Auto Loan Insurance Nightmare

I gave them a 1 star because zero stars was not an option.

This company is totally unethical and incompetent. We purchased a vehicle. They would not allow the loan until we provided insurance on the vehicle. We complied and insured the vehicle prior to purchase and provided the insurance verification. After a short time they claimed that we did not have insurance and added $1,431 to our loan balance. They also increased the loan payment amount to cover the additional insurance cost but did not draft the extra $21 per month. On the first month they sent a highly threatening letter telling us about collection agencies, credit report negative marks, and repossession OVER $21 that they didn't draft. When confronted they of course said it was my fault for not filing a new form to increase the auto draft. It took 3 months for their totally incompetent insurance verification department to fix the problem. They never found the lost document showing the insurance I purchased to buy the vehicle. They also received 4 separate faxes verifying the insurance from my agent before their bureaucracy finally credited my account.

Their employees are buried in bureaucracy and are totally unable to help you.

This is the worst Financial institute I have ever dealt with hands down. When my problem was finally fixed I got the loan from a local bank and paid this place off.