Unhappy Customer

I have had nothing but bad service from this credit union since I moved my money there in April. Needless to say I will be going elsewhere. Our retirement check stub came in the mail on Friday August 31. Because this bank requires direct deposit we did not receive that check and have no money in our account as of September 1st. The bank says there is nothing that can be done until Tuesday September 4th due to the holiday. If I did not have direct deposit I would have my money. I was told when I had direct deposit if the 1st fell on a Sunday or a holiday the money would be in the bank before that date. Now they get to hold onto my money for 4 each days while I celebrate my birthday tomorrow at home with no money and unable to do anything. Thanks a lot.