Poor Customer Service, Harsh Early Withdrawal Penalty

Seriously, calls going to voicemail is a problem for you?  Generic addresses for email contacts is a big eww in your world?  And OMG, how can you even stand to use an institution where the staff doesn't dress in the latest fashions?    You're right, you are much too good and too cool for them.   (Not).

But dude, if this is how you pick banks you'll be "lookin" for a while for "somethin'" you can be happy with. 

I actually had an unpleasant experience with this credit union. A couple of years ago I opened an HSA account there and was promised by the phone representative that they would not pull my credit report. I made her check with a superivisor to make sure she was right. Guess what - a week later my AAA credit alert service indicated that I had received a hard inquiry from them. I complained to the representative and the supervisor and was informed they had made a mistake. When I asked them to contact the credit bureau to reverse the inquiry, they refused. Adding insult to injury, the rate on the HSA account dropped a week later. I will confirm what the first poster has said, they are not very helpful with their customers.