Cannot Wait To Close My Account

I have had a horrible time trying to make payments onto the account I have. 

First off, we purchased my engagement ring at Fred Meyer Jewelers. Who are awesome and amazing! Unfortately Citi Bank ****ed the pooch with Fred Meyer and they are no longer using Citi Bank. 

This is where my issue started... I tried and tried to make payments on my account by the deadline and their electronic check hotline would always say that they accepted the payment and three or four days later it would be returned. I would then call and speak with a representative who would give me the run around for about 45 mins till I was blue in the face. Finally I would get a manager who would be able to assist me and not have to speak off a script and yet not all my questions would be answered. 

I have tried 4 more times between calling and than be redirected back into their electronic check hotline to by a representative because I said I did not want to be charged the $14.95 fee for having a representative assist me with payment. I was only talking to them because their hotline kept giving me an error of" Sorry could not process that requested, Please hold one moment for a representative..." and I would then again I would be speaking with a representative who couldn't take a payment without charging me the $14.95 fee for payment. Yet their system wouldn't accept payment. 

After playing this game for about 5 rounds... I got a representative who directed me to their website to make an online payment. At this time, I am thinking.. "Awesome! I can pay off my $1100 remaining balance!" Unfortately it would not allow me access to make an online payment but then direct me to speak with a representative again. 

How in the world is a card holder suppose to make a payment if the customer service/billing will  not accept payment without adding another fee onto the account. 

 

I have found thier games to be ridiculous! Frustrating and right now mad hatter style. 

 

STAY AWAKE! FAR FAR AWAY! GO WITH ANOTHER COMPANY FOR ANYTHING AND EVERYTHING EVEN IF THEY HAVE HIGHER INTEREST RATES! 

 

I bet you would get better customer service and assistance with any of your banking needs!