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ING Direct Launches CheckMate for Online Check Deposit

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ING DIRECT

ING Direct has finally released a remote deposit service that allows customers to deposit checks online for free. It's called CheckMate, and it allows checks to be deposited from a PC or from a smartphone. It has been over a year since I first reported that ING Direct was working on this service.

ING Direct customers with either a personal savings account or checking account can use CheckMate for check deposits. These customers can log into their accounts and access CheckMate. ING Direct has a video demo of CheckMate which shows how customers can make deposits from either their PC or from their mobile phone.

To deposit a check from your PC, you need to capture images of the front and back of the check. Once you have two images captured in jpeg format, you can log into ING Direct and use CheckMate to upload the images for the check deposit.

For the mobile phone, you'll need to use ING Direct's mobile app which steps you through the check deposit.

For both the mobile app and image upload, you'll receive an email to notify you when the check is successfully submitted. A second email will be sent confirming that your check has been successfully deposited. After this second email, it will be safe to void the paper check.

Like all remote deposit services, there's a maximum deposit limit. According to ING Direct's Q&As, there's a limit of $3,000 per deposit. Also, there’s a daily limit of $5,000 or 20 check deposits, whichever you reach first.

For checks over $500, ING Direct will place hold on the funds for 5 business days. For checks under $500, the hold time will be 2 business days for checking accounts and 5 business days for savings accounts. The first $200 will be made available the next business day if the deposits are made into a checking account.

Compared to Other Internet Banks

One downside of CheckMate compared with the remote deposit capture services at other internet banks is a smaller deposit limit. Ally Bank's eCheck Deposit service which it launched last October has a daily limit is $5,000 and a monthly limit of $25,000. EverBank released its Online Check Deposit service in 2010. Its daily limit is $10,000.

For those who want to use their smartphones for check deposits, ING Direct has an advantage over Ally Bank. Ally Bank has announced that it will be rolling out its mobile banking services in 2012. EverBank launched a mobile deposit product in February 2012.

Internet Banking

For those looking to replace their brick-and-mortar bank, this gives them fewer reasons to keep a local bank account. However, there may be times that you'll need a local bank. If your check is too big for CheckMate, you may want to deposit the check into your local bank account. Then you can do an ACH transfer at ING Direct. You can avoid the local bank by mailing the check to ING Direct.

ING Direct & Capital One

ING Direct is now part of Capital One. You can read about the transition process in this post.

Edit 5:11pm EDT: Corrected Ally Bank's monthly eCheck deposit limit from $10K to $25K (per CSR). Also, removed mention of EverBank not having a mobile check deposit feature.


  Tags: ING DIRECT, checking account, savings account

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Comments
32 Comments.
Comment #1 by Anonymous posted on
Anonymous
That hold time is long.  I use Chase and most checkes clear in 1 day no matter the amount.  The most I have to wait is 3 days if I write a large check myself.  I only keep about $1000 or so in it and have direct deposit so it is free.  I pay small bills (Under $250) with the account.  My mortgage comes out of a MM account

4
Comment #2 by jujubee posted on
jujubee
5 day hold? useless. you could get faster access to your money by mailing in a check.

when will these banks figure out that the remote deposit isn't worth doing if they compensate for it by putting insanely long hold times on the funds?

9
Comment #3 by Anonymous posted on
Anonymous
I've played with UFB Direct's image scan deposit.  The good news is they accepts check amounts up to 10k.  The bad news is it often fails to accept perfectly legable scans, especially handwritten checks.  I wonder if others have had a good success rate with the scan/deposit process.  

3
Comment #4 by Anonymous posted on
Anonymous
It's easier to deposit checks at a local bank and transfer it to your online bank.

2
Comment #9 by Anonymous posted on
Anonymous
#4  That's what I do.  All I have with Chase is a free checking account.  I deposit checks at the ATM.  Just put in may card and insert the checks.  Get a recipt with the check images. The longest it has taken a check to clear is 2 days.  I just transfer funds to one of my On-Line savings account.

1
Comment #5 by mrvirgo posted on
mrvirgo
I agree with #4.  When I make a deposit at a brick and mortar bank and then transfer the funds on line, all the online banks  with which I have an  account  credit the transfer as a direct deposit and there's no hold.

1
Comment #6 by Anonymous posted on
Anonymous
i just used the remote deposit feature with my iphone and it was available in 2 days!  I love it and I dont have deal with Chase's bad customer service!

2
Comment #7 by Anonymous posted on
Anonymous
"For those who want to use their smartphones for check deposits, ING Direct has an advantage. Both Ally Bank and EverBank still don't have that feature..." Actually, EverBank has launched a Mobile Deposit product back in February 2012.

1
Comment #8 by Anonymous posted on
Anonymous
I've already dumped all my ING accounts since they were acquired by Capitol One, but this feature appears to not even be worth it. With all the restrictions and limits it becomes more of a novelty. Most people have to visit an atm every week anyway to take out cash, so it's not going to reduce trips or save gas. What they needed to do was develop a network of atm's that accept deposits, similar to what most credit unions have, so you can walk into any 7-11 and deposit your check as if you were at a real bank.

6
Comment #10 by KenBDG posted on
KenBDG
Thanks anonymous #7. I missed the news about EverBank's mobile deposit. The post has now been updated.

1
Comment #11 by COREY HART (anonymous) posted on
COREY HART
Anonymous - #8, Thursday, April 26, 2012 - 3:55 PM

"...Most people have to visit an atm every week anyway to take out cash..."

lolwut?  why would anybody need to do that?  I haven't visited an ATM in 10 years.

