They're Great... Until You Have A Problem.

I have used Metro Bank for over a year now. It seemed great, longer business hours than the other surrounding banks, they promised to make my paychecks available immediately (I don't have direct deposit) and a nice professional looking place. All went pretty well for most of the year but in the past month they seem to have lost all ability to handle my money. All of a sudden they were having trouble with my paychecks going through correctly and it seemed like I had constant issues. No one was helpful in resolving the issues. My most recent issue is they released funds for a check I deposited, but then (half a day later, after I made payments with it) they decided that they needed to take that money back and put a longer hold on it. I called them to see what was up and all the way up through the manager, no one cared and would not even take any responsibiity for the mistake. As soon as it is all cleared up I will be closing my account with them and going elsewhere.