Be Careful W Melrose

My family has been using Melrose for many years. In general, we had been very happy with the instution.  Recently, however,  we had a very bad experience with a request to retitle some certificates under a trust.  In addition to taking longer than even the US government(for some savings bonds) to execute the transaction, Melrose forced the certificate changes to be treated as early withdrawls even though we had no intent to withdraw money. As a result, we incurred large penalties and less favorable rates.

Two other "real" banks did the same transaction w/o fees or penalties.

I have filed a complaint with the NY State Dept of Financial Services.

I will also point out that comparable rates can be found at Discover and Ally bank and both of those institutions support current version of Quicken.  Melrose supports an old  version that is no longer even supported by Quicken.