ING IS AWFUL

 

I have had a savings account with ING for 5 years. I recently tried to add my husband to the account. This should be an easy process instead it was complete harassment. We tried at 4 different times to add him, from phone calls answering all 5 of their security questions from each of us, verifying our family's names birthdays, SSN's etc etc. We were each on our laptops with their customer service on the phone and it kept saying 'unable to process'. Then they would call us when we were away from our computers and ask us specifics in transaction amounts from random months such as February???!! It was complete harrassment, I have no idea why they were making the process so completely difficult. We asked to speak to a manager, he said his name was Jeff and it sounded like he was smiling through the phone the more frustrated we got. I closed the account immediately when the smart a** customer service mgr gave us attitude. We placed our $30k back in a bofa savings acct. Maybe we were small potatoes to them with our mere $30k. SO glad I did not decide to transfer our checking to them, they are a nightmare!