credit union that showed the average monthly debit card usage to be around $900. Banks definitely need more of the Average Joes who maintain low balances and make a lot of purchases. If banks have enough Average Joes, they should be able to pay top rates 1% or more above online savings account rates.

You may also like:

Sallie Mae Bank's Internet CD Rates - Available NationwideFive Best Regular Interest Checking Accounts Available NationwideAmerican Express Bank's Internet Savings Accounts and CDs - Updated ReviewEverBank's $75 Bonus on Top of its 2.25% 3-Month Intro Rate

 
 
In order by popularity, then date posted.
Anonymous

Anonymous - #21, Thursday, October 29, 2009 - 6:41 PM

QUOTE:
However, I never quite understand why people want to get something for nothing.
UNQUOTE:

To the person who made the above comment; I do not believe that I am doing "nothing" by depositing my $25k in a bank. By me putting my $25k in a bank - the bank is then able to earn money off of my money - so my money is definitely not doing "nothing" - it is earning money for the bank that I chose to put it in. The bank should be more thankful to people like me who "loan" them my money so they can make LOTS of money off of "My Money".

;-)


2
Anonymous

Anonymous - #31, Friday, April 23, 2010 - 3:43 PM

I received a very similar letter two months ago from County Bank (South Carolina) and threatened to close my account if I didn't change my debit card usage pattern. I then used this card to pay my cable bill which was broken into about $3 each and also some small grocery bill. One week ago I received another letter informing me that my account would be closed by the end of this month because I still haven't followed their intended "spirit".


2
Anonymous

Anonymous - #2, Wednesday, October 28, 2009 - 12:12 PM

I thought that a bank will sooner or later start to notice purchase patterns of customers and "clamp down" on these practices. Anyhow, the balance limitations are what really put me off on these type of accounts.


1
w/ interest

w/ interest - #3, Wednesday, October 28, 2009 - 12:24 PM

the questions is: are banks going to drop individual customers or drop rates??? or both?

i have 2 reward checking accounts and debit about $150 a month from each account. basically i use it for all super market purchases.


1
Anonymous

Anonymous - #4, Wednesday, October 28, 2009 - 12:49 PM

I try for a mixture of purchases on my Rewards cards: supermarkets, drugstores, etc. and I don't do that tacky $1.00 x 10 at gas stations. I also have one of my Rewards cards auto-pay a credit card from the same bank. I do not and will not pay utilities bills from these cards because my roommate pays them (and they carge for online paymenbts). I suppose, however, that I could set up a link to other credit cards and pay them from these Rewards accounts, although I'd certainly rather pay credit cards from an account that pays low or no interest.


1


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