Wednesday, October 31, 2012 - 12:34 PM
Holds Cash Deposits For 3 Days, Returns Checks, Charges Fees, Compliance Officer Retaliates By Closing Visa And Line Of CreditTreasury Department Credit Union
After 34 years, would never do business with Treasury Dept. FCU again.
They held multiple Cash Deposits which were made on different days for 3 Days as unavailable funds. I never heard of making $100 bills unavailable.. Then, they returned multiple checks I had written as insufficient funds, charged a $35 fee for each check returned and now companies, like TRS (Telecheck) are charging another $35.
After requestingthe fees be returned, the Compliance Officer told me cash deposits from another Credit Union are not reported to Treasury FCU, but he did not want "talk geeky." The ATM, whcih is in the Federal Credit Union Network reads each $100 bill when fed into it and prints cash deposit on the receipt.
The reality is that Treasury FCU systems are antiquated and their interfaces have not kept up with technology. The Compliance Officer told me the problem was that NASA FCU was technologically advanced. I told him that the problem was that the Treasury FCU was grossly deficient and a customer should not have to pay the price for their outdated systems.
The Compliance Officer refused to return the insufficient fund fees they charged although they had cash on account.
In addition to not returning the fees and in retaliation, the Compliance Officer Suspended my Visa and my Line of Credit the same day without notification. When I called to learn how the credit union planned to report the suspended account and was told "Account closed at Consumer Request" would be reported to the Credit Bureaus. Told Call Center employee I worked with the day before that her response was a lie and she knew it.
Was placed on hold for a long time and then was told "Undetermined" would be reported to the Credit Bureaus as the reason accounts were suspended. Told credit union they should first decided why an account should be suspended and then suspend it. It seems the Compliance Officer was in such a retaliation hurry, that he forgot to look for a legitimate reason first.
At this very moment, I was on hold waiting to speak with the generic Call Center for 45 minutes and was then cut off. I am now back on hold for another 25 minutes. This is also not unusual.
1 posts since
Oct 31, 2012
Rep Points: 3
1. Wednesday, October 31, 2012 - 8:09 PM
Just as general information:
(1) It may be prudent not to deposit cash into an ATM; I have heard some horror stories about it although it goes through in most cases.
(2) If the fund availability is an important issue, definitely go inside the credit union branch to make the cash deposit (to ensure immediate availability).
(3) If (2) is not an opion, one should deposit cash into the credit union's own ATM, rather than the network ATM; as evidenced in this case. The network ATM will accept the cash, but it may not be processed as immediate available even it is cash.
1,033 posts since
Jan 16, 2010
Rep Points: 4,721