Citibank has a long history of offering checking account bonuses. Have you participated in a past Citibank checking promotion? If you have, did they pay the the bonus as promised? Please take my poll to answer this question.
Since Citibank continues to come out with new promotions, I decided it would be useful to have a poll for readers who have participated in past Citi promotions. It asks if the bank has paid the bonus as promised. If they did pay, did you have to call or visit a branch to get the bank to pay? If they didn’t pay, was it the bank’s fault for not paying (You think you should have been paid since you met all of the bonus requirements.)
The results of this poll should help readers decide if current and future Citibank checking promotions are worthwhile. If many people report not receiving the bonus, you might not want to waste your time on the promotion. It’s common for readers to leave comments when the banks didn’t pay, but it’s less likely for those who did receive the bonus to comment. Hopefully, the poll will encourage both sides to respond.
Citibank’s checking account bonuses have typically required direct deposit and online bill pay. If the customer fails to meet these requirements within 60 days of when the account was opened, no bonus will paid. Last year one reader commented about how Citi can decide not to pay you the bonus and the hoops you might have to go through to get the bonus:
if they decide you aren’t eligible for whatever reason, even if its not disclosed they will not give you the bonus, they may eventually pay, but they are so disjointed it will take months of calls and messages to get resolved.
Even if you receive the bonus at Citibank, you may not come out ahead in the long run. You have to be careful that you avoid monthly service fees. Citibank has a useful summary of its checking accounts and the fees in its Compare checking accounts page.
To view polls of other banks’ reputations with honoring bonuses, please refer to this list of bank promotion polls. These include banks like Chase and Bank of the West.