I WILL NEVER REFER ANYONE THAT I LOVE TO THIS BANK! EVER

I HAVE HAD THE MOST HUMILIATING EXPERIENCE WITH THIS BANK THIS WEEK. I HAVE HAD AN AUTO LOAN WITH THIS BANK FOR 5 YEARS NOW. MY BEGINING BALANCE WAS 25,000 NOW THAT I AM DOWN TO ABOUT 4,800 THEY ARE TRYING TO TREAT ME LIKE KRAPP! I HAD A PAYMENY ARRANGEMENT MADE WITH THE COLLECTIONS DEPARTMENT, ON A CERTAIN DAY. WHICH I HELD UP THAT AGREEMENT KNOWING THAT IF I BECAME DELIQUENT THERE WOULD BE POSSIBLE THREATS OF REPOSSESSION. SO I HAD MY PAYMENT WHEN PROMISED. HOW ABOUT 3 DAYS LATER THE REPO MAN SHOW'S UP AT MY DOOR AT 10:00 PM TO GET MY VEHICLE. I'M LOOKING LIKE SCOOBY DOO! I TOLD THE MAN THERE MUST BE SOME MISTAKE THAT MY ACCOUNT HAD BEEN PAID.HE HAD NO PAPER WORK TO SHOW ME ANYTHING. HE PROCEEDED TO ASK IF ANYTHING I NEEDED TO GET OUT OF MY VEHICLE, I SAID YES THERES PLENTY. SO I SAID LET ME GET MY SHOES AND HOUSE COAT AND I'LL BE OUT. LESS THAN A MINUTE I WENT OUTSIDE HE WAS ALREADY GONE WITH MY VEHICLE. CALLED THE BANK THE NEXT MORNING, TO SPEAK WITH A MANAGER, HAD TO LEAVE A MESSAGE. TO ONLY RECIEVE A CALL FROM THE PERSON MY ARRANGEMENT WAS MADE WITH. BOTTOM LINE IS HIS SYSTEM AND THE SAME BANK SYSYTEM I MADE THE PAYMENT AT ARE THE SAME BANK BUT HE SAYS THEY ARE NOT ON THE SAME SYSTEM. AND BECAUSE HE TOLD ME TO CALL HIM WHEN I MADE THE PAYMENT AND I TOTTALLY FORGOT BECAUSE I'M TRYING TO MAKE SURE I HAVE MY PAYMENT THERE ON TIME, HE SAYS MY TRUCK WILL REMAIN IN REPO STATUS. NEEDLESS TO SAY I AM WORKING WITH AN ATTORNEY! THIS WAS SO WRONG! GOING ON 3 DAYS WITH NO CAR. THINK TWICE ABOUT THIS BANK PLEASE! I HAVE BEEN FROM THE TOP LEAVING MESSAGES FOR THE SR. VICE PRESIDENT STILL WAITING ON A RETURN CALL.