Dissatisfied With Customer Service

I have been banking with Technology Credit union for a couple years and I am completely unsatisfied with the service.  I went to Tech CU to experience the higher interest rates and better customer service they advertise over larger banks. To date - I've seen neither.  Interest rates are low, holds on checks are longer than average, customer service hours on phone are lower and I've had multiple negative experiences with the in-bank personnel related to customer service.

Recently - they charged multiple overdraft fees on my checking account despite having thousands of dollars in the bank.  The prioritization of fees and charges over customer services is disheartening.  I think the move to be a bank has really changed the mindset of employees.  Stick with the bigger banks, you'd be surprised you'll get better service, better rates and lower fees!