Wells Fargo Does Not Read Letters; They Read $$$ Only

I did not want to give Wells Fargo any star, but it does not have this option.

Employees at Wells Fargo make mistakes on custumers's mortgage account and do not know how to fix it. They answer your phone nicely, but too bad that just do not know how to do things correctly. When they say "please wait for 24 hours" that means "please wait 20 forever...".