Wednesday, August 1, 2012 - 11:06 AM
DO NOT BANK WITH WELLS FARGOWells Fargo Bank
We've had a personal checking and a business account with Wells fargo since 1992. At first we loved the free checking accounts and never had a problem at all. But in the past year or two, we have become more & more dissatisfied. Actually, that's not the word I would use today to describe our feelings about this bank. Their customer service has become over-the top friendly in direct proportion to the sneaky fees they zap. All of a sudden there's a "monthly service" fee and a "monthly statement" fee and "it's a rainy day" fee and "it's NOT a rainy day" fee....
When I saw the "monthly service" fee for the first time, I called and asked what it was, and the VERY chummy employee sang, " OH! Would you like me to reverse that for you? I'll be VERY HAPPY to do that! just for YOUUU!" So it was.
I asked her to reinstate my fee free account so I wouldn't have to call again. "OH! blah, blah THIS!" and "double-talk THAT!" Several setences later I tuned out, knowing that my fee free checking days were over. I was right. If I call, they are EAGER to refund the MONTHLY SERVICE FEE but otherwise, they hope & pray I won't notice.
I had to go into a Wells Fargo bank recently to inquire about yet another fee and they now actually have a greeter who stands at the door, and SINGS to you as you enter, "WELL, H-E-L-L-OOOO! WHAT may we DO for you today??? Would you like a LOLLIPOP?! You look like someone who could use a LOLLIPOP!"
DO I have "SUCKER" stamped on my forehead?? Thank you, Wells Fargo happy-greeter-person! I must be a sucker to stay with Wells Fargo. If I survive the "closing your account" fee, the "please don't go away" fee and the "how can we live without you" fee, you'll find me at INGGIRECT.com.
1. Tuesday, February 5, 2013 - 9:28 AM
I am currently a Wellsfargo bank customer. I was 'merged' into Wellsfargo when they sucked up Norwest bank. My mortgage was originally written to Norwest and I felt why not go with them for a checking account. My mortgage is now down below $20k and I can't wait to finish paying it off and get out of Wellsfargo. They have threatened to take away my 'free' checking account for several months. Some of the problems I have had is a $3 charge (actually $6 when I got my call dropped and called back when they transfered my call) to my checking account for calling customer service concerning making deposits to my checking account. They refused to accept a deposit at a teller window because it was a third party check. I went to another branch and deposited it in an ATM and it was fine. On another occasion they charged my grandson $5 to cash a $25 birthday check I sent him. I have found ways around this, NEVER call thier 800 number for customer service, call a local branch and never give them you account number on the phone. If you can not get satisfaction on the phone go to you local branch and ask a teller when they are busy, when the teller tries to pass you off to a branch celerk get LOUD, this is very effective especially in a small local branch. Also the local will soon get to know you personally.
1 posts since
Feb 5, 2013
Rep Points: 3