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Tuesday, November 13, 2012 - 4:52 PM
(2 stars)
Great Accounts, Bad Technology.
Bank Mutual
(2 stars)Minimal requirements to keep checking accounts free, which is really great. However they have more accounts to choose from than most banks. The "best" account does have a monthly fee, the benefit they sell with it it the ID theft protection, which I could not find an online place to log onto, everything was via mail which can sometimes be to late. The online banking is of poor quality. It seems illogical the way the accounts are set up to look at once you log in. The bill pay is a completely awful. It would be easier to log onto each individual billers website to pay bills, and probably a lot quicker. If you use your accounts minimally and don't mind poor technology or just need a place to hold money it's great. There are also a lot of hoops to jump if you need to change anything on your accounts. My main bank gives me the ability to change information via online banking, at BM it seems that everything needs to be done face to face or they will send you a form in the mail.
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