Horrible.

This is the absolute worst bank I have ever used and or heard of anyone using. It took me three tries to get my debit card ordered and during that first month they almost closed my account because they "lost" my deposit. Once that got cleared up I finally received my debit card 42 days after opening my account. They had tacked on monthly bank fees because I had not used my card the twice per 30 days requirement to waive them.  That got refunded after 10 days of "looking into it". Fast forward 5 months with no problems until I go to check my account only to find that my account has been closed. I am informed that it is closed because they did not have a signature card on file. (I filled out everything including a signature card with a branch manager who had conveniently relocated to Portland) I received no notice, and no phone call. They claim to have sent out the letter September 3rd giving me 30 days notice that my account would be closed. Not only did I never receive a letter, my account was not closed until October 30th. They then had the balls to encourage me to open another account with them and that they will make sure this time that everything is correct. No one involved with this bank can ever answer any questions they always have to ask someone else over the phone. This occurs over the phone or in person at the branch locations. I wish I could give them zero stars. A ceramic piggy bank with a ferret guarding it would have better customer service and probably be more competent than Key Bank.