Our "Approved" Mortgage Refinance Was Denied After Mountain America Credit Union Officially Approved It In Writing Three Times.

Horrible!!!!  Don't bother trying to get any mortgage loan at Mountain America Credit Union!!  You won't qualify!!

I am a member here (not for long), so I thought I'd have them refinance my house.

My wife and I earn plenty of money, have no kids to pay for, and have no other debt except small student loans. We don't carry any credit card balances, we don't have car payments, and we both have excellent credit scores (near 750).

As for the house, we have owned it for nine years and we have plenty of equity in the house; we owe much less than the house is worth (75% loan to value).

Since the new Harp law went into effect this year, allowing people to refinance even if they owe more than the house is worth, and with interest rates so low, I figured now would be a great time to refinance our house.

It took SEVEN MONTHS of emails, paperwork, and many delays and mistakes on their end (entering our information wrong, telling us one thing on the phone and something completely different in an email, signing us up for the wrong program, asking for paperwork we already gave them, taking many days off and long vacations, saying we were approved and then asking for more paperwork, saying we were approved again and then pulling our credit again and asking for even more paperwork). Apparently, when Mountain America says you're approved, it doesn't actually mean that your loan is approved.
Finally, after they approved us for the third time (!?!), we got the final paperwork and they asked us if we could sign them that day (with two hours notice). Turns out, this is because they were about to have to pay to extend the rate lock, AGAIN. But since we were exhausted by their process and ready to just be done with it already, we moved appointments and meetings and agreed. We arrived at the title company and signed the loan.
You'd think it was a done deal at this point, right? WRONG!
Mountain America denied the loan ... AFTER we signed!

I would NEVER NEVER NEVER recommend Mountain America Credit Union!!!