Wednesday, September 26, 2012 - 9:21 AMBad For Your Wallet
EnerBank USA 
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1 stars)
Legal scan, they never send you a statement with the hope that you forget to pay. using them will cost you money. when you call for a statement update you get K--e on the phone who has the personnality of a toad, not helpful. mailed a check to them on September 22, 2012 and by September 26th they claim they haven't received it, thus incurring additional interest. must have been part of the government bailout rip us off once if they received a bailout and then twice with the double talk in the loans
5
tomsmith1 posts since
Sep 26, 2012
Rep Points: 5
1. Thursday, December 27, 2012 - 2:30 PM
We do not discuss publicly individual accounts at EnerBank USA, but our customer service number (1-888-390-1220) is available [Mon-Fri 9:00 AM – 7:00 PM ET] for any customer who has questions about or problems with his or her account. For our “Same as Cash” customers, we do send notification of the Same as Cash expiration date at the beginning of the loan, and we send at least one reminder letter approximately 30 days prior to their Same as Cash expiration date to remind our customers that the date is approaching. EnerBank USA makes thousands of loans each month to homeowners nationwide, and we receive very few complaints overall. We maintain an “A+” rating with the Better Business Bureau, and we try to resolve all complaints in a reasonable and timely manner.
1
2. Wednesday, January 2, 2013 - 11:59 AMEnerbank is scum of the earth when it comes to banking. I have seat like a vulture over their head to get the updated deposit information. There is no way to check the status of the loan online and offcourse they want to save mother earth by not sending a monthly paper statement. I felt like dealing with a slamlord since I have to call them everytime I need to get any information on my loan. Stay away from this lender or stick to them if you are super diligent on your payments.
1
3. Friday, April 19, 2013 - 2:16 PMEnerBank USA is not required to send a monthly loan statement. Many lenders of closed-end installment loans use coupon books as we do. We are currently working toward monthly statements and online account access to better serve our customers. This does take time for planning and implementation and hope to have them available in the near future. Although we do not send statements, for our “Same as Cash” customers, we do send notification of the Same as Cash expiration date at the beginning of the loan, and we send at least one reminder letter approximately 30 days prior to their Same as Cash expiration date to remind our customers that the date is approaching.
We do not discuss publicly individual accounts at EnerBank USA, but our customer service number (1-888-390-1220) is available [Mon-Fri 9:00 AM – 7:00 PM ET] for any customer who has questions about or problems with his or her account. EnerBank USA makes thousands of loans each month to homeowners nationwide, and we receive very few complaints overall. We maintain an “A+” rating with the Better Business Bureau, and we try to resolve all complaints in a reasonable and timely manner.
1
4. Friday, April 19, 2013 - 9:35 PMEnerbankUSA CS >>>> :)
Thanks for taking the time to respond to our blog.
Most members appreciate financial institutions that take the time to solve problems especially if you have to go online looking for them.
2
Ricochet100 posts since
Jan 19, 2010
Rep Points: 277
