System Is Down Alot During Hours You Need Your Debit Card

I have been a member for 5+ years however in the last 6 months their system has been down a lot and during this downtime I can not access my money not debit, credit or ATM.  On 3 occassions in the last 6 months I have actually been somewhere trying to make a purchase it is a complete embarassment and very frustrating not being able to get my own money.  I can't even call and complain because they only have customer support Monday thru Friday 8-6pm so it is happens on a weekend or after hours your done.  Each time they respond to my email on Monday or Tuesday saying the system was down. No apology no response as to what they are doing to ensure it doesn't happen again.  I guess for them it is standard business practice.  So if you like not being able to access your own money then it is the credit union for you.  I am changing can't stand it anymore it is not a simple mistake they just don't care otherwise they might actually show some concern.