8
Comment #12 by Earl (anonymous) posted on
Earl
ING wasted time money and resources for useless feature.

My local bank can do check 21 rule and have the money sent immediately to any bank in USA or cash a check using check 21 rule issued by any bank and hand me over the money in less than a minute.

If they did something like that, excellent job, but now ING is going backward into stone age.

(Check21 rule allows any bank to forward or cash a check using electronic transfers or image of a check only, without having the original sent to the issuing bank)

10
Comment #13 by Steve (anonymous) posted on
Steve
I tried uploading two checks from my computer and in both cases it didn't work; just said "We can't read your check. Try retaking the photo and upload a new image."  My images are very clear and easy to read.  Their system seems to not be very good, at least not yet.

12
Comment #14 by leef posted on
leef
It worked for me on the first try.  I used a scanner to create images of the check, which I uploaded to their interface.  I followed their "tips" and put a dark background behind the check and changed the resolution to 300 dpi before scanning. 

5
Comment #16 by Steve (anonymous) posted on
Steve
Update to my post #13: I tried again with a dark background behind the check, and changed the scanner DPI from 200 to 300.  This time it worked.

3
Comment #18 by Gene (anonymous) posted on
Gene
Thanks to the rest of you guys.  This one was a headscratcher that I thought my mother's handwriting was to blame.  Since ditching Bank of America's highway robbery of fees, I've been waiting patiently for this service to deposit my mother's Christmas money so I don't have to deal with mailing it or setting up with a new local bank.  I tried everything and it didn't work.  Used my scanner, used my camera, I heavily edited the photo to move the router/account numbers away from the signature, I made it black and white, I made it monochrome, I replaced all handwriting with text.  But when I came here, all I did was add a black border around the images and they accepted on the first try.  Pretty weird.  I still miss the interest rate from years ago, though.

2
Comment #20 by Anonymous posted on
Anonymous
I was thrilled to see the checkmate feature finally rolled out until I saw the $3,000 limit. I am a self employed contractor in IT and I get paid once a month by a single check. So I still have to trudge to my old brick and morter bank and deposit my check, wait for it to clear, and transfer. still a huge hassle.

2
Comment #21 by Mike posted on
Mike
Steve #13 ... Scanner technology has changed over time.  Our old scanner (20 years old?) wouldn't allow my wife to accomplish some photo projects on certain sites.  She made sure she got a scanner that met the guidelines provided by those sites.  I don't know if check images have the same issues, but thought i'd mention it.

2
Comment #22 by Mike posted on
Mike
I finished reading the rest of the comments after my suggestion.  Glad there are less expensive solutions.

1
Comment #23 by Anonymous posted on
Anonymous
I recently tried to upload pictures of my checks to ING's Checkmate system and it didn't work. I wrote to them to complain and they told me they're not obligated to accept scanned checks. It makes the whole innovation worthless, in my opnion.

2
Comment #25 by Anonymous posted on
Anonymous
"We can't read your check. Try retaking the photo and upload a new image."  No matter how clear the image is.  This is aVAPORWARE.  It's garbage and doesn't work.  Just what I would expect from CRAPITAL ONE.

1
Comment #26 by Jon (anonymous) posted on
Jon
Just wanted to confirm Gene's experience. My check wouldn't scan until I gave it a black background in my scanner. Then it worked surprisingly well as I was depositing a handwritten check.  I've never gotten a handwritten check to work with UFB Direct's image deposit service. 

1
Comment #27 by Anonymous posted on
Anonymous
Used it multiple times and love it.  Dislike the 5 day hold for checks over $500.  They need to hike this limit up and atleast give first time users a warning before depositing it.  The first time I did this, I wished I could have cancelled my $510 check and went to deposit it at Wells Fargo instead.

1
Comment #28 by Anonymous posted on
Anonymous
I don't understand the complaints about mobile phone deposits...  I have an iPhone and it's ridiculously easy to do it.  Just follow their instructions: flat surface, contrasting background.  I've deposited dozens of checks and not once has my deposit given me an error.

1
Comment #29 by Anonymous posted on
Anonymous
ING Direct check upload definitely worked for me when I used a black (8.5" x 11") background. Even on a hand written check it worked. Thanks to everyone who figured this out.

1
Comment #30 by Anonymous posted on
Anonymous
The maximum amount is $3000.

1
Comment #31 by Anonymous posted on
Anonymous
Don't know what everyone's complaining about, I used my phone's camera in pretty shoddy indoor lightingwith a dark green marble background behind my handwritten check, and it took it first try.

1
Comment #34 by Anonymous posted on
Anonymous
Its garbage.  I can't get it to work on my nexus 10.  It won't accept the pics. I have various checks on a black background, well lit, for corners in view.  If I email myself pics from the tablet I can deposit via web on the PC. 

1
Comment #35 by Anonymous posted on
Anonymous
I wrote the comment above re nexus 10. I realized that the FULL web site works well on the tablet when you choose to upload images.  Just don't use the android app.

1
Comment #38 by Tas Kulit Asli (anonymous) posted on
Tas Kulit Asli
I was thrilled to see the checkmate feature finally rolled out until I saw the $3,000 limit. I am a self employed contractor in IT and I get paid once a month by a single check. So I still have to trudge to my old brick and morter bank and deposit my check, wait for it to clear, and transfer. still a huge hassle. Thank you.

Best Regards

1
Comment #40 by Obat Herbal (anonymous) posted on
Obat Herbal
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1
Comment #43 by Anonymous posted on
Anonymous
You may need to add a black border around your images if you use a scanner such as the ScanSnap. Corners of check need to be obvious.

1