Horrible Costumer Service!!!

I had opened this account with the intent of having it as my main bank account. I opened the account with the minimum amount needed for the checking account which was $25.00. I set up bill pay for 2 bills. They were scheduled to be paid on 11/13/12. I never made it to the bank to deposit more money to cover the bill pay. I went ahead and paid my bills with a different bank on 11/11/12. I went to my online account with 1st Bank to cancel the bill pays. It said they were processing and they could not be canceled. I went ahead and called the customer service line to try to get them canceled. The first lady told me that it could not be canceled but she would transfer me to the online bill department. The next lady was rude and just had an attitude to her voice. She explained to me that they went ahead and processed the bill pay on 11/9/12 so the company's were going to receive their money on 11/13/12. I did not think it would be processed until the 13th. The lady told me no, and the payments are going to happen. I let her know that I had already paid those bills so I wanted it canceled. She told me that it could not happen. She then continued on to tell me I can just go to the bank and deposit the money to cover the amount. Um, why would I do that? I already paid those bills! I told her then to close the account down. She told me no! Wtf? Really? She again tells me just to deposit the money because the money has electronically been sent to the companies so they will receive their money regardless. If I don't deposit the money, then my account will just go into the negative. I asked her if I had over protection. The answer was no. My question to her was why would you allow the payment to go through if I did not have the money to cover it. I told her the transactions should have been declined. She said the bank sent the "electronic money" to the companies. I asked her why they would do that if I did not have the money to cover it. She told me that's what they do. I've been a customer for only 2 weeks. I had only $25.00 in that account. Why would the bank just say, "Okay, this customer has bill pay set up but she doesn't have the money to cover it. Lets take care of it for her!" Okay dumb! The lady started to tell me, while raising her voice to over talk me that it was my fault and they did that because I told them to. Needless to say, this account will be closed ASAP!!!