Thursday, October 18, 2012 - 7:47 PM1St And 2Nd Mortgage **** Ups...
University of Iowa Community Credit Union 
(
2 stars)
We got a good rate on our mortgage but every month they take money out of my husbands checking acct they never know how to seperate the moneys for the 1st and 2nd mortgage. We've been with these guys for 1 1/2 yrs and we've had to deal with it so much. My husband has to directly go to the office just to argue with them about YES I did pay my 2nd mortgage. Grr...it's so frusterating they can't figure it out. Also, they aren't customer service orientated either.
1
1. Friday, October 19, 2012 - 9:28 AMWe are sorry to hear about this poor experience. At UICCU, we pride ourselves on providing a positive experience for all our members. We measure service regularly and hold all departments to a high standard. It appears that in your case we dropped the ball, perhaps even several times. I would like to learn more about this situation so that we improve our processes. If you find the time, please reach out to me at the number listed below.
Jim Kelly
Senior Vice President Marketing
University of Iowa Community Credit Union
(319) 341-2108
3
JKelly3 posts since
Oct 19, 2012
Rep Points: 7
2. Friday, October 19, 2012 - 4:25 PMJkelly,
This is a nice (and right) response to customers' complaints. You (and UICCU) ought to be complimented for such a rapid, humble, and well-pleasing reply.
BTW, I am also a member of your credit union for a long time.
51
1
51hh1,036 posts since
Jan 16, 2010
Rep Points: 4,745
3. Tuesday, October 23, 2012 - 10:38 AMThank you for your comments and membership 51.
--Jim
1
JKelly3 posts since
Oct 19, 2012
Rep Points: 7
