Terrible Mortgage Experience

We had a terrible experience with Horizon Bank. This bank was recommended to us be a real estate agent so we chose them as our loan company. At first they seemed very organized and thorough. All of our paperwork (we were told) was completed within two days of our accepted offer, and we were ensured we would close within our forty-five day time frame. At our thirty day mark, our loan officer requested ten additional items of information to be gathered within two days. We submitted the information as directed, with two weeks remaining until closing. The bank assured us  we would close within the week (having seven days to enter the information). Seven days went by and our closing was bumped due to location problems with the sellers. The following week, our closing was scheduled on a day that worked for everyone (our 45th day- LAST DAY TO CLOSE). The evening before the day of closing (4:30 pm) our real estate agent called and said that woman who was supposed to write up our closing documents went home sick that afternoon, and they were not ready for closing the next morning  at 9am (though closinig docuents are to be prepared at least 24 hours before the time of closing to be reviewed). Nobody at the bank could step in and finish the paperwork the employee had failed to complete, though extra documentation was submitted two weeks prior and all basic forms/information were submitted 43 days prior. Their advice was for US to pay to file an extension (though you have to file for an extension at least 10 days prior to closing-so their advice was not even accurate). They blamed the delay on the appraisal, though the very thorough appraisal was commpleted at submitted three weeks prior to closing. The bank never came through with their paperwork, so we borrowed the $15,000 from a friend that night to proceed with a cash sale the next morning. Throughout the process, the loan officer was very rude and the only reason we continued with the process was because we had submitted everything and were waiting to close. There is no excuses for bad customer service. As the client, we submitted everything in a timely, polite, and thorough manner and we expected the same from the bank. Our experience was completely the opposite and very disspointing. We felt like we got "the run-around" and were deceived. We would not recommend Horizon Bank to anyone.