Thursday, October 18, 2012 - 12:03 AM
These Other Reviews And My Loan With ThemEnerBank USA
I too have a "same as cash" account with them. This is supposed to be true if I pay in full prior to 545 days from Jan 3, 2012. I'll calculate it later but it looks like that is July or August of 2013. I too have not gotten a statement ever from them. I have paid roughly half of the balance due as of now. I too am trying to make contact with them with no success so far. After reading all the other reviews I am afraid to call them or write to them for fear they will demand payment in full for some obscure reason hidden in the fine print that I haven't found yet. I am keeping track of every penny I have paid to them complete with copies of all cancelled checks. (That cost a little extra to get the copies of the checks but under the circumstances, I think it will be worth it.) I signed up with them via "Systems Pavers" who installed a very nice driveway and walkway here. I am going to send "Systems Pavers" a copy of my note here along with copies of all the other posts. I made one other complaint with "RIPOFF Report" and I noticed when I returned home from being out of town for the last two days that there had been 3 phone calls from EnerBank USA. Maybe they read the comments. I don't think System Pavers will want to continue using these guys after my experience to date and all the other postings on here. I will update my story as it progresses. I will be sure to pay off the loan in full prior to 545 days for sure. Best of luck to all.
1. Thursday, December 27, 2012 - 2:38 PM
We do not discuss publicly individual accounts at EnerBank USA, but our customer service number (1-888-390-1220) is available [Mon-Fri 9:00 AM – 7:00 PM ET] for any customer who has questions about or problems with his or her account. For our “Same as Cash” customers, we do send notification of the Same as Cash expiration date at the beginning of the loan, and we send at least one reminder letter approximately 30 days prior to their Same as Cash expiration date to remind our customers that the date is approaching. EnerBank USA makes thousands of loans each month to homeowners nationwide, and we receive very few complaints overall. We maintain an “A+” rating with the Better Business Bureau, and we try to resolve all complaints in a reasonable and timely manner.